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Get more play, earn more rewards at BitcoinCasino.com
Here's how it works: Make a deposit of .0010 - .00499 BTC and automatically receive 20 FREE Spins good at Play Fruit Zen at Bitcoin Casino Make a deposit of .005 - .00999 BTC and get 50 FREE Spins good at Play Boomanji at Bitcoin Casino Make a deposit of .010 or more and get 100 FREE Spins good at Play Rook's Revenge at Bitcoin Casino Choose 20, 50, 100, or get all three! Visit our promo page for details. Hurry there is just a few hours left!  |
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@admin, any plan to implement night/dark mode? I know the background will change inside the game, but still, so many pages with the white background. Optional toggle button between night and day mode would be great. Thanks.
That's a great suggestion! I'll make sure it goes to the table  There are so many available games on BitcoinCasino.com, that mainly categorised in: - Jackpot; - Video Poker; - Live Casino; - Routlette. You can check list of all current games on the site, here: https://www.bitcoincasino.com/gamesThere are also some sorts of promotions, that you can get by checking regularly through the following link: https://www.bitcoincasino.com/promosThat's just about right Tbct_mt2!! right on! |
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Hi Bitcoincasinocom, The way you answered questions might lead to plagiarism. I think you should use Quote button to avoid plagiarism. It is my guide on this, please read and edit your post above. [Tips] to avoid plagiarismThank you tbct_mt2 We will read more about this topic. |
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Another bitcoin casino adaption, the UI really looks nice and simple. Simple in a good way though, no more added effects that is too flashy. And as the mod mentioned, KYC is not needed unless the withdrawal is big. I'll look forward for the boom of this casino. Cheerio!
Those are exciting words! Thank you engrshu ! See you at the live chat! |
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Wow,pretty common drama if you ask me. Lots of crypto casinos have those fake "hooks" like no-deposit-free-bonuses and other shit like this. When you signup just to claim that "free bonus",they come up with some hidden rules to claim that bonus that you didn't comply with and there you go.You get nothing that was promised. I'm sorry about you,but that story with the customer support made me laugh.How can those people be such f**king liars?  Not sure how a sign up promotion with rules clearly outlined on the promo page qualifies as a scam. It's always a good idea to read the rules of any bonus before use. It seems the player complaining not only likes to make up his own rules, but abuse CS agents enforcing them. Rules are there to protect the industry and to ensure fairness. Also, when a casino hosts a promo called "FREE Spin Fridays," you can pretty much assume it's only good on a Friday. But hey, that's just us. Thanks for playing. Always here to help. |
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Also, we'd like to address this player's complaint on another post regarding the 100 Friday FREE Spins that failed to automatically credit to his account after making a deposit on the morning of 30 March, 2019. https://bitcointalk.org/index.php?topic=5114314.msg50373101#msg5037310130 March, 2019 falls on a Saturday. Bitcoin Casino also runs on UTC time. Instead of coming to the chat to inquire, the player proceeded to exhaust his deposit, then insisted that all 100 Friday FREE Spins be credited to him manually and retroactively for a deposit made on a Saturday. There was no balance to which we could attach a deposit bonus, but after much ado, the CS representative relented and credited the player's account with 20 no-deposit courtesy FREE Spins. |
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After reading Lemur's response, we'd like to add the following.
The gambling limits were lifted at the player's request, as noted in the first sentence at the top of his latest post.
"Hey Lemur, Sandy here. I cancelled your play limits according to the request above. If you'd like to set them in place again, or adjust them, you are free to set them at any amount you choose."
Sandy then informs the player that by lifting his gambling limits, he was free to play his deposit bonus of 100 FREE Spins. She goes on to ask for clarification on how to proceed. Does the player wish to make a withdrawal? If so, he should drop by the Live Chat and it will be processed right away. "Otherwise, you're free to play." The word "otherwise" implies that if the player did not opt for the withdrawal, he was free to play. Those were his two choices - withdraw or play.
The player says no, he needs the funds now, and then requests that the withdrawal be processed.
