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Update:
They've unsuspended my account and allowed me to withdraw what's remaining of my deposit. Thanks for reinvestigating this matter and doing the right thing. I didn't think it was fair to paint you guys in a negative light when I did not have much of a chance to play on the platform.
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Indeed I am for the first part, should have read their TOS before making an account and more about their withdrawal process before depositing. The second part, no. |
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Also, related to the one specific discord messages that betcoin posted, and to show that these messages can be taken out of context, the Boiler user was actually joking with user Alex. https://imgur.com/a/1ghJGkrAs bettors, a sense of humor is a requirement to offset the natural downs that come with gambling. There are others messages within this discord that could be taken out of context such as this one: https://imgur.com/a/TB8GtlXEven if they do not return my deposit, I am willing to go all the way to expose betcoin’s lack of integrity and fairness to warn any future potential customer who may happen to come across the contents of this post. |
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Valuable information? If you could this post this valuable information for all the public to see instead of bits and pieces of out of context ambiguous discord messages, that would probably help your cause in proving my wrongdoing. Because the only "valuable" information I gave to you was that discord link to the reddit sportsbetting discord (which you can find on the sportsbook subreddit) and how people were joining your site because of the esoccer market you guys had. Please post the transcript of that chat. We can also see that you guys offered me compensation at the end. I did however refuse as accepting it would be giving up my right of getting my deposit back. Also, there are over a thousand members in that discord. I've already admitted that I was in the wrong by using a VPN to access your site and create an account, but that doesn't warrant seizure of my deposit.
Need me to do KYC? Willing to do that. I am part of a discord group with thousands of people and there are bound to be a few users who may say stuff like simon7. But even then you do not know if he is just saying those things in jest. I can only speak for myself but I only had one account and did not aspire to any type of fraud.
You guys complain that you lost money from the people who joined from the discord group but you guys have not lost any money. And here’s why: you guys do comprehensive checks before allowing a withdrawal. Which is how you guys found out I used a VPN and suspended my account. Very likely you guys suspended everyone’s withdrawal from the discord and confiscated their winnings and most likely took their deposits. Which means you guys came out with PROFIT.
I am not claiming naivety. What I am claiming is that I did not cheat nor commit any type of fraud on your platform, which is the basis of you guys taking away my deposit. Same VPN, same IP? My account? Now you're starting to lie. Same time? Like I said you guys had an esoccer market that no other books had so I'm sure a fair amount of people were placing the same bets. You guys have the ability to choose which markets you guys want. Nobody forced you to put up the lines. It's funny you mention the analogy of walking into a bank to rob it when I actually LOST money playing on betcoin. I deposited 0.11 btc and attempted to withdraw 0.08 btc.
Everyone is free to check out the discord to see that it is actually not sinister as this betcoin representative is claiming. We discuss bets ranging among all sports and betcoin happened to be a platform that contained an esoccer market in which some guys in the discord were doing fairly well in.
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The screenshot above only shown he was accused by multi-accounts and then betcoin.ag asked them to provide KYC, which isn't same with yours. Your problem is, you broke the ToS by using VPN, trying to hide your real location which from banned region. Idk betcoin.ag would return your deposit or not, it's up to them and how you convince him with your reason.
That user is also located in the US with the VPN location put as Canada. As you can see here: https://imgur.com/a/WOwCOSuAlso like this user, betcoin has wrongfully accused me of multi accounting. The only difference is that this user deposited around $100 and made profit on the platform. Other than that our situation is the same except he got his deposit back. As betcoin can’t come up with any proof of multi-accounting they seem to be coming up with other baseless accusations like collusion. The discord group is public one with thousands of other users. If you ask for the discord link I will gladly provide it. I simply told them after they suspended my account that there’s no foul play at hand but that there’s a market they provide which no other book had, and that the discord group was keen to bet on. I can see how they would be confused by the number of new users betting on the same market, but once again, there was no fraud or any attempt at fraud. If I had indeed broken TOS other than my VPN usage I would gladly forfeit my deposit. I despise cheaters myself. However this isn’t the case, which is why I strongly believe it’s not fair for them to keep my deposit. |
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Betcoin I am still waiting on the proof of this “collusion” or any type of fraudulent activity you speak of. Why is it that the user of the deposit you returned is in the same exact situation as me but was returned his deposit? Was it because his deposit was much lower than mine?
