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Morning all, hope you had a great weekend! Firstly, thanks to all the kind people who have stopped by to provide feedback on our services - it's much appreciated!  @andrefgf89 - I'm sorry for the delays, I've already flagged your issue with our support team leaders who are currently investigating. They will get back to you ASAP with a response. Thanks very much, Ronnie @ CloudbetThe issue was finally resolved.Thank you very much. |
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@andrefgf89 - I've just received an update that your checks are complete, you should be able to log into your account as usual. Apologies again for the delay.
Thanks,
Ronnie @ Cloudbet
This means we are looking at another successful resolution of cloudbet issue? Good to hear it. I hope users were more active resolving the issues with the support system instead in a public place. I have no idea what trigger them to become public. Anyway, looking forward to hear from the OP. I am sure he is a happy man or will be a happy man soon. Cheers :-) In my case,ive tried many times and for a long time to resolve with the support system.Very clear what trigger me hehehe. Anyway,I am very happy indeed,if i knew that it will be this quick,i would made this public a long time ago! Thank you for the help too. |
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@andrefgf89 - I've just received an update that your checks are complete, you should be able to log into your account as usual. Apologies again for the delay.
Thanks,
Ronnie @ Cloudbet
Thank Ronnie,after a long time,finally this issue is resolved.I wish it was solved way back,but better late than never. Once again,thank you. |
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Afternoon all!
@andrefgf89 - Thanks for getting in touch and apologies for the delay, I've responded on your other thread but in case you missed it - I've passed your details on to a support team leader and asked them to investigate the delay as a priority. They will be in touch directly when they have some information to share, hopefully we can get this all cleared up ASAP.
Thanks,
Ronnie @ Cloudbet
So far no answer.Everytime is the same,you guys say that someone will get in touch as soon as possible,and no one does. Still waiting.Been waiting since 8/05/18 when i send the info support asked me to. Whats going on?!?! Whats the hold up??!!? |
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@andrefgf89 - Thanks for getting in touch via our meta thread, sorry I didn't find this thread sooner.
(Thanks to @Royse for pointing them the right way!)
I've passed on your details to a support team leader and asked them to get in touch with you directly as soon as they have some information to share on the delay.
Thanks very much,
Ronnie @ Cloudbet
So far no answer.Everytime is the same,you guys say that someone will get in touch as soon as possible,and no one does. Still waiting.Been waiting since 8/05/18 when i send the info support asked me to. Whats going on?!?! Whats the hold up??!!? |
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Hello
I am having trouble with Cloudbet.
More than a year ago my account got blocked for id verification after i requested to withdrawal 1.031BTC that ive won on some multiple bets.
I sended the all the docs they asked for,but since then no answer.
I tried to contact support by email but they dont respond.Try the live chat,but they offer no information,only say thats "no answer from the player safety team yet"(Its been over a year.How can it take this long to verify one ID?).Basically they are ignoring me.
I dont know what to do anymore.I just want to resolve this,and take my winnings of course!!
Its only 1BTC,very little to them i bet,but a lot to me,i cant understand why they are doing this...
Please can someone from Cloudbet please answer me?
Thank You
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Dont know if you guys can help me...If not,i guess i will have to file a complaint with the Curaçao eGaming.Not sure if its going to help either
Beware of Cloudbet,if you loose they take you money,if you win,they just block your account and thats it...
Why did it take this much time to come up with an accusation, what was your cloudbet user name and wait for the team to respond for the reason for holding back your account, you have to provide some details regarding that, they will not scam for a single bitcoin as they are in this market for a long time and as far as i know they have sorted every accusation they had. Well,the problem is,they are refusing to pay me the single btc one way or the other...i dont think they are scammers,but they acting like they are. Ive sent everything they ask for,a year ago,and waited,everytime i talk to Molly on live chat,i accepeted her answer and waited...well i am tired of waiting,thats why i started this topic.Hopefully they will respond now,at least give me an update on the situation and a reason for this to be taking this long... |
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I hope mine will be resolved too.I dont mind provinding info,i dont have the deposit info anymore.And its really not about the deposit,ive depoisit only about 0.013btc made some multiple bets i was sure i was gona loose,got lucky,tried to withdrawal my 1.031btc winnings account got blocked and here we are...
