Bitinka Exchange do not withdraw money for 3 weeks

[bitinkaineedhelp]

Hello, dear bitcointalk community.

Once I transferred ETH to my account on Bitinka exchange and bought there BCH. Than I saw, that every hour there was a big limit order to buy BCH from someone. I sold BCH. Than bought it cheaper. Then sold, then bought. I did not know, that I did something wrong. There is no such point rules, that I can not fill limit orders on a Bitinka exchange.

After that, my balance increased, and I tried to withdraw funds. I sent an request on saturday, 03 of November, to withdraw. Nothing has happened.

Today is 20 of November, 3 weeks are passed. Bitinka still did not withdraw my funds. There is a silent on emails.

If I did something wrong, just roll back my deposit and give me back my money. I beg you. I’m waiting for a long, long time, and nothing happens…

I want only my money, that was deposited on Bitinka account 02 of November.

[Potato Chips]

You did nothing wrong! you just traded on an exchange where trades are meant to be done.

But 3 weeks is way too long, have you tried reaching out to their social media accounts? you can follow up your problem there.

[bL4nkcode]

There's no Bitinka rep in this forum I guess, so they can't read this thread.
I searched about this exchange and there are a lot of complaints related to delays and got resolve in the end.
You should contact them again or go direct to their social media accounts like what other said above.

[bitinkaineedhelp]

You did nothing wrong! you just traded on an exchange where trades are meant to be done.

But 3 weeks is way too long, have you tried reaching out to their social media accounts? you can follow up your problem there.

There's no Bitinka rep in this forum I guess, so they can't read this thread.
I searched about this exchange and there are a lot of complaints related to delays and got resolve in the end.
You should contact them again or go direct to their social media accounts like what other said above.

Hello everyone!
Thank you very much for your attention on my problem. It is really important for me, thank you.

I posted on every socnetwork, where I had a chance to post: I wrote on Instagram, I wrote pm on a Facebook and I also sent another email to them with a link to this thread.

One time per week they are sending email, that I should wait. How much time should I wait? I do not know. Third week of waiting is over now.

I want to note that I did not hurt alone. There is another topic on a Spanish section: https://bitcointalk.org/index.php?topic=3355648.0

I also read about delays, but no one waited for three weeks.

BITINKA, where are you?!

[ssrknn]

Hello everybody

I also have same problem for three weeks. I couldnt do any withdrawing and some of my funds disappeared. They said `your account is under review by tech. department` There are some problems but there is no any clear explanation. So lets follow our issue on this page and inform eachother please

[bitinkaineedhelp]

Hello everybody

I also have same problem for three weeks. I couldnt do any withdrawing and some of my funds disappeared. They said `your account is under review by tech. department` There are some problems but there is no any clear explanation. So lets follow our issue on this page and inform eachother please

Seems to me, if there are many users have their accounts 'under review' -- so problem is on an exchange side.

I have read all rules a lot of times – I have not break up them. So, I can not understand, why my funds were frozen for a 3 weeks and I could not dispose of them before the fall of the whole market.

If anyone has bitinka stuff's personal emails and soc networks – pm me please. I really need help.

[timerland]

I have read all rules a lot of times – I have not break up them. So, I can not understand, why my funds were frozen for a 3 weeks and I could not dispose of them before the fall of the whole market.

This is the risk of using exchanges, regardless of their trust level. As Potato Chips said, you have done nothing wrong on your end if all you did was trade, it's their problem that they are not sending out withdrawals on time.

I would suggest consistently creating new support tickets or send a support email every 2-3 days to follow up on the issue if they do not respond to you. Make sure to include previous communication with them as well to demonstrate the lack of action. Do so on a multitude of platforms, both on their support centre, and FB and twitter. It also seems like that they're based in Lima, Peru, so if you do some digging and you are in that country you may be able to take some irl action, but it's very unlikely.

But that's all you can do at the moment. Keep communications going and be patient. Based on what you've shown I would regard this as a very shady exchange with a very unresponsive support which no one should use in the future, given this incident. However, in the future, I would suggest that you also use a different exchange that has an announcement thread on bitcointalk and a good reputation based on people on the forum as well so that you can actually PM them directly on forum, instead of one that can only be reached via social media and support.