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These guys are a group of scammers. I made an account and deposited 0.11 btc on this site with the use of VPN because they had a esports market that no other book did. I played for a bit (not even a day) and after reading the TOS and seeing how they don’t welcome people in the US, I decided to withdraw the remaining 0.08 btc which was left in the balance. Then they decided to suspend my withdrawal and take my money. They accused me of multiaccounting with absolutely no basis as this seems to be their way to keep my money. They’ve provided no proof of me cheating or doing anything fraudulent. Do the right thing and allow me to withdraw my deposit.
Edit:
Here is my response to the response below this post since they have since started to delete my posts:
Spam? No. What I’m doing is speaking the truth and speaking it loud so if there are any fellow bettors who look towards this platform in the future they are getting a warning about what to expect. You haven’t generated a speck of evidence that I was cheating your platform. Yet you think it’s fair to withhold my money? Looking though the forums it doesn’t look to be the case that I’m the only person who you guys have cheated.
Are you guys hurting that much that you won’t let me withdraw my remaining balance of 0.08 btc? I would be totally okay with you guys confiscating my money if I had legitimately doing something wrong on this platform. All I did was deposit .11 btc wager some, and attempt to withdraw the remaining .08 btc.
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https://imgur.com/a/L2OaVShThis user got his deposit back. He deposited $100 and had about $700 in winnings. Betcoin.ag decided to withhold the winnings and give back the deposit. What’s the basis of keeping my deposit when that user’s situation and my situation is the exact same? Is it because my deposit is more? You guys returned his deposit because you guys do in fact agree that there was nothing done wrong except his use of VPN. If you have concrete proof of me cheating or doing anything related to fraud on your platform please provide concrete proof.
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Without the use of a VPN I wasn't allowed to create an account.
That's right. You got a message which said your region is prohibited. You said you didn't read the terms of service until later, but this should have made it perfectly clear that we could not accept your play. However, that is a minor detail in this case, as you know. There were 2 other members in my discord group that also made betcoin accounts and they got their deposit back.
That's also right. A couple members of your group did receive leniency. Just like when a massive crime ring is busted, those who cooperate can receive special treatment. In this case, those members gave us access to the discord channel. They provided us with usernames and information about how you were exploiting sportsbooks by faking your location, including VPN and falsification of KYC identification. How you guys used multiple accounts to exploit lines on matches which you felt were advantageous. And how you guys did this on multiple books until nearly every sportsbook eliminated this type of wager. But, of course, you aren't complaining about all the other books from which you were banned. You are complaining about Betcoin, because ever since we gave 1 fraudulent player his deposit back, all the other cheaters have come out of the woodwork to try and get a piece. Let it be known, that we have full time security who is proactively working to prevent fraud. If this is found, depending on the severity, deposits may be seized to pay for damages and/or prevent of future misconduct. We are unable to sort out who is who in this vast collusion, however when 100 accounts sign up the same week, use the same VPN and place the exact same bets at the exact same time, you are all at fault. Of course you are going to say that you only had the one account and offer to do KYC, even though proving your identity has no bearing on how many accounts you have opened. If you were one of the few who only had one account, you were still playing from a banned region and a conspirator to the fraud, which was committed and discussed at length in the Discord you have mentioned. This group of players, as a whole, won a considerable amount of Bitcoin from us prior to being discovered. I read their T&C more thoroughly after I made my account, which is why I withdrew almost a day after playing.
