My coins have been stuck on KuCoin since Aug. (On-going 7 months) withdrawals are suspended. This is money that I can be using to buy a house for my family. Support doesn’t reply to my emails. I KYCed and everything. I EVEN SUBMITTED A SELFIE AND PERSONAL FINANCIAL RECORDS FOR THEIR REQUIRED ECDD POLICY.
Please help. This issue has been lingering too long...
I had $230K in the account now its only $150K. I really need the funds and my trading is disabled. I dont want to get liquidated but KuCoin said I can add funds into the account to prevent that. WHY WOULD I ADD FUNDS INTO MY KUCOIN ACCOUNT IF I CANT WITHDRAW IT. I CANT EVEN EXIT OUT MT POSITION WHICH IS UNFAIR.
There are similar situations on reddit so new users should be cautious when they use Kucoin.
https://imgur.com/a/q1Nx8VU - Emails starting when my account was frozen (08/26/2021)
https://imgur.com/a/6XclRVG - Emails corresponding to 03/04/2022
https://imgur.com/a/GpyrAUI - My margin account now that has been accruing interest since Aug (Accrued around $15K interest and forced to sell at a loss/chance of liquidation)
https://imgur.com/a/aCbeR1w - My trades dating back to Aug 26th in which I margined long 5 btc at $49k and 50 eth $3300 in Aug 2021. I couldve made a good $10k per btc and $1k per eth if i sold end of 2021 but my account was frozen. I am at a loss in my position.
My ticket number is #1215182
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