Sorry for any mistakes english is not my first language
Edit.I foud the deposit info.The transaction hash is: 8a77056fb4213fa06500d0ce3e0b8ed119189fac379ec24e3467801279290dbf
So you got luck and won the rest. So this was your deposit address: 12phVJwjnn3k8VtDCywJeQPkavzEhDyTqj (from the tx by the way) The input addresses were: 3NrTf9Q2amgZLkESJzvCF5enRdjwQNwFvb 1PRxEkG23q1GhSkVP7C2TtRB3R3U5GhBi9 14XasBqi7gFjEusHGNiW7pHbUxhLr2uL3k I see another deposit to the same address (0.111BTC) and the input address is: 1PTbQd4GGx3fPNEvMXsXEo5kzkdR7bE7Rx Was this yours too? Anyway, since you have the money from the winning and since your account is inactive (I think), we need to wait and trust Cloudbets statements. Let's see what they say about it. In the mean time do you have your username and other stuffs like email address that was used to create the account? If you have then have them ready. You may need them. Edit: Do you know how to sign a Bitcoin address? Yes,the 0.111btc was mine to.As a matter of fact,i used this fund to make a bet and i sucessufuly withdrawal it. Ive been waiting for over a year now... And yes,i believe the username was the same as here andrefgf89 or maybe andref89 and dont remenber for sure,but the email adress is the same i use for everything else,including registering here too. No,i dont know how to sign a bitcoin address.Why? |
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Cloudbet recently paid out a 330BTC win. They are not going to scam you over 1BTC. I get the feeling you’re not telling us the whole truth here, OP.
Edit - Also, why have you waited over a year to make this public?
Yes,thats why i decided to make this post,i saw that other issues were resolved.So i hope they are not scaming me. I was trusting to resolve the matter.Obviously they are not,and i really dont know how to make them at least tell me what the problem is,since they dont answer my emails...I took all this time to make this public because i really never believed they would refuse to pay me 1btc but time went by and now its been a year...i dont have nothing to hide,like i said,i can send them whatever they want to prove who i am... ~snip~
Beware of Cloudbet,if you loose they take you money,if you win,they just block your account and thats it...
We have seen several issues and these kind of scam against cloudbet but in my knowledge most of them were resolved, even the one with 330BTC. I suggest you to contact in their ANN topic and seek attention of Cloudbet. I do not think team Ronnie is going to scam you only for 1 BTC. You will have your money back if everything bring out with enough evidence. Do you mind bringing more information like deposit tx etc? . I hope mine will be resolved too.I dont mind provinding info,i dont have the deposit info anymore.And its really not about the deposit,ive depoisit only about 0.013btc made some multiple bets i was sure i was gona loose,got lucky,tried to withdrawal my 1.031btc winnings account got blocked and here we are... Sorry for any mistakes english is not my first language Edit.I foud the deposit info.The transaction hash is: 8a77056fb4213fa06500d0ce3e0b8ed119189fac379ec24e3467801279290dbf |
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Hello everybody,
Cloudbet has blocked my account for id verification for more than a year now,after i request a withdrawal of only 1BTC!
I dont have any screenshots of my account balance,never tought i would need them,but i have the emails asking me to confirm my withdrawal and the live chat transcripts.
This is the timeline:
On 2018-04-17 ive made a request to withdrawal 1.031 BTC that ive won on a multiple bet.
On 2018-04-18 my withdrawal was still not complete so i tried to enter my account to verify the problem.I tried but got stuck on the 2FA page.Asked for help on the live chat and discovered that my account had been blocked for verification purposes.I received an email with the list of documents needed and proceed to send them.
Since then no updates at all.Tried contact by email but no answer,and on live chat all they say is that "there is no answer from our Player Safety Team at the moment".Last time ive tried was on 19/05/19.
Really its is reasonable to take more than one year to verify my ID?I didint take any bonus or offers,just bet my own money and won,i didint won much(to Cloudbet,to me its a LOT!),its only 1 BTC.I dont see the reason for all this time "investigating" me. I can send anything to prove them who i am,thats not a problem at all,but this situation got to be resolved.I want my winnings,its only fair!!
Dont know if you guys can help me...If not,i guess i will have to file a complaint with the Curaçao eGaming.Not sure if its going to help either
Beware of Cloudbet,if you loose they take you money,if you win,they just block your account and thats it...
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