kucoin claiming kyc now mandatory demanding ID documents to withdraw

[Kapitalism]

My coins have been stuck on KuCoin since Aug. (On-going 7 months) withdrawals are suspended. This is money that I can be using to buy a house for my family. Support doesn’t reply to my emails. I KYCed and everything. I EVEN SUBMITTED A SELFIE AND PERSONAL FINANCIAL RECORDS FOR THEIR REQUIRED ECDD POLICY.

Please help. This issue has been lingering too long...

I had $230K in the account now its only $150K. I really need the funds and my trading is disabled. I dont want to get liquidated but KuCoin said I can add funds into the account to prevent that. WHY WOULD I ADD FUNDS INTO MY KUCOIN ACCOUNT IF I CANT WITHDRAW IT. I CANT EVEN EXIT OUT MT POSITION WHICH IS UNFAIR.

There are similar situations on reddit so new users should be cautious when they use Kucoin.

https://imgur.com/a/q1Nx8VU - Emails starting when my account was frozen (08/26/2021) https://imgur.com/a/6XclRVG - Emails corresponding to 03/04/2022

https://imgur.com/a/GpyrAUI - My margin account now that has been accruing interest since Aug (Accrued around $15K interest and forced to sell at a loss/chance of liquidation) https://imgur.com/a/aCbeR1w - My trades dating back to Aug 26th in which I margined long 5 btc at $49k and 50 eth $3300 in Aug 2021. I couldve made a good $10k per btc and $1k per eth if i sold end of 2021 but my account was frozen. I am at a loss in my position.

My ticket number is #1215182

[1715555647]

1715555647

[1715555647]

1715555647

[Rikafip]

Please help.
This issue has been lingering too long...

Unfortunately, nothing we can do about it here on bitcointalk as KuCoin doesn't have an official thread here so we can't even try t press them via negative feedback. All this time I thought of KuCoin as a pretty reliable exchange, but it proves once again how dangerous is to keep so much money on centralized exchange, even if it has solid reputation.

By the way, have you tried getting some attention by posting this stuff under one of their tweets as  I know some cases where people managed to get an response. Even  it was another exchange, not KuCoin but at this point doesn't hurt trying that as well since you oney has been stucked for so long and honestly it doesn't look good.

[khaled0111]

Did they tell you why they suspended withdrawals for your account?
I can see from the first and second images you posted that their support responded to you via email but the images are blurred and we can't read the text.
Please, if you don't mind, post a clearer image or quote your conversation with them here.

I also suggest you remove the ticket number from OP. As Rikafip said, Kucoin don't have an official representative here on the forum so there is no need to share the ticked number.

[coin-investor]

Did they tell you why they suspended withdrawals for your account?
I can see from the first and second images you posted that their support responded to you via email but the images are blurred and we can't read the text.
Please, if you don't mind, post a clearer image or quote your conversation with them here.

I also suggest you remove the ticket number from OP. As Rikafip said, Kucoin don't have an official representative here on the forum so there is no need to share the ticked number.

I'd like to give an opinion and also want to know the reason because I'm currently trading on Kucoin but the two images you provided to us is very blurred and I have a hard time reading what's on it.
You have to type the messages for us to know what Kucoin support replies are and have an idea of why this happened to your account, the amount is huge and that's really a cause of concern, this is a bad position you are in now you are in profit and your profit is dropping because of the market situation and you could not do anything.

[Jawhead999]

Unfortunately, nothing we can do about it here on bitcointalk as KuCoin doesn't have an official thread here so we can't even try t press them via negative feedback.

Kucoin don't have an official representative here on the forum so there is no need to share the ticked number.

They do have it [ANN] [EXCHANGE] KuCoin Exchange

@OP you can posted this accusations on their thread to make them aware, the representative also active today. I've remembered there's an accusations with similar problem and they let the customer withdraw without submitting KYC [RESOLVED] kucoin claiming kyc now mandatory demanding ID documents to withdraw

To be honest I'm not surprised why they ask you KYC, because you leave huge funds on there and almost any platform will process big funds withdrawal manually.

Wait... you have been creating topic on 5 months ago, why you comeback after 5 months? KuCoin is freezing my funds and not providing adequate customer supporr

[khaled0111]

Unfortunately, nothing we can do about it here on bitcointalk as KuCoin doesn't have an official thread here so we can't even try t press them via negative feedback.

Kucoin don't have an official representative here on the forum so there is no need to share the ticked number.

They do have it [ANN] [EXCHANGE] KuCoin Exchange

Thank you Jawhead for correcting me. I didn't know they have an announcement thread on bitcointalk, maybe because I rarely visit the altcoins board. My bad!

@OP you can posted this accusations on their thread to make them aware, the representative also active today. I've remembered there's an accusations with similar problem and they let the customer withdraw without submitting KYC [RESOLVED] kucoin claiming kyc now mandatory demanding ID documents to withdraw

To be honest I'm not surprised why they ask you KYC, because you leave huge funds on there and almost any platform will process big funds withdrawal manually.

Wait... you have been creating topic on 5 months ago, why you comeback after 5 months? KuCoin is freezing my funds and not providing adequate customer supporr

Yes, posting in their Ann thread or sending them a PM seems like the best way to get a quick response. However, OP's case is a bit different than the case you linked because he claims he KYCed his account and sent them all necessary documents. He also said that withdrawals were disabled since last August. I hope it will be resolved the same way, though.

[hugeblack]

I hope that the support team will contact you to solve your problem, as they are the only ones who can help you and you can send it to another member of the support team.

