Hi there, I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all. We got this gentleman from Denmark named Poul who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing. What we did see however, was that he was playing on the same IP as another player (Michael), who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online. So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old Poul plays. After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man. I get a reply from the email I sent to Poul, but the email was not from Poul’s address, it was from Michael, the guy who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself as Michael in this email, but rather speaking of himself as Poul (even though it’s Michael’s address used. I ask for a phone verification when the person is starting to get very agitated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?). So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father. If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP. Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account. PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/
We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not your father's account. The you ranted
in another thread you made on the same forum that it was your father's account.Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer. Olle |
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Good afternoon, gentlemen, I want to report to BitStarz Casino who I deposited $ 25 with my Neteller account and obtained an average profit of $ 350 dollars due to bad luck, they asked me for documentation to verify with the wait of 3 days and then they deactivated the account telling me those rules tests http://prntscr.com/pbhwx8I've never used the bitstarz account and I haven't played this casino for a long time and then he comes to tell me that I am banned from using third-party Neteller account from my deposit, if I clearly send you the identity and proof of neteller name that matches Unfortunately Bitstarz casino became scam and you can't trust it Sad Good afternoon, gentlemen, I want to report to BitStarz Casino who I deposited $ 25 with my Neteller account and obtained an average profit of $ 350 dollars due to bad luck, they asked me for documentation to verify with the wait of 3 days and then they deactivated the account telling me those rules tests http://prntscr.com/pbhwx8I've never used the bitstarz account and I haven't played this casino for a long time and then he comes to tell me that I am banned from using third-party Neteller account from my deposit, if I clearly send you the identity and proof of neteller name that matches Unfortunately Bitstarz casino became scam and you can't trust it Sad Hi there, Even though this has nothing to do with Bitcoins, I'm happy to reply here. There's a bunch of conflicting information from you here. First you said your account was hacked. Then you now said you sold your account to another person, as per the live chat reply here: https://imgur.com/FxzorzxThen you say: https://imgur.com/riHc8twand then: https://imgur.com/h5eevkPYour documents uploaded doesn't match with the details on your account, your address didn't match, and you claiming you've sold this account to another person. Yet, we're the scammers? We've also mentioned that we're happy to pay your deposit back, but you didn't mention that part. |
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This is not quality reason to tag the site a scam, if there was little high winnings, you know that it's not so easy to get a high winnings and it comes down to good luck and good timing. Maybe you and your friends should start taking higher for higher winnings
Hi upgate, I'm also very happy to post the play history of the player (as long as he agrees as well) so we can discuss the result up in the open. Just because you don't win anything in 25 spins doesn't mean the casino is a scam  |
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Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?
Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).
Hi there, So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do. But I'm on the same line as you here. As you've said, confiscating the winnings is the right way to do here. He should get his original money and not confiscate it all. If he has questionable KYC docs, why did your company even accepted him as a player on your site? And yes I do agree with RHavar, having Curacao license? We all know that it is a substandard license. And you want to be very strict with your clients???  I hope this guy will get his money back, else, this gambling site will have greedy, cheating points from me. Hi there, Again, I'm not disagreeing with you here. I think that the confiscation of deposits is a bit questionable as well, but ultimately the decision is not up to me as you can imagine. I don't think we disagree here. As for the Curacao license. The reason for us having it is that the other licenses (MGA, UKGC, etc) are not very crypto friendly. If they were as progressive with crypto as Curacao, we'd go for that license. |
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@ Bitstarz scam If the identity of the depositor is important for you, then you need to check prior to letting him deposit and play. If you did not care while he deposited and won, it is also irrelevant when he withdraws! But as we all know, it is your scam tactic. And your scam tactic is profitable because most of your victims are too stupid to enforce the money owed!  Hi there, I don't know of any casino out there who's identifying all the players prior to play, but if you have an example of one that does that for the players I promise to take a look. The problem I see is that it takes time to verify an account, and I would rather see a more efficient way for verifying players prior to start playing that didn't require manual work from the payments and verification team. I believe Sweden has some form of online verification procedure which is sort of an electric signature called BankID. This would allow people to get KYC'd in like 20 seconds and it would be great to have something similar for all players. I think it's quite strong to be so generous with scam accusations considering your own trust rating, but you're of course entitled to your own opinion just as anyone else |
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Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?
Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).
Hi there, So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do. But I'm on the same line as you here. |
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It is classified as scam, and It's about to get more personal now if you trying to blackmail me or anything because I'll find your IP address thru the skype call we had and It'll get personal so let's keep it this way better because YOU clearly don't know who I am and what I'm capable of. I'm just here to warn people not to gamble on your scam website, you should never KYC anyone Using BTC/bitcoin as payment method whatsoever You kept my deposit of 1.4 BTC and the winnings and held it for 4 days just to tell me my deposits & winnings are confiscated, It's a poor reason and everyone here agrees.
Hi there, I'm not trying to Blackmail you by any means. I'm simply telling the story the way it happened. Now, threatening me personally I don't think is a very productive way to go forward. This, as I'm not the one making the decisions to take your money, neither am I getting some kind of share of it. So it's not like I'm benefitting from this whole thing. My job is to give the casino side of the story here, which I'm trying to do. |
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Hi there,
About your case here, we've addressed it in another thread, but I don't mind repeating it.
You used your mom's documents to play at BitStarz. I'm not sure how familiar many people are here with casino rules, but I have a feeling that many people here (casino player
or not) could see a problem with someone using their mom's passport to play casino online with her identity. Also lying about it, and then confessing on video that you did. It's also recorded, and if you want I'm happy to share the video here publicly to prove that this is indeed the truth.
When you accuse something of being a scam, I think it's a fair statement where someone hasn't done anything wrong and followed the rules, yet the casino (or company in question) is taking action against an account. Now, when you're using your mom's identity (which is not only illegal but a very lousy way to treat your own mom if I may say so), thus breaking the most fundamental of rules of a casino, I wouldn't call the casino a scam from being in line with the law.
I'm not sure what the rest of the forum thinks, and everyone here is of course entitled to their own opinion. But I don't think this would be classified as a scam.
Regards,
Olle
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Hi Acerkidd, It's a good question you're asking regarding the payout of games, because I think there's a lot of misunderstandings and misinformation on the topic. Games are different mathematically, but all of them have an edge for the casino, this varies depending on the game that you're playing, but all games in the casino favor the casino ultimately. This means that if you play an infinite number of game rounds, the house will win. However, that doesn't mean that the return of the slot is constant. So just because a game has a payout of 97% on average. It doesn't mean that you get 97 dollars back on every spin that you make, right? But in the theory of big numbers, that's how a casino always win, but that doesn't mean that individual players can't win in the short term. Now, to your question about 25 spins without win. I would say it's generally a rarity, but it really comes down to a couple of factors. The slot you're playing, and if you're lucky or not. Some games are high variance (volatility if you will) and can go many game rounds without you winning a single round, to then pay a big multiplier. I normally call these "all or nothing" kind of games. There are games that are more on the low volatility side, and they are more even in their payout. When it comes to any operator of a casino, we don't have any control over the payout of the games themselves. We don't create the games nor do we own them. They are "leased" if you will, from a third party game provider which on their end is responsible for creating, checking and monitoring the game rounds. They are also licensed on a separate license from the casinos to ensure that their games are fair and random (I mean, a game can't be completely random as it's an algorithm, but I doubt even Rainman would have a chance here). Starburst (popular game) at BitStarz is the same game as the one you play in other casinos as well, leased from the same company who made the game. I know in this forum, BitStarz gets a fair share of bad reviews, but in many other places, we get very good reviews. If you google any casino out there followed by the word "scam", I'm sure you'll find plenty, and it's up to you as a player who to believe and not to believe. When it comes to affiliate sites, you'll find reviews of some that like us, and some that don't. Same goes for all casinos too. Some are ranked high, some are ranked low, and when it comes to AskGamblers, we do receive our fair share of Complaints there