You just randomly decided to read these and withdraw? Or was it because by this time, you knew that we were already onto what you were doing and wanted to try and sneak it by us? Since the Discord group was already blowing up about us shutting you down at this point, we are guessing it was the latter. At a minimum, you have violated the following terms of service: 2.1 The website accepts players only from those countries and geographic regions where online gambling is allowed by law. 2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted. 2.3 Players from any country where our service may be illegal are prohibited from playing real coin wagering games. If you are a citizen or resident of one of these countries or a country in which our services would be illegal and we determine you have played in violation of these terms, we reserve the right to close your account without notice moving forward. 2.5 The website does not permit accounts to be opened by customers resident in certain jurisdictions, including but not limited to the United States of America (including USA dependencies, military bases and territories), Australia, United Kingdom, Portugal, Aruba, Bonaire, Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, Russia, Belarus, Kazakhstan, Ukraine or other restricted jurisdictions ("Restricted Jurisdiction") as communicated by us from time to time. 2.8.9 Use of VPN, proxy or any software to modify the location of internet connection is prohibited and is subject to penalties up to and including seizure of account. 10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, Use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player. Here is a small sample of countless pages from this Discord, which clearly shows that besides playing from a banned region, they knew what they were doing was fraudulent and would do whatever it took to try and cover it up. https://imgur.com/a/R35Gucxhttps://imgur.com/a/tgU7iPQhttps://imgur.com/a/idHr7mMhttps://imgur.com/a/8R0PNLyhttps://imgur.com/a/7tg1ms2https://imgur.com/a/yQsyx0jhttps://imgur.com/a/kM4XQiGhttps://imgur.com/a/FohEr6Whttps://imgur.com/a/UApUSjkhttps://imgur.com/a/WJOC4Dyhttps://imgur.com/a/SqgBsyVhttps://imgur.com/a/MUU9hx3https://imgur.com/a/BHHWtGahttps://imgur.com/a/MIAvytqhttps://imgur.com/a/0KwJQiUhttps://imgur.com/a/VGZsDEQOne of the special things about Betcoin is that we love to have a massive selection of betting available. This means that occasionally there will be some exploitable lines available for wagering. In fact, as was discussed in detail in the Discord, Betcoin was the one of the last sites left to offer these matches, after this group had abused countless others, who also seized funds in many cases. We understand that when we offer beatable lines, players will be able to 'beat the book'. And, of course, due to the risk involved, we have much lower limits on this type of match. This does not mean that you can get together with your Discord buddies and create as many accounts as possible to take advantage. Unfortunately, by disclosing the above, this Discord channel will never discuss sportsbook fraud again. This is why we held off for a bit on replying. It is often disadvantageous for us to give detailed analysis of internal investigations. But as always, the incredibly rare case where funds are seized is justified by a comprehensive examination. Our tens of thousands of weekly users who don't try and find ways to abuse the system are all quite happy, and receiving their winnings promptly. We wish all our great players a happy and healthy new year and the very best of luck on your wagers! First of all, stake seemingly prohibits users from the US but still allow us to play with VPN. I didn’t know you guys were so strict on it until I dived deeper into your TOS. As you can see by my transaction history I decided to leave your platform after about a day. Also I have never gotten banned on any other book as I’ve only used Stake for the past few years and they still haven’t banned me. What’s funny is that I was the one that gave you the link to the discord group. But I gave you the link to the discord because I knew we didn’t do anything wrong except play esoccer market, which we couldn’t find elsewhere. We didn’t cheat and the reason there were multiple people making the same bets is because you guys were the only ones with the market. I was the one that told you about the situation of how betcoin were the only ones with the esoccer market and that members from my discord group were joining. Did I receive leniency? You guys offered to throw me a $5 chip compensation and told me to get lost. If you have the full transcript of the chat please show this to the public. I have no control about what other members on the discord do but I didn’t cheat or fraud you guys. The simple fact of the matter is that you guys had an esoccer market that we couldn’t find on other books. How is that fraud? I would understand if I had tried to withdraw more than my deposit, but this is not the case! I simply played on your site for a bit and decided to withdraw. Please do the right and give me back my deposit and you will be sure to never see me again. You play with a VPN yourself, right? that is asking in advance for problems on a site. you could not access it via an ip from the usa, then it is clear that you are not allowed on it either. and that is also stated in the general terms and conditions. sorry but you need to be aware of the terms or at least read the most important parts of the terms. the first thing you will look for or look at is whether a country is listed or not. a vpn is often chosen with premeditated reason. that's just asking for trouble I’ve definitely learned my mistake. Never using another book again. I thought use of VPN would be okay because on Stake, they allow it even though they georestrict users from the US. |
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Without the use of a VPN I wasn't allowed to create an account.