I had a different case and I got two different answers when I messaged the support team from two different emails, and in the end the third member was very helpful and helped me to solve the problem.
so keep your current ticket and start a new one or PM --> https://bitcointalk.org/index.php?action=profile;u=2592830

[Rikafip]

They do have it [ANN] [EXCHANGE] KuCoin Exchange

Huh, had no idea KuCoin has ANN thread here and what's even better, their account is still active so hopefully OP gets some kind of answer. I've been sing KuCoin since 2017 and never had any issues whatsoever. Then again, I never had that amount of money there like OP, and never would, on any centralized exchange.

To be honest I'm not surprised why they ask you KYC, because you leave huge funds on there and almost any platform will process big funds withdrawal manually.

True, when you are moving that kind of money you can expect exchange asking for KYC. It sucks, but that's one of the many risks of dealing with centralized exchange as they can do pretty much anything they want with your money. That old saying "not your keys not your coins" is for a reason.

Wait... you have been creating topic on 5 months ago, why you comeback after 5 months? KuCoin is freezing my funds and not providing adequate customer supporr

I see some people even told him to ask in KuCoin thread, which he never did...

[ScamViruS]

The total fund of your account is not a small amount, such a large fund when a trader deposits in an exchange may ask you for documents for verification on the exchange. There is nothing to worry about. However, only the support team of kucoin can solve the other problems you are talking about, so you can keep in touch with them.

And if you have any other motives, you can express them here, because we also want to know why kucoin is withholding your funds.

[robelneo]

OP better change the image to make it readable for us you, it concerns a big amount, and many of us including me are still trading on Kucoin, I've checked the official thread of Kucoin and its representative is very active just posted promotion yesterday, you have to pm him and invite him to shed light or address your issues, it's a big issue because it concerns a big amount and you are trying to comply with what they are asking.

[AmoreJaz]

OP better change the image to make it readable for us you, it concerns a big amount, and many of us including me are still trading on Kucoin, I've checked the official thread of Kucoin and its representative is very active just posted promotion yesterday, you have to pm him and invite him to shed light or address your issues, it's a big issue because it concerns a big amount and you are trying to comply with what they are asking.

their chat support via telegram is very active, so yes, the OP may want to communicate with their support but make sure it is the official one. don't post in their main thread. because for sure, you will receive a lot of unsolicited PMs from scammers posing as official member of kucoin.
the amount is big, so this is the reason why they are asking kyc from the OP. because afaik, they are not requiring kyc for small traders up until now.
also, why not submit KYC to the exchange so you can enjoy the benefits of leveling up your account status? it creates a flag from their side because the money is big.

[The Sceptical Chymist]

Then again, I never had that amount of money there like OP, and never would, on any centralized exchange.

No kidding--that's way too much money to be leaving it on any crypto exchange, even if it's one with an excellent reputation.  Cryptsy had a similar reputation right before they absconded with all of their customers' funds, and I'm sure there are at least a dozen other exchanges that have pulled the same crap over the years that I'm just not recalling at the moment.

The KYC requirement probably has to do with the amounts in question, because smaller traders don't usually have problems with Kucoin or have to submit their ID documentation for any reason.  Hopefully OP will get it all straightened out--and I suspect he will, because I don't think Kucoin is a scam exchange and they're above average as far as their customer support goes.  And OP, it would be nice if you kept the community updated on this.

[Rikafip]

No kidding--that's way too much money to be leaving it on any crypto exchange, even if it's one with an excellent reputation.

Yep. Binance, Coinbase, FTX, you name it. Not a single centralized exchange I would entrust six digit number of dollars.

Cryptsy had a similar reputation right before they absconded with all of their customers' funds, and I'm sure there are at least a dozen other exchanges that have pulled the same crap over the years that I'm just not recalling at the moment.

Tbh, I am not so much afraid that Coinbase or Binance will suddenly disappear with everyone's money, but that they will choose to lock my funds for whatever bullshit reason they come up with. And then what to do, go to the legal battle against them? Good luck with that.

The KYC requirement probably has to do with the amounts in question, because smaller traders don't usually have problems with Kucoin or have to submit their ID documentation for any reason.

Yeah Kucoin has a decent exchange and in almost 5 years never had any issues or was asked for KYC, but I also never had more than low 4 digit number worth of crypto there, and it was only for a couple of days max.

[Slow death]

I don't understand, how is it possible that you made KYC months ago and until today your account has not been verified to be able to withdraw your money? Are you sure you delivered real documents?

create flag and follow the appropriate format:

Scam Report Format (Use it to make scam reports properly)

and post very visible proof

[JayTrain]

I would probably get on the nearest plane and fly to the main office of the exchange, because the amount is quite large, if the correspondence does not work out, then there are lawyers who can help, consult a good lawyer and everything will work out. This case just surprises me.

[Rikafip]

I would probably get on the nearest plane and fly to the main office of the exchange, because the amount is quite large, if the correspondence does not work out, then there are lawyers who can help, consult a good lawyer and everything will work out.

Heh, it's no so easy as you may think. Exchanges have TOS written in a way that they can always find some bullshit reason why they take your money so good luck with  getting your money back via lawsuit, in a foreign country. By the way, I am not saying that people shouldn't fight if they are 100% certain that they haven't done anything wrong and can afford it, but in vast majority of cases you will just end up wasting even more money.

This case just surprises me.

Surprising? Not at all. I would say business as usual when it comes to leaving large amount of money on centralized exchange.