too, which we have to defend fairly. I'm normally the person deailing with such complaints, and if you read through them, I'm sure you can see that AskGamblers are far from always on my side. I try to be as active here as I possibly can, and I'm sure there are plenty of people here that might have disagreements with us, but I'd really appreciate if you guys would dedicate this thread for any questions you might about BitStarz, but perhaps also about Casino Online in General. I've worked for plenty of different casinos and suppliers and I'd like to think that I've at least learned something over the years. So, if there's anything you guys always wanted to know (doesn't have to be BitStarz related), I'd be happy to give my very honest opinion about it. I'm sure you guys are rational people who'd like to get as much information as possible, and I'm happy to explain. Olle Edit: I think I found your profile at BitStarz based on your username here. If you want to discuss any details regarding your game history openly here, I'm happy to do so. But I wouldn't want to discuss it without getting your permission. This would of course not be anything in relation to your personal details, but simply game play. Let me know |
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Hi there, I know that in this forum (and many forums online) a lot of people wishes to side with the player, and I totally understand that initially, it may look like they're an underdog and we're the Goliath in these ordeals. However, I think it's very important not to judge a book by the cover, but rather look at all the evidence and then later make an educated decision. So even though you don't agree with me in the end, I can respect that, but all I ask is that you look at both sides of the story. As a Casino, we're not in the business of trying to find issues with every account and find reasons not to pay someone out when they win money. We recently (mid May) had a player winning 2.4 million, and we cashed out all the withdrawals he requested within 10 minutes. However, it's also important that we as a casino prevent promotion abuse and people who have little to none genuine intention to play fair, and do the best to try to create multiple accounts to get as much bonuses as possible (just to mention the example most relevant to this case). In your particular case, you have multiple accounts at BitStarz. Not just based on IP, but also based on the browser and device you play in. Besides IP detection, we can also see players using the same device and browser, and that's how we noticed you have multiple accounts. I understand that friends sometimes use each others phones to make a few spins, that can happen to everyone. However, it's interesting that if that's the case, these players have the same email structure as you as per the screenshots here: https://i.imgur.com/XU9TX1z.pnghttps://i.imgur.com/pf3oAgu.pngHence, there are 3 emails used for the creation of 3 different accounts, with the same email structure, used on the same IP, the same device and in the same browser as you. Furthermore, these are only the ones that have the same email structure, but there is about 15 other accounts used via the same device as you. In other words, the probability of this occurring randomly for me is quite slim. Opening multiple accounts to try to get as many bonuses as possible is against the rules in any casino in the world, and I think it's unfair to put the blame on us when you deliberately broke the rules that you as a seasoned player is very much aware of. Don't get me wrong, if I had a lot of money confiscated (even if I broke the rules somewhere), I'd fight for it too. I'm just a regular guy as well. But there's a right, and there's a wrong, and it's important that you also take responsibility for you breaking the rules. If you hadn't, you'd have all the funds cashed out just as multiple big winners have at BitStarz every month. Curacao, AG and other authorities have declined your request because of lacking in evidence that supports that you're free of guilt, but you weren't complaining when AG ruled in your favor https://www.askgamblers.com/casino-complaints/unfair-unusual-and-very-dissapointing for your previous complaint at BitStarz. Happy to discuss this with your lawyer, so just send me an email, I know you have mine, and I'll be completely transparent. Olle |
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Hi all,
I figured I'll give you our side of the story here.
Unfortunately, the OP makes it sound like we like to just confiscate money from people all willynilly, as he doesn't mention on what grounds
his money was confiscated.
This young gentleman used his 60 year old mom's identity to play casino online. We found it suspicious that a 60 year old woman from Northern Africa,
was using BTC and having the username "MaskOffFuckingMaskOff". However, we wanted to give the player the benefit of the doubt as she had
excellent English skills. So we figured we'd call up and make sure the identity was correct.
