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I am a Chinese user, in the past more than 40 hours, I experienced some terrible things, They cited suspicious activity as a reason has suspended withdrawals, locked my 10640 USDT, asked me to provide my id card and all kinds of certificate, I submitted in accordance with the requirements, but still get reply is need patience to wait, now I am in my clients mind lost credit, because I didn't can deliver goods on time, all of this because I can't get my money back,
I used it for convenience, but the situation was not as optimistic as I expected. After I used it for 2 weeks, the large amount of withdrawal was stopped
Paid fail.:https://imgur.com/0Pf71bM
My USDT :https://imgur.com/LyHIngW
I may really lose the money that should belong to me. They used various excuses, including asking me to provide English materials that I could not provide. However, they did not consider that some countries do not have English materials,It may be their trick,Cause you all kinds of trouble Hi! Thanks for sending the original documents, our security department is available Monday to Friday and will review them asap. You can always check your account balance which will not change as the funds will always remain there. No funds have disappeared from Freewallet and our verification procedure is transparent and mentioned in the Terms of Use prior to registering. We will get back to you within today about the documents provided to us.  You didn't contact me today |
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I am a Chinese user, in the past more than 40 hours, I experienced some terrible things, They cited suspicious activity as a reason has suspended withdrawals, locked my 10640 USDT, asked me to provide my id card and all kinds of certificate, I submitted in accordance with the requirements, but still get reply is need patience to wait, now I am in my clients mind lost credit, because I didn't can deliver goods on time, all of this because I can't get my money back,
I used it for convenience, but the situation was not as optimistic as I expected. After I used it for 2 weeks, the large amount of withdrawal was stopped
Paid fail.:https://imgur.com/0Pf71bM
My USDT :https://imgur.com/LyHIngW
I may really lose the money that should belong to me. They used various excuses, including asking me to provide English materials that I could not provide. However, they did not consider that some countries do not have English materials,It may be their trick,Cause you all kinds of trouble Hi! Thanks for sending the original documents, our security department is available Monday to Friday and will review them asap. You can always check your account balance which will not change as the funds will always remain there. No funds have disappeared from Freewallet and our verification procedure is transparent and mentioned in the Terms of Use prior to registering. We will get back to you within today about the documents provided to us. So when can I get my money back? I need it to live |
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Too many complains with slow support is a trash service. You should not use this service in the very first place. FreeWallet is probably the last custodial wallet I would trust.
You mean would not trust. Hope your problem got resolved so soon. Once you get your refund, please do not use this exchange anymore. Thanks for your advice. I have a feeling it will be a long time before I get my money back. |
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Centralized service. Not your keys not your coins. If you are dumb enough to not have the control of your own private keys, they have the right to do anything. Monero sub even put a warning on their sidebar to warn people against freewallet. See it yourself: https://old.reddit.com/r/Monero/Freewallet, selective or not, a scam service which you should avoid at all costs. Thanks for this link - it's good info. I followed the links to this page: https://www.reddit.com/r/monero/wiki/avoid/..which lists other exchanges, some of which I have been warning about for some months in my sig - I've added the others to it now. Let's help more people recognize different scams |
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Best of luck OP. Hopefully this would be clear enough of a reason to not use custodial wallets in the future. FreeWallet is probably the last custodial wallet I would trust. No matter how bad Coinbase is as a wallet, I'd much prefer storing funds there than using FreeWallet. Topic: [General] Bitcoin Wallets - Which, what, why? https://bitcointalk.org/index.php?topic=1631151.0Thank you for your blessing, Sir. Hope I get my money back |
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I am a Chinese user, in the past more than 40 hours, I experienced some terrible things, They cited suspicious activity as a reason has suspended withdrawals, locked my 10640 USDT, asked me to provide my id card and all kinds of certificate, I submitted in accordance with the requirements, but still get reply is need patience to wait, now I am in my clients mind lost credit, because I didn't can deliver goods on time, all of this because I can't get my money back,
I used it for convenience, but the situation was not as optimistic as I expected. After I used it for 2 weeks, the large amount of withdrawal was stopped
Paid fail.:https://imgur.com/0Pf71bM
My USDT :https://imgur.com/LyHIngW
I may really lose the money that should belong to me. They used various excuses, including asking me to provide English materials that I could not provide. However, they did not consider that some countries do not have English materials,It may be their trick,Cause you all kinds of trouble |
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Can you please share your support ticket number so we can locate your message to us? Thanks!
Is it normal procedure to ask source of funds? Because I can't find that freewallet asked this person to provide them source of funds. Do you selectively ask for source of funds or do you ask every costumer to provide you source of funds? Now it should be some of the people, maybe all of the people in the future, and it's not fair to everybody, because it may be more difficult to provide proof in different countries, and everybody's situation is different If they ask users to follow a standard to provide, it is very unfair to people in different countries. |
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2) Information about the origin of your funds. It can be screenshots showing the conversion of fiat money into the cryptocurrency, a list of exchange transactions or payments from mining pools (not from Freewallet).
