I had purchased a Bitcoin mining contract with Genesis Mining in 2019. It ran till the end of February 2020. According to the information given by them and the link on the blockchain network, they had sent a certain amount of satoshis to my Electrum wallet on 23rd January 2020, and the transaction was successful.

However, I have not received these satoshis and the transaction is not reflected in my Electrum wallet. What can I do to try and recover these satoshis? Should I provide the blockchain network link that was given to me by Genesis Mining?

Hello, my apologies for the late reply and thank you for the answers.

Hello,

Has anybody used MinerGate mining software (especially the MinerGate xFast GUI Miner v1.7)? I tried to download the miner, but my QuickHeal antivirus keeps deleting the downloaded setup file. I was able to download and use the software last year even with the QuickHeal antivirus operating, but currently unable to find that old setup file (there is a chance that QuickHeal has deleted it, just the way it is deleting the current setup files).

Is anybody facing such a problem? If yes, is it a problem with the software? Is it inadvisable to use that mining software due to scamming concerns? Or, on the other hand, what is the solution to overcome the problem and get the software running?

I am trying to download and install the software from the following link:
https://minergate.com/downloads

Also, the MinerGate xFast Console miner setup zip file was downloaded and not deleted by QuickHeal. However, the antivirus deletes the executable file once I unzip the setup files.

Hello everybody,

Thank you for your help with my problem, including the reinstallation of wallet after the OS reinstall. Your posts and suggestions have not only solved the problems I was facing, but have also helped me gain a better understanding of how the wallet works. I could not have resolved the issues without your help. Keep up the good work and I hope to contribute to the forum.

I had one related question.

I now have 2 Electrum wallets, one apparently for bitcoins and another one for vertcoins, with 2 shortcuts present on the desktop. I know which one is the right shortcut for the now correctly installed Electrum bitcoin wallet. Since correctly installing the wallet, I have not used the other shortcut.

When I use the 'File -> Open' option in the newly installed wallet, it opens to the path 'C:\users\USERNAME\appdata\Roaming\Electrum\wallets'. Under the 'Roaming' folder, there continues to be a separate folder called 'Electrum-VTC' consisting of the wallet and other folders and files.

How do I remove the Electrum-VTC fork wallet and have only 1 regular Electrum wallet for bitcoins? In 'Control Panel -> Programs and Features', I can a program called Electrum from Electrum Technologies GmbH and a program called 'Electrum-VTC' from Vertcoin LLC. Is it okay and enough to uninstall the Electrum-VTC program?

I am especially checking because I thought I might have 3 Electrum wallets lying around now - one from May 2019, one from early December 2019 before posting here, and one that I managed to install correctly. But apparently, that is not the case. I seem to have only 2 of them. Hope that is fine.

I also wanted to understand how to shift the wallet from C drive to another drive on the laptop because I want to reinstall the Windows OS. Or do I need to do something else for the same? I don't want to loose the coins or the wallet in the Windows OS reinstalling process. I kindly request help with the same.

Hello guys,

As suggested, I downloaded the latest version of Electrum (ver 3.3.8 Windows Installer) from the provided correct link and carried-out the wallet installation process. The wallet was installed, I input the same old password, and when the wallet opened, I could see my old bitcoin collection in it.

This time around, I also the Electrum wallet shortcut on the desktop, so the installation seems to have been carried-out in a more proper manner than in May 2019. I was also able to load transactions (from the Genesis Mining transfer) and view the details of it.

Under 'View Addresses', all the addresses now start with '1' and the receiving address is another new address starting with '1' but I think that can be understood that the receiving address is always an unused address.

So, just to confirm, is there any aspect of this concern still to look-at? Or can it be considered as resolved? I thank you all for providing valuable information and helping set this right so far.

Some questions that have arisen are as follows:
When I had used my installation file (ver 3.3.1) in May 2019, it seems like the Electrum bitcoin wallet was installed by default because I had not picked any special options or such. But when I tried to restore the wallet using the same file a few days ago, it seems to have installed the vertcoin fork of the wallet. I fail to understand why the same installation file installed 2 different wallets on the occasions, because I had not interfered in the installation process beyond the 'Next' clicks.

Hello Lucius,

If you are talking about the receiving address in the receiving tab only (and not the Addresses tab), then the earlier address started with '1', but the current address starts with 'V'. Does that mean that the type of address is not the same? According to my noted-down information, the May 2019 installation had the wallet type 'standard' and the recovery that I attempted with the 12-word Wallet Generation Seed (I hope this is the recovery seed everybody is talking about) was also of standard type (with wallet recovery seed option of the installer file I believe).

Is it correct to understand that you're saying I should download the latest Electrum installer and use it to recover the wallet using the SEED. Does it include uninstalling the current Electrum wallet and/or should I also attempt installing a new Electrum wallet with the latest installers and then try to load the old backup files which are currently giving the 'Cannot load...' message? Will that also show me the balance in it?

In this, is there anything else that I should know or understand about the derivation path apart from the above?

Hello DireWolfM14, I certainly think and hope that I downloaded Electrum from the official site.