Upon calling the player, she spoke NO English what so ever, but luckily, her son (OP) was there to make a translation for us. We found it strange,
and asked the son if he was the one playing, which he said he wasn't, and said his 60 year old mom was an avid gambler. I'm not sure, but 60 year
old woman from Northern Africa using BTC, doesn't speak English and having English usernames (Rap lyrics to be more specific) is a bit strange.
Further into the verification call it was quite evident that he was the player, and he ultimately confessed to be using his 60 year old mom's identity
whilst playing (the whole call with video was also recorded).
After the call we spoke with our regulators, AskGamblers and our Antifraud team, who all were in agreement to close the player down and removing
funds due to severe breaches of the terms. I know it's easy to jump to quick conclusions and make fast judgements, but it's important to hear both
sides of the story. You guys may not agree with our decision in the end, and that's fine, opinions may differ.
However, we believe in laying all cards out there for you to see, and then you can make your own educated decision.
Wish you all a great day going forward,
BitStarz
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HE SCAMMED ME!
I have play 6 month everyday on this site pay in everyday 20-50 euro and withdraw was no problems, now he want documents i upload my documents and they say me you use vpn we must check all accounts i wait more than 2 days and i wait and wait i have 350 euro win and want to withdraw and they dont want to give me!
he says other account from me have upload the documents and that!
Support dont want to connect me to the manager!
He Say me only other accounts from me must upload documents, so i must wait of other accounts not correct!
I use VPN, in my land i can not play this games!
I have upload all Documents what you need and never was a problem now is a problem
when i become my money i change the feedback here but
MY ACCOUNT: silla11
i have all proofs clear history never problems
DONT TRUST
I have never pay in with creditcard or anything only bitcoin never scam or kidding the site and that you make sick seriously players not fair!!
When bitstarz want to solved this is ok but i dont understand this all month dont was a pronblem now is a problem!
Hi there, Might just be me, but asking you to verify your account by sending in documents isn't what I'd personally call a scam. Also, when it comes to your duplicate accounts you mention, those are not just linked by IP, but via browser, which means that those accounts have been used via the same browser, and those emails follow a similar patter in terms of name. Those facts combined resulted in us asking for documents. Just pointing out here too that nobody has taken any money from you, your full balance remains in your account, but there's a concern from our end when multiple accounts are being used via your browser where multiple bonuses are taken on these accounts. Without doing KYC here, that means you could open endless accounts to try to claim the lucrative bonuses which are intended one per person. I'm not saying that's what you're doing but I hope you can understand our concern as well from an neutral standpoint. Regards, Olle, BitStarz |
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All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.
Right, so here are the facts. You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address, and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware. Let's break it down for simplicity: Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041 Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592 Account 3 (Created March 4th): Successful Trustly deposit Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't have multiple accounts. I asked support to close both of those accounts with no reply from your support, and the second account had no successful deposits, I contacted your support on March 6th before creating a brand new account, I deny trying to use any card ending in 8592. As stated in your ToS: If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. Which i did on March 6th before creating a new account. So NOW suddenly you agree that you have 3 accounts? You're digging a hole here man, but happy you confessed. And you deny using a card ending in 8592? Well here it is, on your account, with your other card on display as well. https://ibb.co/muexnnWe're gonna rest our case here. |
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All deposits have been made through my card ending with 7041, and I don't know if my IP has been used by some third-party for shady activity which I have no idea what you are talking about, this is a public forum which I'd like to keep my information private.