"Done," says Sandy. The full amount of his .320 ETH deposit was processed for withdrawal immediately.
Again, since the deposit bonus was attached to the .320 ETH and wager requirements were not met, the bonus was cancelled at the time of his withdrawal. Cancelling a bonus before wagering requirements are met negates all play associated with the bonus. In this case, the wager requirements are 35x rollover on winnings associated with both sets of 50 FREE Spins credited to the player's account over a 24-hour period. This is clearly stated in our Friday FREE Spins rules.
His complaint regarding a bonus being cancelled for no reason seems a bit unreasonable. He is also mistaken to believe that by merely activating his bonus, as he states a few lines down, that he would have been entitled to keep it without completing the rollover. Neither activating nor rolling it over three times would have changed the scenario once the withdrawal was processed. A deposit bonus is attached to the deposit that triggered it. It cannot be "kept" or transferred to another deposit.
Bitcoin Casino wants also wants to make it very clear that the player requested, in writing, that his player limits be lifted. There was never a "suggestion" that we wait 7 days or a concern that we would "look bad."
The player insists on receiving 100 FREE Spins on a deposit that was immediately withdrawn. The request is unreasonable. Such an exception would be unfair to other players who follow the rules. We have an obligation to treat every player who participates in the games offered at BitcoinCasino.com equally and fairly.
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The reply of Bitcoincasino.com sounds convincing to me. If a user mixed something up, imposed some limits on one's own gambling, and blamed the website for it, it does not sound right. Moreover, I believe the payment was successfully processed, so there's no reason to open a scam accusation. So far this casino really seems to do its best with establishing a good reputation, investing in promotion and maintaining a solid-looking website. Since the website is new, it is really important how such early disputes are resolved.
Op, perhaps you'd like to say something in response, reevaluate the review you've made? I agree that given a long post, I might have not noticed some important things where the casino was actually wrong. Could you make a short summary of what's unresolved/suspicious now?
Thank you for your consideration. In this case, the withdrawal request triggered a cancellation of the bonus attached to the deposit. However, we did credit the bonus retroactively and manually at a later date when the player lifted his own self-imposed limits and made another .002 BTC deposit. This was after his .320 ETH balance was refunded, in full. We sincerely hope that Bitcoin Casino and the player can come to an understanding. We mean no harm and do our best to accommodate self-imposed limits and Responsible Gambling behavior. ❤️ |
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Some sites prioritize profits over quality service and this is reflected in the running of their platform, and use of sneaky tactics like these to cheat out the customers. Look for a reputable gambling site with a proven track record to patronize.
And others should also try to save conversations such as these if such a situation arises.
In this case, there was nothing to be gained financially on the part of Bitcoin Casino. It would also be unethical for us to hold a player's funds after he self-imposed gambling limits on himself. We take Responsible Gambling behavior seriously and respect the wishes of players who set their own limits. We also do not promote to players during this period. We processed the player's full withdrawal immediately and credited him a new set of spins at a later date once the gambling limits were lifted, even though that promotion had expired. The player insists that the bonus attached to his deposit before completing the wagering requirements should have stayed in place. As you know, that's not how deposit bonuses work. You're free to withdraw at any time, but if wager requirements on a bonus are not met, you only forfeit that bonus and associated play. You do not forfeit your deposit. I hope this clarifies the issue and wish you luck and good fortune wherever you choose to play. ❤️ |
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I have never used BitcoinCasino.com so I don't know much about them, but in general gambling sites can change their Terms and Conditions, and their Bonus terms from one day to another, if they find out that people can misuse the bonus and that will lead to an unexpectedly great loss for the site.
Thank you for your understanding and may you have good fortune wherever you choose to play. ❤️ |
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I don't know where this casino is located or have its permit but could someone enlighten me about this? How come on other gambling sites they don't have this kind of rules at least from the ones I'm playing. I just find it a bit confusing that they have this kind of rules.