Hello nc50lc, the difference in the receiving address was from the receiving tab only, and not from 'View->Show Addresses'. I don't particularly remember ever checking the Addresses tab in the old wallet, but in the new wallet, there are many addresses and they all start with 'V' and the 'Type' on all of them is 'receiving' (to the extent that I can read that column) except 6 of them which have the 'Type' as 'change' (to the extent that I can read that column).

While I do not have a very good understanding of the derivation path, I did not select or change the default installation path when installing Electrum wallet during both the times. Is this the same derivation path that is being talked about?

Hello AltcoinBuilder,

My apologies for the long-winding description, but the problem continues to be the case that I cannot find my May 2019 Electrum wallet and the bitcoins in it.

Hello BitMaxz,

I am receving the 'Cannot load' error but it does not include links to any website. It is difficult to be wrong about the SEED because I had written it down in May 2019 itself during that installation.
   I will attempt to download the latest portable version of Electrum (without touching the older installation/s), save it in a separate folder on a separate drive, and then try to install/open it with the backup SEED. I hope that it a correct understanding.

Just to be sure, I will download the Windows (7 and higher) installation files and not the Python (3.6.1 and higher) files. Or is it okay to use either of them?

Hello nc50lc,

I think I am starting to understand the part that my .exe file is too old and hence, I am getting the 'Cannot load...' message.

As suggested, I have stored a backup file of the wallet from the May 2019 installation. By this I mean that I have copied the file and pasted it in a different location and drive - is that the correct way to backup that file? I think this will be my 2nd such backup file saved. For the purpose of backup, I have also carried-out this process on the wallet file of the recent Electrum wallet installation.

I don't see how come I have the wrong backup SEED. I had written down this SEED in May 2019 itself. I opened the address tab, but did not find the old receving address on which I received the mining output.

What can I do about the 'Cannot load wallet' problem? Is it possible for me to load those wallet files, and if yes, how? Will I be able to see the bitcoins after I load the old wallets, and if yes, how to that?
   From your reply, is it a correct understanding that I should take a backup of the wallet files, uninstall current Electrum, download latest stand-alone installer version from electrum.org, install Electrum wallet from this new file, and then load the old backup files with 'File -> Open'?

Just to be sure, I will download the Windows (7 and higher) installation files and not the Python (3.6.1 and higher) files. Or is it okay to use either of them?

Hello HCP,

With my recent installation of Electrum, I now have an icon in the start menu, using which I was able to open the Electrum wallet.

When I went to 'File -> Open...' it opened to C:\Users\USERNAME\AppData\roaming\Electrum VTC\wallets directory, which is the directory for the new installation and there was only 1 file there called 'default wallet'.

I went to browse and changed this path to C:\Users\USERNAME\AppData\roaming\Electrum\wallets directory (difference being the term 'VTC') and tried to open the old 'default_wallet' file stored there, but it gave me the message 'Cannot load wallet (2): This version of Electrum is too old to open this wallet. (highest supported storage version: 17, version of this file: 18)'.

I also have a copy (most likely backup) of the wallet from May 2019, saved in a different drive and location. When I go to 'File -> Open...' and try to open this copy, I again get the same message as above.

I did not see any wallet files that I did not create, except that I created this installation of Electrum wallet accidentally.

As mentioned, I did try to open the old wallet file, but received the message stated above i.e. 'Cannot load wallet (2)'.

I searched for the terms in 'My Computer/This PC'. I do not have a folder called 'electrum_data' and I found portable.exe related only to PowerDVD14 software and not Electrum.

As for the SEED, I don't know how it is the wrong one because I had written it down in May 2019 during the first Electrum wallet installation.

I had installed Electrum (ver 3.3.1) in May 2019 on Windows 10 OS. I used to open it by simply typing 'electrum' in the windows search location on the main page. I had a receiving address through which I received mining output from Genesis Mining.

I most likely deleted some Electrum file from desktop a few months ago. After this, when I tried to open the wallet a few days ago (not having checked it for a few months), only the .exe file showed in the result, and I could not open the wallet. I ended up installing Electrum from this .exe file. I only later found-out about the electrum location in C:\users\appdata\.... for the May 2019 Electrum installation.

During the attempt to search for the May 2019 installation, I also got the messages 'This file does not exist' and 'Cannot load wallet - This version of Electrum is too old to open this wallet - (highest supported storage version: 17; version of this file: 18)'

While I don't remember the exact steps in-between, I also found-out about using the recovery seed, most likely after the first of the above 2 messages. I successfully used the recovery seed, but the wallet that opened after it did not show any bitcoins and also showed a different receiving address from the earlier one.

I have a login username and password for Electrum wallet, and the recovery seed for the first Electrum wallet. Genesis Mining also shows a transaction id for every time that they sent bitcoins to the wallet. I tried to load this transaction into the Electrum wallet, but it says that the 'server did not respond (or some such message)'.

Can somebody help me recover the Electrum wallet and the bitcoins in it? Also, once I closed the wallet recovered from the seed, I am again unable to find the wallet or open it? Can somebody help me correctly find/install the wallet?