Right, so here are the facts. You have 3 accounts that follow the same pattern of email (and both other accounts are linked via browser activity and IP). You know your own email address, and the email comes with a number at the end. Use your email and then go 101 instead of 100 at the end and there you have it. Try to google that. That's your third account if you weren't aware. Let's break it down for simplicity: Account 1 (Created March 10th): Multiple card transactions with the card ending in 7041 Account 2 (Created March 3rd): 3 failed attempts with the card ending in 7041 as well as third party foreign card ending in 8592 Account 3 (Created March 4th): Successful Trustly deposit Given that these accounts are created so closely together, they're all in your name, they have been used in your browser, share the same IP, it's quite clear to me that you are the owner of all the accounts, which breaches the most fundamental rule of any online casino, which states you can't have multiple accounts. |
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So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Hi there, So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some details which we can share without putting your identity in jeopardy. We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts which was created 8 days ago. Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy to share a link to that thread. I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right. I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion. Olle, BitStarz So first of all, I've only made 2 accounts on your website, second I'd never use somebody's card,you have many scam reports and bad reputation, I made a ticket March 6th regarding closure of my previous account on a TICKET, NONE of your supporters listen to me. Hi there, If you're willing to allow us to share your email address publicly, I'd be happy to share a full detailed report in regards to your email being suspected for fraud in this very forum, and show you the way it has been used at BitStarz. Kind Regards What does my email have to do with this forum? And how come when I talked to your support they said I was allowed to use my current bitstarz account? Let me withdraw my earnings and I will consider my thread solved, I made REALLY bad decision in choosing Bitstarz, Once I sended you all documents you needed and patiently waiting for my funds you decide to do this but when someone deposits and lose it's all good for you and your casino. So, by showing your email publicly, I can present that there's a third account that follows your email pattern, which is also an email that has been reported as being used for fraud in a thread here on Bitcointalk. Once more, you using multiple accounts which you have deposited on, and having a third account with transactions attempted with a third party credit card in someone else's name, I'm afraid doesn't look very good, and all of these actions breach multiple terms in the casino I'm afraid. This is about bitstarz and not how my email has been used in Bitcoin forum or other sites Once more, you using multiple accounts which you have deposited on, yes correct, i used ONE account for deposit and not multiple accounts, and I contacted support asking them if they could close this account because I made a spelling error in my name which don't match my national ID. Sure, but fact still remains that you have 3 accounts at BitStarz, not 2 (even though two are against the rules), and hence that's why I'd like to show that publicly to argue the case that you indeed have some shady activity on your accounts. It's word again word here, but with your permission, I'd like to display what's going on. |
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So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Hi there, So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some details which we can share without putting your identity in jeopardy. We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts which was created 8 days ago. Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy to share a link to that thread. I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right. I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion. Olle, BitStarz So first of all, I've only made 2 accounts on your website, second I'd never use somebody's card,you have many scam reports and bad reputation, I made a ticket March 6th regarding closure of my previous account on a TICKET, NONE of your supporters listen to me. Hi there, If you're willing to allow us to share your email address publicly, I'd be happy to share a full detailed report in regards to your email being suspected for fraud in this very forum, and show you the way it has been used at BitStarz. Kind Regards What does my email have to do with this forum? And how come when I talked to your support they said I was allowed to use my current bitstarz account? Let me withdraw my earnings and I will consider my thread solved, I made REALLY bad decision in choosing Bitstarz, Once I sended you all documents you needed and patiently waiting for my funds you decide to do this but when someone deposits and lose it's all good for you and your casino. So, by showing your email publicly, I can present that there's a third account that follows your email pattern, which is also an email that has been reported as being used for fraud in a thread here on Bitcointalk. Once more, you using multiple accounts which you have deposited on, and having a third account with transactions attempted with a third party credit card in someone else's name, I'm afraid doesn't look very good, and all of these actions breach multiple terms in the casino I'm afraid. Edit: Furthermore, on the account that you deny exists, with the attempted deposit of a third party card. There's a failed attempt with the card that you managed to deposit with on the other accounts. |
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So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Hi there, So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some details which we can share without putting your identity in jeopardy. We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts which was created 8 days ago. Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy to share a link to that thread. I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right. I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion. Olle, BitStarz So first of all, I've only made 2 accounts on your website, second I'd never use somebody's card,you have many scam reports and bad reputation, I made a ticket March 6th regarding closure of my previous account on a TICKET, NONE of your supporters listen to me. Hi there, If you're willing to allow us to share your email address publicly, I'd be happy to share a full detailed report in regards to your email being suspected for fraud in this very forum, and show you the way it has been used at BitStarz. Kind Regards |
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So after winning big amounts on Bitstarz and sending in all required documents they asked for they later decides to close my account because they claim I have multiple accounts on there site, one week earlier I asked for closure of my previous account because I input name wrong in my account and I am familliar with terms in casinos, butwith no response from there support, after winning big amount they decide to close my account for no reason. DONT DEPOSIT ON BITSTARZ!!