That's right. You got a message which said your region is prohibited. You said you didn't read the terms of service until later, but this should have made it perfectly clear that we could not accept your play. However, that is a minor detail in this case, as you know. There were 2 other members in my discord group that also made betcoin accounts and they got their deposit back.
That's also right. A couple members of your group did receive leniency. Just like when a massive crime ring is busted, those who cooperate can receive special treatment. In this case, those members gave us access to the discord channel. They provided us with usernames and information about how you were exploiting sportsbooks by faking your location, including VPN and falsification of KYC identification. How you guys used multiple accounts to exploit lines on matches which you felt were advantageous. And how you guys did this on multiple books until nearly every sportsbook eliminated this type of wager. But, of course, you aren't complaining about all the other books from which you were banned. You are complaining about Betcoin, because ever since we gave 1 fraudulent player his deposit back, all the other cheaters have come out of the woodwork to try and get a piece. Let it be known, that we have full time security who is proactively working to prevent fraud. If this is found, depending on the severity, deposits may be seized to pay for damages and/or prevent of future misconduct. We are unable to sort out who is who in this vast collusion, however when 100 accounts sign up the same week, use the same VPN and place the exact same bets at the exact same time, you are all at fault. Of course you are going to say that you only had the one account and offer to do KYC, even though proving your identity has no bearing on how many accounts you have opened. If you were one of the few who only had one account, you were still playing from a banned region and a conspirator to the fraud, which was committed and discussed at length in the Discord you have mentioned. This group of players, as a whole, won a considerable amount of Bitcoin from us prior to being discovered. I read their T&C more thoroughly after I made my account, which is why I withdrew almost a day after playing.
You just randomly decided to read these and withdraw? Or was it because by this time, you knew that we were already onto what you were doing and wanted to try and sneak it by us? Since the Discord group was already blowing up about us shutting you down at this point, we are guessing it was the latter. At a minimum, you have violated the following terms of service: 2.1 The website accepts players only from those countries and geographic regions where online gambling is allowed by law. 2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted. 2.3 Players from any country where our service may be illegal are prohibited from playing real coin wagering games. If you are a citizen or resident of one of these countries or a country in which our services would be illegal and we determine you have played in violation of these terms, we reserve the right to close your account without notice moving forward. 2.5 The website does not permit accounts to be opened by customers resident in certain jurisdictions, including but not limited to the United States of America (including USA dependencies, military bases and territories), Australia, United Kingdom, Portugal, Aruba, Bonaire, Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, Russia, Belarus, Kazakhstan, Ukraine or other restricted jurisdictions ("Restricted Jurisdiction") as communicated by us from time to time. 2.8.9 Use of VPN, proxy or any software to modify the location of internet connection is prohibited and is subject to penalties up to and including seizure of account. 10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, Use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player. Here is a small sample of countless pages from this Discord, which clearly shows that besides playing from a banned region, they knew what they were doing was fraudulent and would do whatever it took to try and cover it up. https://imgur.com/a/R35Gucxhttps://imgur.com/a/tgU7iPQhttps://imgur.com/a/idHr7mMhttps://imgur.com/a/8R0PNLyhttps://imgur.com/a/7tg1ms2https://imgur.com/a/yQsyx0jhttps://imgur.com/a/kM4XQiGhttps://imgur.com/a/FohEr6Whttps://imgur.com/a/UApUSjkhttps://imgur.com/a/WJOC4Dyhttps://imgur.com/a/SqgBsyVhttps://imgur.com/a/MUU9hx3https://imgur.com/a/BHHWtGahttps://imgur.com/a/MIAvytqhttps://imgur.com/a/0KwJQiUhttps://imgur.com/a/VGZsDEQOne of the special things about Betcoin is that we love to have a massive selection of betting available. This means that occasionally there will be some exploitable lines available for wagering. In fact, as was discussed in detail in the Discord, Betcoin was the one of the last sites left to offer these matches, after this group