Stake.com problem, solved

[Maasdamer]

My account got suspended and funds were frozen.

Thanks to user Stunna who actually took the time to help me with this (unlike the official stake support) he was able to get my money.

Case is resolved now.

Only bad thing is that I will get betting limits now which of course is shit for me.

[1714963409]

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[1714963409]

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[1714963409]

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[owlcatz]

I haven't looked much into this site but a quick google reveals this:

https://www.reddit.com/r/BitcoinGambling/comments/757daz/stakecom_is_a_scam/

I guess you need to be more vigilant in what you toss your precious btc into!

[AthenaBanana]

I have played on this gambling site and unfortunately, I never got a chance in winning in this gambling site but some of my friends are playing on this site and they have never encounter failed withdrawals.

[Maasdamer]

1 more thing I just thought of:

they didnt even contact me about it. No email, no message, nothing. I had to contact them after I could not withdraw. Imagine if I would have made a deposit today this money would have been stuck as well. This angers me even more!

[TheUltraElite]

I guess you need to be more vigilant in what you toss your precious btc into!

owlcatz, I would have considered you to be more knowledgeable about what you post than this.

The site being talked about by the OP is stake.com, I am sure you have heard about primedice and stake is their sister site now owned by the same people and run by the same team with minor differences. The one you posted is a different thing.
OP, if you have already talked to the support team there must have been some sort of breaking of TOS that you are not revealing from your side. Till now stake has been known to be well reputed casino along with primedice and its owners are well known here. They have upheld all withdraws and fixed any disputes professionally.

If you want to make your accusation genuine add some of the chat screenshots of the support team so everyone can know what you were up to.

[Maasdamer]

Why do I have to repeat myself? The woman said she cant/wont help.

The chat said :

Conversation with Stake support team
Started on October 14, 2020 at 03:23 AM Belgrade time CEST (GMT+0200)

---

03:23 AM | maasdamer: Hello. Why cant I withdraw? It says I am not alllowed to do that

03:24 AM | Mara from Stake support team: Hey there!

03:24 AM | maasdamer: Hello

03:24 AM | Mara from Stake support team: Please, contact us from the linked email on accounts@stake.com. Smiley

03:24 AM | maasdamer: why

03:26 AM | Mara from Stake support team: I'm sorry, I wish I could have helped more, you will get an explanation via email. Smiley

03:26 AM | maasdamer: I sent the email, not I request an explanation

03:27 AM | Mara from Stake support team: Just be patient a bit, we will reply there in the soonest time possible. Smiley
 Thank you for the understanding.

and so on.....


Also, now after 3 hours they finally replied to my email:

"
Hello,

We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.

Can you complete the KYC process by sending us a picture of your ID and picture of you holding that ID and piece of paper with your username and today's date? Please provide those documents within the next 24 hours.

Regards,
Stake"

Like I said I am on this site for only 3 weeks. I made several deposits and withdrawals. I did nothing wrong and this came out of the blue.

[johnjimjack]

Why do I have to repeat myself? The woman said she cant/wont help.

The chat said :

Conversation with Stake support team
Started on October 14, 2020 at 03:23 AM Belgrade time CEST (GMT+0200)

---

03:23 AM | maasdamer: Hello. Why cant I withdraw? It says I am not alllowed to do that

03:24 AM | Mara from Stake support team: Hey there!

03:24 AM | maasdamer: Hello

03:24 AM | Mara from Stake support team: Please, contact us from the linked email on accounts@stake.com. Smiley

03:24 AM | maasdamer: why

03:26 AM | Mara from Stake support team: I'm sorry, I wish I could have helped more, you will get an explanation via email. Smiley

03:26 AM | maasdamer: I sent the email, not I request an explanation

03:27 AM | Mara from Stake support team: Just be patient a bit, we will reply there in the soonest time possible. Smiley
 Thank you for the understanding.

and so on.....


Also, now after 3 hours they finally replied to my email:

"
Hello,

We have frozen your account because we have reason to believe that this account is guilty of breaching our terms of service as stated under item number 5.1. Please see https://stake.com/policies/terms for further reference. Anonymity is important to us, but multi-accounting is something we take very seriously.

Can you complete the KYC process by sending us a picture of your ID and picture of you holding that ID and piece of paper with your username and today's date? Please provide those documents within the next 24 hours.

Regards,
Stake"

Like I said I am on this site for only 3 weeks. I made several deposits and withdrawals. I did nothing wrong and this came out of the blue.

It's in the tos that you agreed to when making the account. Odds are you're from a banned country and someone reported you for it. You may have said signing in the chat to that effect as well. If you're not from a prohibited country complete your kyc and there will be no issue. Even if you are in breach of the tos they will still allow you to withdraw your coin before shutting your account down completely.
With the introduction of third party games Stake has been cracking down on players from prohibited countries. The amount you have won isnt high enough for them to decide to do kyc. I personally have withdraw $17,000 in one instant withdraw.
Best of luck.

Edit
After reading the message again, perhaps the kyc has to do something with other than the country you're from. Says something about multi accounting. Either way, just provide the kyc.

[TheUltraElite]

I believe they mean you broke this part of their TOS:

Code:

5. Prohibited Uses

    PERSONAL USE. The Service is intended solely for the User’s personal use. The User is only allowed to wager for his/her personal entertainment and may not create multiple accounts, including for the purpose of collusion and/or abuse of service.

So did you or did you not complete your KYC as was instructed by the support team? If you havent, they cant help any further.

Since your account was suspected to be breaking the above point, that is the only way for them to confirm this and allow you to proceed with wagering again.

[Maasdamer]

Of course I just sent them my ID and all this bs, 5min after I got the email.