Hi there, So, it's not just one account you have extra, but at least two accounts extra, and we can link multiple other accounts to your account. It's hard sometimes for a casino to put all the fraudulent details out there of an account, because we still have to protect the identity of the player. However, here are some details which we can share without putting your identity in jeopardy. We have 3 accounts in your name. Emails follow the same pattern and on the account, it's your name. These 3 accounts has been opened in less than 10 days, so it's not the case of you forgetting you had an account with us and got a new one. You have deposits on one of the other accounts which was created 8 days ago. Further details here also include you trying to deposit using a foreign card in another persons name on your account, which also breaches another term in the casino, and that one of your email addresses is related to another fraud thread here on Bitcointalk. With the consent of the OP, I'd be happy to share a link to that thread. I understand that there's a bit of skepticism from a lot of people in the forum, because there's been quite a few scam accusations against us. With that being said. Pick any online casino out there and google the name followed by the word scam, and you'll see it's not just us. There's just two conclusions to be drawn here, either we're all a bunch of scammers, or not everything that is written online is true. I don't claim to be right every time, as we have indeed corrected ourselves when we've messed up in the past, and I think if you have messed up, you should make it right. I think there are two sides to every story here, and if we all are objective and coming with rational arguments both ways here, we can have a productive discussion. Olle, BitStarz |
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Greetings to all and BitStarz players, and forum members. I want to tell you my interesting unsuccessful story with BitStarz casino, which led to a loss of 2800 USD. At November 16, I made a full analysis of most top bitcoin casinos and concluded to work with BitStarz as it has a good reputation (I will not hide this fact). I have read their full Terms & Conditions before making a deposit. On most cases, I prefer privacy, So I was using proxy from my workplace. I noticed that in Terms & Conditions there is paragraph 3.1.2 (You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.) Referring to this paragraph I wrote to online chat with this question and was speaking with Russian support (Sasha), and calmed me down: "If you are using VPN or Proxy, you will need to upload documents (Passport + Bill + selfie with passport). If you will upload them, you can play from ANY IP. We will know that it is you. Not a duplicate account" Referring to paragraph 3.1.2 in their T&C, I asked him to tell me in which cases they could Deactivate my account, and he calmed me down again: "We will deactivate your account only if you will speculate with Multiaccount BONUSES.", As I understood in next dialog, all bonuses (which are automatically turned ON after registration) oblige you to bet them *40 times and you are under a HUGE risk to be banned (For example you are playing on your iPhone in the bus). During you movement to work, your IP can be changed 5 or 6 times, and if even ONE IP address intersect with other accounts they have 100% right to BAN your account with lost of all funds. SO, I concluded to minimize risk and refuse all bonuses before I made a deposit. The second thing I made before registration is the question to Sasha about deposit wagering. Due to paragraph 3.3.7 on Russian Terms&Conditions ( at the 16-th of November) it was clearly written "All deposits in BTC should be played *3 times before withdrawal". I asked online support to clarify this paraghraph. Dear Sasha and Chris (both Russian and International support) CLEARLY said to me, that before withdrawal I need to make bets at *3 of deposit size. As I understood from chat and fully guided by their Terms And Conditions I was using my local exchange service to deposit 1500$ to start. After few hours I see, that my balance was changed to 0.182 BTC So I can start playing. I made double check concerning Deactivation of all bonuses, which lead to greater risk to be banned. And started playing for Table game Hi-Lo