had abused countless others, who also seized funds in many cases. We understand that when we offer beatable lines, players will be able to 'beat the book'. And, of course, due to the risk involved, we have much lower limits on this type of match. This does not mean that you can get together with your Discord buddies and create as many accounts as possible to take advantage. Unfortunately, by disclosing the above, this Discord channel will never discuss sportsbook fraud again. This is why we held off for a bit on replying. It is often disadvantageous for us to give detailed analysis of internal investigations. But as always, the incredibly rare case where funds are seized is justified by a comprehensive examination. Our tens of thousands of weekly users who don't try and find ways to abuse the system are all quite happy, and receiving their winnings promptly. We wish all our great players a happy and healthy new year and the very best of luck on your wagers! First of all, stake seemingly prohibits users from the US but still allow us to play with VPN. I didn’t know you guys were so strict on it until I dived deeper into your TOS. As you can see by my transaction history I decided to leave your platform after about a day. Also I have never gotten banned on any other book as I’ve only used Stake for the past few years and they still haven’t banned me. What’s funny is that I was the one that gave you the link to the discord group. But I gave you the link to the discord because I knew we didn’t do anything wrong except play esoccer market, which we couldn’t find elsewhere. We didn’t cheat and the reason there were multiple people making the same bets is because you guys were the only ones with the market. I was the one that told you about the situation of how betcoin were the only ones with the esoccer market and that members from my discord group were joining. Did I receive leniency? You guys offered to throw me a $5 chip compensation and told me to get lost. If you have the full transcript of the chat please show this to the public. I have no control about what other members on the discord do but I didn’t cheat or fraud you guys. The simple fact of the matter is that you guys had an esoccer market that we couldn’t find on other books. How is that fraud? I would understand if I had tried to withdraw more than my deposit, but this is not the case! I simply played on your site for a bit and decided to withdraw. Please do the right and give me back my deposit and you will be sure to never see me again. |
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Without the use of a VPN I wasn't allowed to create an account.
That's right. You got a message which said your region is prohibited. You said you didn't read the terms of service until later, but this should have made it perfectly clear that we could not accept your play. However, that is a minor detail in this case, as you know. There were 2 other members in my discord group that also made betcoin accounts and they got their deposit back.
That's also right. A couple members of your group did receive leniency. Just like when a massive crime ring is busted, those who cooperate can receive special treatment. In this case, those members gave us access to the discord channel. They provided us with usernames and information about how you were exploiting sportsbooks by faking your location, including VPN and falsification of KYC identification. How you guys used multiple accounts to exploit lines on matches which you felt were advantageous. And how you guys did this on multiple books until nearly every sportsbook eliminated this type of wager. But, of course, you aren't complaining about all the other books from which you were banned. You are complaining about Betcoin, because ever since we gave 1 fraudulent player his deposit back, all the other cheaters have come out of the woodwork to try and get a piece. Let it be known, that we have full time security who is proactively working to prevent fraud. If this is found, depending on the severity, deposits may be seized to pay for damages and/or prevent of future misconduct. We are unable to sort out who is who in this vast collusion, however when 100 accounts sign up the same week, use the same VPN and place the exact same bets at the exact same time, you are all at fault. Of course you are going to say that you only had the one account and offer to do KYC, even though proving your identity has no bearing on how many accounts you have opened. If you were one of the few who only had one account, you were still playing from a banned region and a conspirator to the fraud, which was committed and discussed at length in the Discord you have mentioned. This group of players, as a whole, won a considerable amount of Bitcoin from us prior to being discovered. I read their T&C more thoroughly after I made my account, which is why I withdrew almost a day after playing.