And I am frm Germany, it is not blocked.

By the way, I just deposited 1$ in my account and deposits still work.
So in other words, the block me and I cant withdraw but they accept deposits. Maybe my account was blocked yesterday already as well when I made my deposit. This is a scam for me.

I just went through older chats and found the first vip achievement message.

If I had multiple accounts for whatever reason, wouldn't I have known what bronze vip is? Didn't even know about the vip system when I regged.

https://ibb.co/hFFgj1S
https://ibb.co/r0fYGdX
https://ibb.co/VNm7q1Q

1 more thing I just discovered. So I am blocked, but I can deposit and ALSO, I can play casino and the sportsbook also still accepts bets. WTF??  They want me to deposit and keep playing but wont pay out , that cant be right.

[Boris007]

Stake.com has a forum called forum.stake.com try contacting admins there. I am sure your withdrawal will be processed if everything is fair from your side.
Haven't played there much except recently and they have honored me well, they even paid me some good amount of bounties for disclosing serious bugs.

[Maasdamer]

I dont see what a forum or forum admin would have to do with a stake account. 

Those are 2 different matters.

Anyway, still no reply from this ridiculous support although I sent my documents 5min after they finally replied.
I do not see what sending documents will bring in the first place. Nobody sends documents to stake so what would be the benefit of that. Obviously my documents do not exist in their system. VIP Host doesnt want to help as well, same old.

[scammed-by-nitro]

The classic multiple accounts accusation. Been there done that.

Nitro tried to pull the same shit on me this year.

What I think is funny is this part from their responsible gaming rules.

So on the 1 hand they say no multiple accounts and here they clearly speak of multiple accounts, what seems to be no problem. Very confusing.

https://imgur.com/a/qkh5WmF

The fact that you can still deposit and play all games is also very alarming. Guess they want u to punt it all off.

[Maasdamer]

The classic multiple accounts accusation. Been there done that.

Nitro tried to pull the same shit on me this year.

What I think is funny is this part from their responsible gaming rules.

So on the 1 hand they say no multiple accounts and here they clearly speak of multiple accounts, what seems to be no problem. Very confusing.

https://imgur.com/a/qkh5WmF

The fact that you can still deposit and play all games is also very alarming. Guess they want u to punt it all off.

Haha, I didn't even see that. Thanks for sharing. I mean like I said, I only have this 1 account so it makes no sense. But what you posted here is very interesting and really does not make any sense at all. Not more than 1 account, and here they clearly speaking of cooling off phase for "your account, or accounts" . Well well well.

[smyslov]

Stake.com has a forum called forum.stake.com try contacting admins there. I am sure your withdrawal will be processed if everything is fair from your side.
Haven't played there much except recently and they have honored me well, they even paid me some good amount of bounties for disclosing serious bugs.

It's their forum I prefer OP posting it here but he can decide if he wants to post there, the amount is not that big compared to the Cloudbet recent issues, and again another classic multi-account scenario, if you can prove that you only have one account I don't see any reason why they should not allow you to withdraw.

[Maasdamer]

The problem is, how do you prove that?
Those sites can accuse you of whatever they want. What can I do? I sent my ID. Well thats great. What else could I do, absolutely nothing.

Also, what benefit would multi accounts have on this site? None.

And like scammed-by-nitro shared, obviously it is allowed to have "accounts", not just an "account". Why else would they write about that on their site?

Still I dont care about this rule since I only have this one account which I used for personal betting.
It must be the fact that this account is winning.

[Maasdamer]

Almost 8 hours ago I sent the documents they requested, 5 min after their mail.

No reply, not even a confirmation the received them.

What a joke this site is! Pure scam!

[100bitcoin]

Almost 8 hours ago I sent the documents they requested, 5 min after their mail.

No reply, not even a confirmation the received them.

What a joke this site is! Pure scam!

Have you tried to reach out Stunna through PM on BitcoinTalk?

[owlcatz]

owlcatz, I would have considered you to be more knowledgeable about what you post than this.

The site being talked about by the OP is stake.com, I am sure you have heard about primedice and stake is their sister site now owned by the same people and run by the same team with minor differences. The one you posted is a different thing.
OP, if you have already talked to the support team there must have been some sort of breaking of TOS that you are not revealing from your side. Till now stake has been known to be well reputed casino along with primedice and its owners are well known here. They have upheld all withdraws and fixed any disputes professionally.

If you want to make your accusation genuine add some of the chat screenshots of the support team so everyone can know what you were up to.

My apologies dear sir, I didn't really have much time to spend on researching that site, it was just the first hit on google for "sitename scam" lol...

In all actuality, I did not know about the primedice part, sorry - I don't gamble bitcoins anymore and it's illegal here anyhow.

Good luck OP... Unless you broke the TOS which seems to be the case du jour around here lately.

[Maasdamer]

I wrote some other guy here, name is MICRO.

[noorman0]

_snip_

By the way, I just deposited 1$ in my account and deposits still work.
So in other words, the block me and I cant withdraw but they accept deposits. Maybe my account was blocked yesterday already as well when I made my deposit. This is a scam for me.

Because sending BTC to your deposit address basically cannot be prevented (even though they have disabled the deposit page though). Maybe the server can exclude your deposit address but it will need to overhaul some of their codes to blacklist your address to automate the central wallet and it will take time and your BTC will still be stuck in the deposit address. So, stop trying to send again to that address because it can still receive as much of your BTC as it will forever.

what benefit would multi accounts have on this site?

This can be the answer https://forum.stake.com/topic/23954-statusreason-for-banning-multi-account-is/


Good luck getting back your funds, OP.