cool. good news.. they have said ``we will inform you by e-mail`` but still they didnt send any e-mail to me about my situation.. what about you?? and how many days did you wait for confirming on your withdrawal??

is there any changes on your situation guys??

RightBTC do not withdraw my money for 5 days. I am tired of waiting.
And I am very tired of scam exchanges.
BITINKA scam me for 12 ethers (do not approve withdraw for a 1,5 months)
RIGHTBTC also do not approve withdraw of another 12 ethers for 5 days.

I really do not know what to do. They simply take my money and do not giving they back.

Bitinka stolen me 10 ethereum

Hello, dear bitcointalk community.

Once I transferred ETH to my account on Bitinka exchange and bought there BCH. Than I saw, that every hour there was a big limit order to buy BCH from someone. I sold BCH. Than bought it cheaper. Then sold, then bought. I did not know, that I did something wrong. There is no such point rules, that I can not fill limit orders on a Bitinka exchange.

After that, my balance increased, and I tried to withdraw funds. I sent an request on saturday, 03 of November, to withdraw. Nothing has happened.

Today is 20 of November, 3 weeks are passed. Bitinka still did not withdraw my funds. There is a silent on emails.

If I did something wrong, just roll back my deposit and give me back my money. I beg you. I’m waiting for a long, long time, and nothing happens…

I want only my money, that was deposited on Bitinka account 02 of November.

They aren't actually new, from what I found:

Site was registered at 2013
Twitter: 2014
Facebook: 2013
Youtube: 2015

Ofc they could just buy an old account and change the credentials so for safety, I did a google search but this time I set the dates to 2013-2016, boom! found some articles from that time and some of them are even from reputable sites e.g. coindesk, cointelegraph. However individual reviews are mostly from twitter and facebook which dates are recent, lots of them are complaints.

It's no wonder that you haven't heard of this cause I too! This seems to be a local exchange for the residents of south america (but is also accepting ppl around the world???)

---

@op, upon checking their whois, I found a name and an address

Totally saw the complaints about them on SNS, lots of ppl are waiting for days and weeks! But here they are integrating another coin instead of focusing on the current problem(s). Tsk tsk 

btw updates are more precise and occur frequently in their fb page, if you understand the language, you could read them.

I could only use the "see translation" option but a technical incident seems to have occured last month?

This is the risk of using exchanges, regardless of their trust level. As Potato Chips said, you have done nothing wrong on your end if all you did was trade, it's their problem that they are not sending out withdrawals on time.

I would suggest consistently creating new support tickets or send a support email every 2-3 days to follow up on the issue if they do not respond to you. Make sure to include previous communication with them as well to demonstrate the lack of action. Do so on a multitude of platforms, both on their support centre, and FB and twitter. It also seems like that they're based in Lima, Peru, so if you do some digging and you are in that country you may be able to take some irl action, but it's very unlikely.

But that's all you can do at the moment. Keep communications going and be patient. Based on what you've shown I would regard this as a very shady exchange with a very unresponsive support which no one should use in the future, given this incident. However, in the future, I would suggest that you also use a different exchange that has an announcement thread on bitcointalk and a good reputation based on people on the forum as well so that you can actually PM them directly on forum, instead of one that can only be reached via social media and support.