You just randomly decided to read these and withdraw? Or was it because by this time, you knew that we were already onto what you were doing and wanted to try and sneak it by us? Since the Discord group was already blowing up about us shutting you down at this point, we are guessing it was the latter. At a minimum, you have violated the following terms of service: 2.1 The website accepts players only from those countries and geographic regions where online gambling is allowed by law. 2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted. 2.3 Players from any country where our service may be illegal are prohibited from playing real coin wagering games. If you are a citizen or resident of one of these countries or a country in which our services would be illegal and we determine you have played in violation of these terms, we reserve the right to close your account without notice moving forward. 2.5 The website does not permit accounts to be opened by customers resident in certain jurisdictions, including but not limited to the United States of America (including USA dependencies, military bases and territories), Australia, United Kingdom, Portugal, Aruba, Bonaire, Curacao, France, The Netherlands, Saba, Statia, St. Maarten, Singapore, Russia, Belarus, Kazakhstan, Ukraine or other restricted jurisdictions ("Restricted Jurisdiction") as communicated by us from time to time. 2.8.9 Use of VPN, proxy or any software to modify the location of internet connection is prohibited and is subject to penalties up to and including seizure of account. 10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, Use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player. Here is a small sample of countless pages from this Discord, which clearly shows that besides playing from a banned region, they knew what they were doing was fraudulent and would do whatever it took to try and cover it up. https://imgur.com/a/R35Gucxhttps://imgur.com/a/tgU7iPQhttps://imgur.com/a/idHr7mMhttps://imgur.com/a/8R0PNLyhttps://imgur.com/a/7tg1ms2https://imgur.com/a/yQsyx0jhttps://imgur.com/a/kM4XQiGhttps://imgur.com/a/FohEr6Whttps://imgur.com/a/UApUSjkhttps://imgur.com/a/WJOC4Dyhttps://imgur.com/a/SqgBsyVhttps://imgur.com/a/MUU9hx3https://imgur.com/a/BHHWtGahttps://imgur.com/a/MIAvytqhttps://imgur.com/a/0KwJQiUhttps://imgur.com/a/VGZsDEQOne of the special things about Betcoin is that we love to have a massive selection of betting available. This means that occasionally there will be some exploitable lines available for wagering. In fact, as was discussed in detail in the Discord, Betcoin was the one of the last sites left to offer these matches, after this group had abused countless others, who also seized funds in many cases. We understand that when we offer beatable lines, players will be able to 'beat the book'. And, of course, due to the risk involved, we have much lower limits on this type of match. This does not mean that you can get together with your Discord buddies and create as many accounts as possible to take advantage. Unfortunately, by disclosing the above, this Discord channel will never discuss sportsbook fraud again. This is why we held off for a bit on replying. It is often disadvantageous for us to give detailed analysis of internal investigations. But as always, the incredibly rare case where funds are seized is justified by a comprehensive examination. Our tens of thousands of weekly users who don't try and find ways to abuse the system are all quite happy, and receiving their winnings promptly. We wish all our great players a happy and healthy new year and the very best of luck on your wagers! First of all, stake seemingly prohibits users from the US but still allow us to play with VPN. I didn’t know you guys were so strict on it until I dived deeper into your TOS. As you can see by my transaction history I decided to leave your platform after about a day. Also I have never gotten banned on any other book as I’ve only used Stake for the past few years and they still haven’t banned me. What’s funny is that I was the one that gave you the link to the discord group. But I gave you the link to the discord (a very public discord) because I knew we didn’t do anything wrong except play esoccer market, which we couldn’t find elsewhere. We didn’t cheat and the reason there were multiple people making the same bets is because you guys were the only ones with the market. I was the one that told you about the situation of how betcoin were the only ones with the esoccer market and that members from my discord group were joining. Did I receive leniency? You guys offered to throw me a $5 chip compensation and told me to get lost. If you have the full transcript of the chat please show this to the public. I have no control about what other members on the discord do but I didn’t cheat or fraud you guys. The simple fact of the matter is that you guys had an esoccer market that we couldn’t find on other books. How is that fraud? I would understand if I had tried to withdraw more than my deposit, but this is not the case! I simply played on your site for a bit and decided to withdraw. Please do the right and give me back my deposit and you will be sure to never see me again. |
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I made an account and deposited 0.11 btc on this site with the use of VPN. I played for a bit (not even a day) and after reading the TOS and seeing how they don’t welcome people in the US, I decided to withdraw the remaining 0.08 btc which was left in the balance. Then they decided to suspend my withdrawal and take my money. They accused me of multiaccounting with absolutely no basis as this seems to be their way to keep my money. There were other people who made betcoin accounts, same exact situation as me, in a sportsbetting discord group I’m in, and they got their deposits back.
