I've just got a reminder from Lisk Devs
Validate your ICO Passphrase!
Important! Every ICO participant should do it!
Hello,
You are receiving this email because you participated in the Lisk ICO. According to our records, you haven't validated your passphrase yet.
Validating your passphrase is extremely important. We are therefore actively encouraging all users to validate their passphrases at their earliest convenience. This is in order to be absolutely certain that you have recorded the correct passphrase. Otherwise you risk not being able to access your Lisk account after we launch. Validation requires that you enter your passphrase on the Lisk ICO website, where your passphrase will be verified against the public key we have on record. No passphrases are transmitted over the network, all validation is performed locally within the browser.
Please refer to the following guides in order to successfully generate and/or validate your passphrase:
...
We make photocopy, downloads and print of our passphrase and still some are not valid
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Their ico systems has failures at the time the ico was creating addresses...
Open a support request:
https://lisk.zendesk.com/hc/en-us/requests/newYour concerns will be addressed.
I sent a support ticket .. I was asked to provide this info
ICO account email :
Exchange ID number :
Crypto-currency exchanged:
Amount exchanged:
Blockchain Transaction ID's:
Lisk Address:
WTF? Make it simpler to reset the password from the site. After all, I am login with email and password anyway to the site and that info is there anyway.
In any case, I sent that info that was asked and nothing is done.
I asked for reseting my passphrase a month ago, actually on this forum.