Based on their ToC it doesn't say about the free spins will cancel out ones you make a withdrawal. I do find this a bit shady in my opinion. Well probably Hhampuz could help you out since he is running a signature campaign for them. https://bitcointalk.org/index.php?topic=5146235.0Hi alisafidel58, We appreciate your concern. In regards to bonuses attached to a deposit, all wager requirements must be met before attempting a withdrawal. As far as we know, this is the case with all casinos, but it's clearly outlined in our our Bonus Terms, our Terms and Conditions, and viewable in the rules portion of each individual promotion. We waived those requirements in this player's case, though he had neither activated the bonus nor made a single wager. The reason he was unable to activate his bonus is because he had set self-imposed gambling limits on his own account. We did not limit his play nor deny him the bonus. He elected to withdraw and his deposit was returned immediately and in full. At the time of his request, the module cancelled the bonus attached. We later credited him with a new set of spins, applied manually at the time of his next deposit. I hope this clarifies the issue. Bitcoin Casino takes all complaints seriously and addresses each one in order to come to a mutual resolution and establish a fair brand in the gambling industry. We did our best to come to a resolution with this player. If you ever have any questions or concerns, please feel free to visit our 24/7 in-house Live Chat - regardless of whether or not you are a registered player. We at Bitcoin Casino wish you good luck and good fortune wherever you choose to play. ❤️ |
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Thanks for informing us about this misleading introduction about their sites and their unwritten rules for there bonus.
I don't really like the sites that require KYC because we couldn't know what would they do to our personal information after we submit it.
I think they can do whatever to their customer even if their customer complains about they cannot withdraw their win money. They can always deny anything from the customer because they think that they have their right to reject anything. I've seen many things like this, and that is not come from in the gambling only, but it's on the other business, especially if someone claims that he wants to get the money. The money will always be the reason for someone or company to deny every reason or question from the members. If they cannot solve the problem from the member, then they don't deserve to get more members, and I think the member will leave them. I hope that the support system can read this so they can consolidate to you and solve your problem. It is important to note that at no time did we deny the player his requested withdrawal. His funds were returned immediately and in full. We did not request a KYC. All of our bonus terms are outlined in detail on our promotions page. In this case, the player activated a bonus with his deposit, but when he chose to withdraw immediately without wagering or activating the bonus, the bonus module removed the bonus attached to the deposit at the time of the withdrawal request. No funds were improperly withheld. His complaint is in regards to free play attached to the initial deposit and not real funds. I hope this clarifies the situation and alleviates your concerns. ❤️ |
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It's important to note that this player's withdrawal was processed immediately and in full upon request. No Bitcoin Casino fees were applied. A week ago Friday, the player made a .320 ETH deposit and visited the chat complaining that the games were not working. He was unable to play his .320 ETH deposit, not due to a glitch, but because he had previously set self-imposed limits on his own ETH account. We offer this automated service as a courtesy. It's why our clerk was confused when the player came to the chat complaining that the games were not working. Finding no issues with the games, our clerk first walked him through clearing his cookies. The player's .320 ETH deposit made on a Friday automatically triggered Bitcoin Casino's "100 FREE Spins Friday" bonus. The bonus was viewable in the player's bonus account and playable immediately. We do not require six blockchain confirmations for a bonus to become active or useable. The player elected to withdraw his funds anyway. However, he had not made a single wager. The bonus had not been activated - not because our games were faulty, but because of him setting his own self-imposed limits. Out of respect for "Responsible Gambling" behavior, we waived all wager requirements and processed the withdrawal. In regards to withdrawals requested by players before fulfilling the three-time wager requirement; we, like all licensed casinos, are subject to Anti Money-Laundering laws (AML). We made an exception in his case and lifted an AML flag placed on his account by the system. The withdrawal was processed and funds returned immediately. We did not request a KYC. No portion of our T&C were changed during or after the complaint period. When the player was referred to paragraph 3.3 of our Terms and Conditions regarding AML