[bitinkaineedhelp]

This is the risk of using exchanges, regardless of their trust level. As Potato Chips said, you have done nothing wrong on your end if all you did was trade, it's their problem that they are not sending out withdrawals on time.

I would suggest consistently creating new support tickets or send a support email every 2-3 days to follow up on the issue if they do not respond to you. Make sure to include previous communication with them as well to demonstrate the lack of action. Do so on a multitude of platforms, both on their support centre, and FB and twitter. It also seems like that they're based in Lima, Peru, so if you do some digging and you are in that country you may be able to take some irl action, but it's very unlikely.

But that's all you can do at the moment. Keep communications going and be patient. Based on what you've shown I would regard this as a very shady exchange with a very unresponsive support which no one should use in the future, given this incident. However, in the future, I would suggest that you also use a different exchange that has an announcement thread on bitcointalk and a good reputation based on people on the forum as well so that you can actually PM them directly on forum, instead of one that can only be reached via social media and support.

Hello!
Thank you very much for your advice – this is the way I will stick. I sent them link to this post, but they did not answer to my email. Again.

Still nothing.

Fourth week of waiting has begun.

[bitinkaineedhelp]

One more business day passes without any news. But, look, what's happening on their facebook group.
A lot of people waiting their funds: fb /bitinka.

[Potato Chips]

One more business day passes without any news. But, look, what's happening on their facebook group.
A lot of people waiting their funds: fb /bitinka.

Totally saw the complaints about them on SNS, lots of ppl are waiting for days and weeks! But here they are integrating another coin instead of focusing on the current problem(s). Tsk tsk 

tweet 18 hours ago

One more integration has reached our platform. Discover it here> http://bit.ly/BitInka_Digibyte …  #Digibyte #DGB @DigiByteCoin

btw updates are more precise and occur frequently in their fb page, if you understand the language, you could read them.

I could only use the "see translation" option but a technical incident seems to have occured last month?

[bitinkaineedhelp]

Totally saw the complaints about them on SNS, lots of ppl are waiting for days and weeks! But here they are integrating another coin instead of focusing on the current problem(s). Tsk tsk 

btw updates are more precise and occur frequently in their fb page, if you understand the language, you could read them.

I could only use the "see translation" option but a technical incident seems to have occured last month?

I am very sorry, what is "SNS"? I could find any reviews only on their page on a Facebook. And there are a lot of injured.

[Lanatsa]

Totally saw the complaints about them on SNS, lots of ppl are waiting for days and weeks! But here they are integrating another coin instead of focusing on the current problem(s). Tsk tsk 

btw updates are more precise and occur frequently in their fb page, if you understand the language, you could read them.

I could only use the "see translation" option but a technical incident seems to have occured last month?

I am very sorry, what is "SNS"? I could find any reviews only on their page on a Facebook. And there are a lot of injured.

Its Social Networking Sites as far as I know- I might be wrong.
This is really the risk on using up New exchangers which doesn't even have a ANN thread on this forum.You can only rely or check out on current or previous
users feedbacks.

[Potato Chips]

I am very sorry, what is "SNS"? I could find any reviews only on their page on a Facebook. And there are a lot of injured.

Its Social Networking Sites as far as I know- I might be wrong.

Correct!

This is really the risk on using up New exchangers which doesn't even have a ANN thread on this forum.You can only rely or check out on current or previous
users feedbacks.

They aren't actually new, from what I found:

Site was registered at 2013
Twitter: 2014
Facebook: 2013
Youtube: 2015

Ofc they could just buy an old account and change the credentials so for safety, I did a google search but this time I set the dates to 2013-2016, boom! found some articles from that time and some of them are even from reputable sites e.g. coindesk, cointelegraph. However individual reviews are mostly from twitter and facebook which dates are recent, lots of them are complaints.

It's no wonder that you haven't heard of this cause I too! This seems to be a local exchange for the residents of south america (but is also accepting ppl around the world???)

