Why do I have to repeat myself? The woman said she cant/wont help.
The chat said :
Conversation with Stake support team
Started on October 14, 2020 at 03:23 AM Belgrade time CEST (GMT+0200)
---
03:23 AM | maasdamer: Hello. Why cant I withdraw? It says I am not alllowed to do that
03:24 AM | Mara from Stake support team: Hey there!
03:24 AM | maasdamer: Hello
03:24 AM | Mara from Stake support team: Please, contact us from the linked email on
accounts@stake.com. Smiley
03:24 AM | maasdamer: why
03:26 AM | Mara from Stake support team: I'm sorry, I wish I could have helped more, you will get an explanation via email. Smiley
03:26 AM | maasdamer: I sent the email, not I request an explanation
03:27 AM | Mara from Stake support team: Just be patient a bit, we will reply there in the soonest time possible. Smiley
Thank you for the understanding.
and so on.....
Also, now after 3 hours they finally replied to my email:
"
Hello,
We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see
https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.
Can you complete the KYC process by sending us a picture of your ID and picture of you holding that ID and piece of paper with your username and today's date? Please provide those documents within the next 24 hours.
Regards,
Stake"
Like I said I am on this site for only 3 weeks. I made several deposits and withdrawals. I did nothing wrong and this came out of the blue.
It's in the tos that you agreed to when making the account. Odds are you're from a banned country and someone reported you for it. You may have said signing in the chat to that effect as well. If you're not from a prohibited country complete your kyc and there will be no issue. Even if you are in breach of the tos they will still allow you to withdraw your coin before shutting your account down completely.
With the introduction of third party games Stake has been cracking down on players from prohibited countries. The amount you have won isnt high enough for them to decide to do kyc. I personally have withdraw $17,000 in one instant withdraw.
Best of luck.
Edit
After reading the message again, perhaps the kyc has to do something with other than the country you're from. Says something about multi accounting. Either way, just provide the kyc.
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