laws and early withdrawals, the player mistakenly visited our "Bonus Terms" page, then began to cite rules from paragraph 3.3 of our Bonus Terms in his arguments. He continues to convolute the two. AML rules cited in paragraph 3.3 of our T&C are related to money-laundering and "withdrawal" requests made without play. While these rules also apply in his case, they were waived and have no relation to bonus rules or their structure. The player simply did not meet the 35x minimum wagering requirements on winnings attached to his bonus before making a withdrawal request because he did not place a single wager. That is why his bonus was cancelled at the time of withdrawal. There is no minimum three-time wagering requirement in order to "keep" a bonus. Our T&C were last updated on 28 November of 2018 as reflected in the timestamp placed in the "Revisions" log of our CMS. Additions and changes to our Promotion and Loyalty Programs are ongoing and made whenever a special promotion or new feature is introduced. At no time is a player's previous benefits affected. In regards to Loyalty Points exchanged for FREE Spins and real BTC, the player is referring to a promotion that took place during our soft launch. This promotion expired in April at the onset of our Grand Opening. It's not uncommon for promotions to expire, though our Marketing Department usually has another incentive in place at the time of the announcement. We also update our Bonus Terms accordingly - not our Corporate T&C. As for the bonus, the player was notified that if he withdrew his deposit made on Friday without completing the bonus wagering requirement, the 100 Friday FREE Spins attached to that deposit would be automatically cancelled by the system. This is clearly outlined in the wager requirements of Bitcoin Casino's Friday FREE Spins promotion and our Bonus Terms. It is not a new policy, nor an uncommon one. He was also informed that if he returned the same day (Friday) to make another deposit, a new set of Friday FREE Spins would be automatically credited to his account. To clarify the bonus issue, the player returned on Saturday, a day after the "Friday FREE Spins" promotion had expired, to make a 0.002 BTC minimum deposit. He then visited the chat to request that the Friday FREE Spins be manually and retroactively credited to his account. Again, we made an exception to the rules. The 0.002 BTC deposit, if made on Friday, would have triggered "20 Friday FREE Spins" and not the "100 Friday FREE Spins," so "20" was the number manually credited to the player's account. The player's complaint is; 1. that the 100 FREE Spins triggered by the .320 ETH deposit were cancelled, and/or 2. the 20 FREE Spins applied to the new deposit were unfair. To be clear, there is no three-time wager requirement that would allow a player to keep a bonus before processing a withdrawal. In this case, the bonus was neither activated nor was the 35x wager requirement met. Therefore, the system removed the bonus attached to the deposit automatically at the time of withdrawal. The player now insists that all bonus FREE Spins attached to a withdrawal request be retroactively and manually returned and applied to the next deposit, in this case 0.002 BTC (a minimum deposit made the day after the promotion expired). We find this unreasonable. It is unfortunate that after several attempts and even more exceptions to our rules, we were unable to satisfy this player. It is more unfortunate that he makes rambling and vicious complaints on every Bitcoin Casino review and forum thread he can find. But, it doesn't end there. The player made numerous profane rants in our Live Chat and threatened two of our in-house customer service representatives. This behavior elevated the complaint to management, who referred it to Senior Management, who offered the player a possible resolution. The player then emailed the Senior manager directly and showered her with more profane and sexually explicit rants demanding he receive his free spins or else he would retaliate. In the same email, he demanded we "close the account," and stated "leave me alone," - among other things. It's impossible to credit an account with a bonus and close it at the same time. His account was closed according to his request, but also due to his abusive behavior. He returned to the chat with another profane rant. We have chosen not to publish them. To protect our staff, Senior Management has blocked the player from utilizing Bitcoin Casino's Live Chat in the future. Bitcoin Casino has zero tolerance for abuse and bullying. Despite every effort to satisfy this player, we felt it best to go our separate ways. We believe we have acted responsibly in this matter. Bitcoin Casino wishes this player all the luck and good fortune in the future.❤️ |
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I have not signed up yet, I just want to know if KYC is required upon registering your website. And are you planning to add other currencies aside from bitcoin in your gambling platform? I guess most gamblers like this convenience since there are already a lot of different gambling sites that offers the same services as you are offerring that are alread trusted by most gamblers.