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You read the T&C and you knew that what you were going to do was against their terms and conditions of using betcoin.ag; then why did you do that and now asking for giving your deposit back? It's really stupid, you don't deserve the deposit refund. Apart from that, most of the sites don't allow withdraw fund without x number of wager because people may use the site to launder money.
I read their T&C more thoroughly after I made my account, which is why I withdrew almost a day after playing. There were 2 other members in my discord group that also made betcoin accounts and they got their deposit back. All I ask for is consistency and fairness. |
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10. ANTI-FRAUD POLICY
10.1 The Company has strict anti-fraud policy.
10.2 If the player is suspected of fraudulent actions including but not limited to: participating in any type of collusion with other players, development of strategies aimed at unfaithful winnings, arbitrage betting, use of forking services, Use of surebet or valuebet services, fraudulent actions against other online casinos or payment providers, chargeback procedures with a credit card or denial of some payments made, other types of cheating, providing incorrect information about personal data during registration or is known to have gone bankrupt in the country of his residence, the Company reserves the right to terminate the user account and suspend all payouts to the player.
12.2 We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data. The personal data of players are available to Betcoin employees, employees of the software provider, to payment systems and other third parties which assist Betcoin in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access. You can read on their TOS they already stated to not use fake/incorrect personal information (one of them is IP address) if you are't allowed to create an account since you locate on blacklisted territories it means, you can't play in this casino... and look to another trusted casino that allowing your countries to play. Sad, but that's the truth. Yes I read through the TOS and that's what instigated my motion to withdraw from my balance. And they have stated in this forum previously: "In most cases related to banned region, players are allowed to receive the deposit back, at minimum." Based on what they've said, I think it's fair that I get my deposit, or what's left of my deposit back. My point of contention is that they are accusing me of something other than their restriction of playing from a banned region which is completely false. |
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I don't know what was your intention to playing even though you were very aware you are from restricted/banned region @shindj2. You even tried to hide your local IP by used VPN. And now you are asking them to return your deposit back, after "2 mistakes" you have been knew already even before you deposit.
Without the use of a VPN I wasn't allowed to create an account. I'm in a discord betting group and one of the guys had a tip that the sportsbook (stake.com) I usually use didn't have. And I wasn't aware that betcoin.ag was so strict on this. On Stake, they allow the use of VPN to play on their site. I only played for a little while on betcoin.ag, maybe one or two days, before I decided to withdraw. I did not have any malicious or deceitful intent when making the account. |
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Betcoin.ag suspended my account and stole my deposit. I used a VPN (located in the US) to make my first ever betcoin account and made an initial deposit of 0.11 btc. After playing a bit and losing 0.03 btc, I decided to withdraw because I thought it was risky to continue playing as I was located in the U.S. But soon after I initiated my withdrawal, they suspended my account and won't return my 0.08 btc that I was trying to withdraw. They accuse me of multi accounting when that account was the only account I made. And even if I was, which i wasn't, there was a user who was caught multi accounting that got his deposit back - https://bitcointalk.org/index.php?topic=5305187.0 Betcoin.ag please return my money, my username is shindj2. I didn't cheat or anything. I know playing from a banned region with the use of VPN is not allowed but you guys said on this forum page ( https://bitcointalk.org/index.php?topic=5284557.0): "In most cases related to banned region, players are allowed to receive the deposit back, at minimum." I placed a few wagers and lost some of my deposit. All I ask is that you return my remaining 0.08 btc. |
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