Oh wow, they are acting like banks now. Why would a "wallet" be asking for source of funds? Seriously, freewallet needs to change their name and stop misleading people that it's actually a wallet. Centralized service. Not your keys not your coins. If you are dumb enough to not have the control of your own private keys, they have the right to do anything. Monero sub even put a warning on their sidebar to warn people against freewallet. See it yourself: https://old.reddit.com/r/Monero/Freewallet, selective or not, a scam service which you should avoid at all costs. Maybe I really should have done survey before this. Fortunately yesterday their online support customer service informed me that they would give me new information within 2 days.I hope to solve my problem as soon as possible. I am gradually losing my customers and business |
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Can you please share your support ticket number so we can locate your message to us? Thanks!
Is it normal procedure to ask source of funds? Because I can't find that freewallet asked this person to provide them source of funds. Do you selectively ask for source of funds or do you ask every costumer to provide you source of funds? They are not like a bank, the bank freezes people's money if they can provide proof, they may solve the problem in 24 hours, the bank values their reputation and customers more~ |
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Thank you for your support. I will keep updating |
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guarantee that your crypto assets, which you transfer to the Wallet are not sold, encumbered, not in contention, or under seizure, and that neither exist any rights of third parties to your crypto assets. This is one of the Terms of Use "conditions" and has been approved by you, so this "loose" term will make many restrictions can be imposed upon it. I don't think they are scammers but selective scammers so you have no choice. Contact support team and after recovering your money stay away from them. Yes, it's all bad for me. I'm losing business and clients because my money is frozen |
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I am a Chinese user, in the past more than 40 hours, I experienced some terrible things, They cited suspicious activity as a reason has suspended withdrawals, locked my 10640 USDT, asked me to provide my id card and all kinds of certificate, I submitted in accordance with the requirements, but still get reply is need patience to wait, now I am in my clients mind lost credit, because I didn't can deliver goods on time, all of this because I can't get my money back,
I used it for convenience, but the situation was not as optimistic as I expected. After I used it for 2 weeks, the large amount of withdrawal was stopped
Paid fail.:https://imgur.com/0Pf71bM
My USDT :https://imgur.com/LyHIngW
Hi! Can you please share your support ticket number so we can locate your message to us? Thanks! This is an automatic email just to let you know that we`ve got your request. Your ticket ID is 169348 |
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Hello.
Please, provide us the following information in English:
1) A clear closeup photo of your identification document (an international ID or a driver’s license in English) being held in your hand. Scanned images are not accepted;
2) Information about the origin of your funds. It can be screenshots showing the conversion of fiat money into the cryptocurrency, a list of exchange transactions or payments from mining pools (not from Freewallet).
Best regards,
Molly,
Technical Engineer, Freewallet
You can send your queries to our Bot in Telegram.
Fuck of that,There is no English version of Chinese ID card..
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Another victim of a suddenly locked account by freewallet then forcing them to pass KYC verification before they can get their funds.. This must be the fourth or fifth accusation that I have read about this "wallet". Just wait for them here OP, they will soon respond. Sound like an online wallet but business is currency exchange.
Yes, a centralized exchange disguised as a wallet. I don't think I'll be the last one to be cheated, but I hope everyone doesn't try to use the scam without finishing it. |
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Sorry about your situation bud but you should have been careful trusting those scumbags. You can check their previous feedback's and see you're not the first one they tried to scam.
On the other end, I hate the flag system in such cases. FreeWallet account has inactive flags even though a number of members support it and just because some from the DT doesn't, the flags are not shown.
Yes, they're actually fake wallets,they blocked many people’s money!We were fooled by the name, and I think if they don't deal with everyone soon, they should change the name! “Scamwallet”is the best for them! |
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Don't know why they handled this situation is so slow, perhaps they need to seize some money to make money used to operate other business projects, it is ultimately win a lot of money for them
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In order to get my money back, I disclosed a lot of my privacy, including my insurance documents, which was very unfair to people who had the same experience as me
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I am a Chinese user, in the past more than 40 hours, I experienced some terrible things, They cited suspicious activity as a reason has suspended withdrawals, locked my 10640 USDT, asked me to provide my id card and all kinds of certificate, I submitted in accordance with the requirements, but still get reply is need patience to wait, now I am in my clients mind lost credit, because I didn't can deliver goods on time, all of this because I can't get my money back,
I used it for convenience, but the situation was not as optimistic as I expected. After I used it for 2 weeks, the large amount of withdrawal was stopped
Paid fail.:https://imgur.com/0Pf71bM
My USDT :https://imgur.com/LyHIngW
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Update
Please provide us with an ID and a bank card statement (original documents) in English.
It can also be a translated and notarized copy.
We also want to see full-sized screenshots of your incoming transactions from sending service to Freewallet.
We should see hashes on screenshots.
After I provided all the materials, they still asked for these, I do not understand what they want to do, but I can feel that they are looking for all kinds of excuses, believe me they are a scam, they stole me 10640USDT
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Update
I have provided my passport, because it is the only one with English comparison, however, everything is not optimistic, I hope someone can help me
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Updae
It's been solved,but I've been through some terrible things,I lost a lot of opportunities to make money
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