@op, upon checking their whois, I found a name and an address

Registrant Name: Jhon Bernal
Registrant Organization: BitInka Limited
Registrant Street: Av Del Pinar 180 Int 408
Registrant City: Lima
Registrant State/Province:
Registrant Postal Code: 11
Registrant Country: pe

[bitinkaineedhelp]

They aren't actually new, from what I found:

Site was registered at 2013
Twitter: 2014
Facebook: 2013
Youtube: 2015

Ofc they could just buy an old account and change the credentials so for safety, I did a google search but this time I set the dates to 2013-2016, boom! found some articles from that time and some of them are even from reputable sites e.g. coindesk, cointelegraph. However individual reviews are mostly from twitter and facebook which dates are recent, lots of them are complaints.

It's no wonder that you haven't heard of this cause I too! This seems to be a local exchange for the residents of south america (but is also accepting ppl around the world???)

@op, upon checking their whois, I found a name and an address

Dear Potato Chips
At first, thank you very much for your research job.

When I transferred my ETH to the bitINKA, I searched the Internet for any reviews. There was a little count of information about bitINKA, including very old opinions from 14-15 years. I have not found something strange or terrible. Such a large number of users negative experience arose last month.

I found their instagram, found their faces, but I do not know what to do. They do not answer me on a facebook, they ignoring me on a email. I do not believe they did not see this thread.

I'm desperate. Seems to me, they stole my money.

[Potato Chips]

I found their instagram, found their faces, but I do not know what to do. They do not answer me on a facebook, they ignoring me on a email. I do not believe they did not see this thread.

I'm desperate. Seems to me, they stole my money.

Yes found that too! but filing a lawsuit maybe an overkill especially when the fees outweighs your frozen funds. Thats the only thing I could think of, besides continuously sending them a pm and going to their office-- seems like you're very far from there.

Hope you get your funds soon op 

[bitinkaineedhelp]

After two weeks of writing messages to them on a FB, they answered me! Really!
But just asked, how can they help me.  

But, if they answered, may be, they will processing my fund's withdraw?.. Who knows.

Now the fifth week of waiting has begun.

[bitinkaineedhelp]

Hello, dear bitcointalk community.

Once I transferred ETH to my account on Bitinka exchange and bought there BCH. Than I saw, that every hour there was a big limit order to buy BCH from someone. I sold BCH. Than bought it cheaper. Then sold, then bought. I did not know, that I did something wrong. There is no such point rules, that I can not fill limit orders on a Bitinka exchange.

After that, my balance increased, and I tried to withdraw funds. I sent an request on saturday, 03 of November, to withdraw. Nothing has happened.

Today is 20 of November, 3 weeks are passed. Bitinka still did not withdraw my funds. There is a silent on emails.

If I did something wrong, just roll back my deposit and give me back my money. I beg you. I’m waiting for a long, long time, and nothing happens…

I want only my money, that was deposited on Bitinka account 02 of November.

Their website bitinka.com is offline.
I still have not received my money.

[bL4nkcode]

Seems the site is offline but the blog.bitinka.com subdomain is working. I tried to message them on twitter regarding to this matter, I don't know if they will reply. Btw have you messaged them in there telegram group? Here https://t.me/joinchat/AAAAAEtWv5IdkfIYF-EYPA, I guess they might respond.

[EDIT] It's up now.

[milewilda]

Hello, dear bitcointalk community.

Once I transferred ETH to my account on Bitinka exchange and bought there BCH. Than I saw, that every hour there was a big limit order to buy BCH from someone. I sold BCH. Than bought it cheaper. Then sold, then bought. I did not know, that I did something wrong. There is no such point rules, that I can not fill limit orders on a Bitinka exchange.

After that, my balance increased, and I tried to withdraw funds. I sent an request on saturday, 03 of November, to withdraw. Nothing has happened.

Today is 20 of November, 3 weeks are passed. Bitinka still did not withdraw my funds. There is a silent on emails.

If I did something wrong, just roll back my deposit and give me back my money. I beg you. I’m waiting for a long, long time, and nothing happens…

I want only my money, that was deposited on Bitinka account 02 of November.

Their website bitinka.com is offline.
I still have not received my money.

Its already online


I dont know where you do able to know this exchange and why you choose up this one over those popular ones.Just a tip, once
you receive your withdrawal better not to use this exchange and stick to popular ones specially if you havent known on whats the reason of their
recent offline.

[bitinkaineedhelp]

Website is online, new coins are listed, new posts on a facebook are written, but...
Support of the Bitinka do not answering and do not withdrawing cryptocurrency for more, than a month.