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There is no new fee. Send us an email with your session token (or deposit address) and we will check it.
have same issue. send 0.017, receive 0.016. wrote to you email. service give me voucher) thanks |
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There is no new fee. Send us an email with your session token (or deposit address) and we will check it.
have same issue. send 0.017, receive 0.016. wrote to you email. |
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support answer and btc credited to account. thanks all for help
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Hi. Block.io lost my btc and didnt answer. I sent 0.021 BTC to my wallet 3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ txid 242ad2acb160f1bc84f6a7e0a23b4d44295d137a5e1b522a3ef2f1771b6a73c9 After this I seen transaction in green "pending" in block.io interface, but after over 25 confirmation transaction lost from pending, didnt credited to my account and didnt see in history block.io https://prnt.sc/q1so9cblock.io support didnt answer to my. How I can resolve it? Please help. I checked your address with my Block.IO API key and it shows BTC0.02179330 on it. https://block.io/api/v2/get_address_balance/?api_key=my-blockio-api-key&addresses=3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ Response{
"status" : "success",
"data" : {
"network" : "BTC",
"available_balance" : "0.02179330",
"pending_received_balance" : "0.00000000",
"balances" : [
{
"user_id" : null,
"label" : null,
"address" : "3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ",
"available_balance" : "0.02179330",
"pending_received_balance" : "0.00000000"
}
]
}
}
So, I'd suggest you to log out and log in to your dashboard and check whether balance has appeared on 3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ. this screen in NOW https://prnt.sc/q1u1wididnt have btc on balance API has shown you have money in it. So, use API to withdraw from it. https://block.io/api/v2/withdraw_from_addresses/?api_key=your-blockio-api-key&from_addresses=3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ&to_addresses= Your_Bitcoin_Address&amounts=0.0217&priority=low Reference: https://block.io/docs/basic (Withdraw From Addresses) didnt work, unfortunately { "status" : "fail", "data" : { "error_message" : "Cannot withdraw funds without Network Fee of 0.00000000 BTC. Maximum withdrawable balance is 0.00000000 BTC.", "available_balance" : "0.00000000", "max_withdrawal_available" : "0.00000000", "minimum_balance_needed" : "0.02170000", "estimated_network_fee" : "0.00000000" } } |
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As long as the currencies are in that wallet it is better to wait for a response from the support team. Make sure all the private keys are safe and no one knows. How many private keys do you have, and is it enough to spend coins? Do you have your Seed(24 words)?
If you have your seed, just go to Electrum.org, insert your seed and you will be able to have your bitcoins again.
AFAIK, you can’t create/import "single" Multi-signatures addresses using Electrum This is similar to what you can do with BitcoinCore, if you don't receive a response from the support team. https://bitcointalk.org/index.php?topic=2949640.msg30586188#msg30586188Step 1 - Get your private key data from block.io, this will be in the form:* Address: 33o4MoDSFrfKSznHLBzwKigpTQvMiWWsHr
* Address Type: P2WSH-over-P2SH
* Required Signatures: 2
* Redeem Script: 2 035fdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaadedf1 029c7bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb90d92 OP_CHECKMULTISIG
* Redeem Script Hex: 522xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx2ae
* Public Keys: ["035fdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaadedf1", "029c7bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb90d9"]
* Private Keys: ["L4nSdddddddddddddddddddddddddddddddddddddddddBZ", "L32eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaE"]
* Complete. Handle with secrecy. Do not share. Do not store insecurely.
i write pm for you |
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Hi. Block.io lost my btc and didnt answer. I sent 0.021 BTC to my wallet 3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ txid 242ad2acb160f1bc84f6a7e0a23b4d44295d137a5e1b522a3ef2f1771b6a73c9 After this I seen transaction in green "pending" in block.io interface, but after over 25 confirmation transaction lost from pending, didnt credited to my account and didnt see in history block.io https://prnt.sc/q1so9cblock.io support didnt answer to my. How I can resolve it? Please help. I checked your address with my Block.IO API key and it shows BTC0.02179330 on it. https://block.io/api/v2/get_address_balance/?api_key=my-blockio-api-key&addresses=3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ Response{
"status" : "success",
"data" : {
"network" : "BTC",
"available_balance" : "0.02179330",
"pending_received_balance" : "0.00000000",
"balances" : [
{
"user_id" : null,
"label" : null,
"address" : "3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ",
"available_balance" : "0.02179330",
"pending_received_balance" : "0.00000000"
}
]
}
}
So, I'd suggest you to log out and log in to your dashboard and check whether balance has appeared on 3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ. this screen in NOW https://prnt.sc/q1u1wididnt have btc on balance |
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Your coins are there in the address you said., just checked in the block explorer Do you have your Seed(24 words)? If you have your seed, just go to Electrum.org, insert your seed and you will be able to have your bitcoins again. I took a look at https://block.io/security and the whole thing looks very insecure.... The keys are stored in many online servers... Just use another wallet. Electrum desktop is a good choice. yes, my btc in address, but didnt see on block.io interface. i didnt have seed, but have private keys, but i didnt know what is  |
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Hi. Block.io lost my btc and didnt answer. I sent 0.021 BTC to my wallet 3MUQgsmu5hvTPFztN1WVaneLecXZvKQPfQ txid 242ad2acb160f1bc84f6a7e0a23b4d44295d137a5e1b522a3ef2f1771b6a73c9 After this I seen transaction in green "pending" in block.io interface, but after over 25 confirmation transaction lost from pending, didnt credited to my account and didnt see in history block.io https://prnt.sc/q1so9cblock.io support didnt answer to my. How I can resolve it? Please help. |
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