Sorry for the late reply - we've only just been made aware of this review from this user, and we would love the opportunity to clear things up!
Firstly, I'll answer UserU directly - and explain a bit about our ad blocking detection systems our security partners use.
UserU - all 3 of our separate security partners detected you were using an adblocker - which is against our terms of service, which you accepted when you first signed up to the application. During our email exchanges (of which we are saddened to see you didn't include the full chain, just some emails picked out by you), we told you the reasons why some users might not realise they are blocking adverts when they are. If you would like to ask for a copy of the report we get from our security partners - which does include sensitive information (IP address, device ID's etc) please feel free to contact us. We are transparent why we do things.
We utilise 3 different application security partners and when we process a claim, we get a report from each of them stating if they have broken any of our 3 pillars of our terms and conditions. These are - Ad blocking, Captcha success and the use of multiple accounts on a device. We know no system is perfect - and we do get false positives we are sure of it - that is why ask for dialog between users we suspend and us. We employ several support staff to handle this. If we were scammers, surely we would just ban everyone and not reply?!
I'll try and answer other questions people have had as well!
If you do want to continue to use these faucets, make sure that you are doing so through a legitimate third party micropayment processor. The one that I heard about a while back was faucethub, though I'm not entirely sure whether they are still up and running. By using official faucet lists from these sites you significantly reduce the risk of getting scammed (still not 100% foolproof, though).
Faucethub in our experience isn't legitmate. We try and offer low withdrawl amounts, and we tell our users to claim as often as they can if they are unsure we payout.
IKR, they even have the audacity to respond to the reviews (enjoy your popcorn while reading). I'm actually wondering what's Google doing to handle this since they're still up even after flagging them.
Of course we respond to reviews from people who have broken our terms. Wouldn't you?
Fingers crossed. So far there's been no response from Google and I noticed a huge influx of paid reviews recently. Seems like the dev is trying to cover up all the negatives.
We have never paid for any reviews, in fact we work very closely with Google in the reporting of accounts that do contact us offering cheap (usually around 5p per review) reviews. You'll notice the influx of reviews is when we either post a news story on the app asking if users would be so kind to review us, or we through up an in app notification after a user has been paid successfully. We find users who get banned for breaking terms and conditions are very keen to post reviews - which is why we get an influx on a Friday when we process payments, but users who actually get paid are not so keen, so need a little prodding!
They even allowed you to re-open your account and claim again which is odd as they have given you a "permanent ban"
Of course we offer second chances to users! Why wouldn't we?
Exactly, they are so obviously trying to their fullest extent to not pay you. They initially said that you needed to provide proof, which is because of they probably thought that you wouldn't be bothered to provide that proof. And when you demonstrated that you would be willing to do that, they backed out, and said that we'll give you a second chance instead, essentially avoiding paying you altogether.
I honestly doubt that google would be able to handle your case. The fake reviews are indeed annoying, though, considering that they flood the reviews section which makes it hard for others to see the real reviews.
Of course we are "trying to their fullest extent to not pay". We never pay out users who broke our terms. We didn't back out of anything - if you actually read the first email we sent, we asked for proof to be sent across. Every device is different, we cannot tell a user what to do or what proof we would need for proving there device isn't rooted etc. And again - no fake reviews.
Sorry for the wall of response - that's my mistake not knowing about this thread. If you would like to discuss this further, I have turned on notifications to this thread so should be able to respond much quicker in the future.
Show Posts