Switch. As I'm a strong gambler for last few years, and legally there is no bet limits, I concluded to bet 1500$ with winning chance of 50-60%. As I feel lucky I won 1500$, so my balance was around 0.4 BTC. Referring to paragraph 3.1.2 I started to play with low risk to wage my deposit 3 times. So I made bets to make my bets turnover 0.18*3. After successfull bets on low risk games I have turnover of 0.55 BTC, so now I can start withdrawal process. As casino historically made to loose or win, I have full right to make withdrawal, to get my winnings (I made a very risky step at the beginning when bet 1500$ for 49/51 chance) And the scam begins.1) I noticed that I have 6 deposit confirmations already I requested withdrawal. 10 minutes after requested withdrawal, they emailed to me to start KYC. To send documents (PASSPORT + BILL). No problem, in 20 minutes all my documents were uploaded to this site. 2) 3 days later I started to write to all their channels (online chat, email, also I was trying to call them by phone). They asked me to upload selfie with passport in my hands. No problem, I ask my wife to do that and I uploded a selfie to their site. And it was APPROVED. 3) Next day I didn't received any pay-out, So I contacted AGAIN online support. It was Sasha again, he told me: "As you uploaded your documents, you will NOT face any IP restrictions, but now you need to wager you deposit 10 times, not 3 times. AND AFTER THIS YOU WILL NOT FACE ANY PROBLEMS WITH WITHDRAWAL. Be sure." What-a-f***k? I need to bet my deposit 10 times? But there is paragraph 3.1.2 on Russian T&C, that clearly stated about 3 times, not 10 times! And why you didn't tell me about this BEFORE? He said, that I was needed to follow English version of T&C (Remember chat with Sasha and Chris? They were CLEARLY telling me about *3 deposit bets). He said, that Russian Terms and Conditions are *not main*, it was translated not correctly. So guys, if you read Russian version of Terms And Conditions and follow them, they could ban you following to English T&C, and if you follow English T&C, they could ban you with a different Russian T&C. As I am not conflict person, after 2 days of become nervous, I realize that I need to bet 500$ for around 25 times. I was thinking that they FORCING me to make more risky bets. As I partially agree with them, it is happened historically that English is the main language, and I was my mistake that I read only my native language T&C but not English, Chineese, Hindu, Norwegian... It seems to be very profitable for them to use this strategy. To be honestly, Russian T&C are written *perfectly*, there no signs of any translation. They just COULDN'T SKIP a huge paragraph. I think they just added 10 times wager to English version and forgot to add this paragraph to russian version. So by any manner of means, I concluded to ACCEPT their NEW rules and make new turnover of 15 000 USD. Any man of sense will start betting with the highest change, to withdaw even SOMETHING. So I accepted this strategy and starting making bets. 25 times with 500 USD. At the end of a round I have a balance 2800 USD left. Now due to my calculations I have 1.2 BTC turnover for today + 0.55 BTC for the first day, and 0.05 BTC was wagered on other days. Luckily I have statistics on my account and I go to Bets History to re-calculate once again all my bets turnover, BEFORE I made a withdrawal. And I noticed that first few bets for 0.55 BTC are NOT visible any more (seems like they were removed from my history). So my bets turnover was not 1.805 but was aroud 1.455. I didn't understand what is happening I concluded to contact support AGAIN with new question. I written to online support and now I was speaking with mr.James. I was asking him many-many questions about my turnover. I asked him to give me numbers what is my correct BETS TURNOVER? GUESS WHAT MY TURNOVER WAS DUE TO HIS CALCULATIONS? ... 