I don't think they will be requiring KYC as when you signup, they ask for your nickname. And you just need to tick the box stating that you are 18years old and have read and understood their terms. But I think that should be edited - "I am 18 years old and above" or sort of like that. Not all people are 18 years old. Though I understand what you meant by this statement.   Also, do you have gambling license in place already? I've seen that you are running a campaign here so you are serious in promoting your website. Thank you we fixed it!  |
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Nice to know you now have a thread here. I'd like you to know we recently reviewed your affiliate program. You can find it here: BC Affiliates Review Let us know if there are any details you'd like us to update in the review. This is awesome! Thank you so much!! you guys did a great job! I will go in depth and will read everything , see if i find anything to add to it but from where I am right now ...it's clean , sober and very good looking, Thank you! |
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Hello guys!! Good morning! New Gambling site introduced to this forum sound interesting since you have a signature promotion I'm looking for another gambling site to stay I will try your site and compare to some trusted onlinecasino.
Good luck to your site I'm hoping your success in the future just keep bring gambler a fun and excitement like contest & giveaway.
Thank you so much for the good wishes! As you can see it has been built with the intention of taking you guys out of the box out in space.. and with a great player experience. Hi Okala Yes this thread belongs to Bitcoincasino.IO not .COM ... they came out after us, as matter of fact soon as we came out a bunch of other extensions came alive... so we will let time tell  It is too soon to say anything good or bad about the potential of BitcoinCasino.com, but based on what I saw in their site, their games (multi games), and their approach to run promotions (partially the way they chose manager for their campaign), all of them combined and made me feel positively about BitcoinCasino.com site. More importantly, even the site name is BitcoinCasino, but it actually accepts more than bitcoin, with Ethereum, Litecoin, and Bitcoin Cash accepted by now.
Thank you lobcmt2 we brought our A game. Hi TimTeller, as required by AML licensing laws, Bitcoin Casino only requires KYC when a player's withdrawals total €2,000 or more or when a profile is under review. It's the same for most casinos. Until then, we don't pry into your personal business. As for our license, it's reviewed and renewed annually and details are noted above in our introductory post.
It's nice to see reasonable policies and that your casino decided to do everything the right way by obtaining a license and following the requirements. I checked out your website. The design is smooth, the slots are working nicely. In general, I think it looks pretty good and done well. Today I came by another very new casino, which is called rather similar to yours: Bitcoincasino.io. I am guessing that these casinos are not related, but I was wondering whether you are okay with the only difference between the addresses being .com and .io. I am not sure you could affect this naming choice, though, but I thought you might want to know about it. Here's a link to their Bitcointalk thread: https://bitcointalk.org/index.php?topic=5146746.0. Hey kryptqnick No, we are definitely not related, and very different in style and not much we can do about it, but to stand out in service and player experience. Thank you for noticing those little things that we worked so hard on, it means a lot! Cheers! |
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Hey Slaman29 Well in order for our platform and providers to stand behind us, we need to follow the same set of rules. If our platform has restrictions for Sweden, which they do, then we can't take people from Sweden. All casinos have to abide by certain rules. Cheers |
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I would like to know the terms about the free spins prize from the Endorphina May Mania Contest. I tried to find it out but seems that I could not find it. Main question is that, is there any wagering requirement of the winning money from the free spins or users can withdraw any winning amount from the free spins without any restrictions?
Hi Bitinity Tournament FREE spins have a wagering requirement but once you are done with that, there is no max cashout for those Hey xvids People are certifying that they are of legal age, and people should adjust to their local laws. Im glad you like our bonuses, come by anytime. Cheers! |
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Thank you for your kind words! nauane~ That's paid advertising, not much we can do about it, it will change with time. LimLim~ Thank you so much. lobcmt2 and Hhampuz and all of you, we really appreciate the support. Feel free to stop by and say hi. Cheers |
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Hi TimTeller, as required by AML licensing laws, Bitcoin Casino only requires KYC when a player's withdrawals total €2,000 or more or when a profile is under review. It's the same for most casinos. Until then, we don't pry into your personal business. As for our license, it's reviewed and renewed annually and details are noted above in our introductory post.
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