1.2 BTC! Not 1.8 BTC Ha-ha-ha... I repeated question, what the whole amount of bets, not TODAY? Because I made 1.2 BTC turnover only for last 30 minutes?! He said to me: "Yes, your total turnover is 1.2 BTC" I said: "But wait, If you see only 1.2 BTC in TOTAL, due to calculations on MY bets history, there are 1.455 BTC. So you are wrong. Re-calculate again please.." After 10 minutes he said to me, that I have 1.805 turnover. So firstly he was mistaken. But how he was mistaken If he has all bets history, calculations in front of him? I clearly asked him to CONFIRM, that I do not have any problems now with withdrawal, and he said: "Correct, now after you played 10 times of your deposit value, you can make a withdrawal" So now I was 100% sure: 1) After first withdrawal request I send them all documents they were asking, and I was clearly told that I will not face issues with IP restrictions. 2) Moreover, later they requested my selfie, I send to them my selfie which was approved. 3) They changed EN version of T&C, and now Russian T&C are changed too. 4) I deactivated all bonuses BEFORE depositing funds. 5) In all cases, I applied for support for an explanation and guide me what to do next. And I make all actions following their support instructions. And guess what? 5 minutes after I requested withdrawal to my wallet, I was banned and all funds were counterfeited. Huge investigation past for 5 minutes. I think they were ready to ban me already, they were just waiting for the moment. I contacted online support to explain why I was banned, maybe there were some mistake. They told me, that I logged in to my account from IP, which was already in their system by any other account. I was just banned because they were thinking that I making some king of fraud. To be more clear, my account was BLOCKED BY T&C: 1) 3.1.2: You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@bitstarz.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access. My comment to this paragraph: It was clearly told me by their support, that they were blocking accounts in rare situations, after huge investigation, when people trying to fool their BONUSES system, and if I process KYC + I have no bonuses, IP is not a problem any more for me. Guys, I swear to you that they gives me this information. (BitStarz, please, check Sasha chats history to prove my words). So I am sure that I do not qualify for paragraph. I decline indictment. Dear members, am I not right?2) 4.10.6: If a player's deposit fee is too low and is flagged by blockchain or similar site as “not enough fee to relay” BitStarz reserve the right to confiscate the winnings if BitStarz at their own discretion deem the transaction and behavior of the player to be fraudulent in nature. My comment to this paragraph: When exchange service sent transaction to their deposit wallet, after 10 conversations with Sasha, Chris, James and Mike I wasn't told any time about this paraghraph, moreover it wasn't exist few days ago. They added this paragraph recently, I'm sure. I do not know what comission was set by exchange service, but it WAS'T FLAGGED by blockchain as “not enough fee to relay”, moreover, it was accepted by bitcoin network with no problem. After 1 hour I have 6 confirmations on blockchain network and blockchain site. So there is no reasons to use this paragraph, because “not enough fee to relay” was not be shown anywhere! So I declined this indictment. Dear members, am I not right?Please, give me I would like to caution all users to play with this casino, because they could modify T&C in a way they want, they could block your account in any suspicious activity EVEN if you were told by their support team (both Russian or International), that everything will be OKAY. Thanks to all. My login: redblackbetEmail: redblackstone@pochta.comEmail proofs area: 1) First withdrawal Please confirm your cashout address BitStarz Casino < support@bitstarz.com> at 6 November 2017 22:01:17 Hi there friend, You have requested a cashout to 12hDRRUDjY9EYGiJgv3kFk8Y3L8HjUNVDF, which prior to today has never been used before. To protect your account, we ask you to confirm this address by clicking on the below button: bitstarz[.]io/accounts/confirm_cashout_address/1446210/c5b74017 2) #1 KYC #6FHE8: Withdrawal/Verification Chris Thu, 11/16/17 7:03 pm Hi, we would like to verify your account but we could not find all required documents attached to your account. Can you please upload the following documents to your account bitstarz.com/documents - copy of your passport - proof of address (utility bill posted to you last 6 months) Once we receive these documents we will proceed with the verification immediately, which should not take more than 12 hours. Best regards, Chris Support Hero 3) ---------------- T.H. Fri, 11/17/17 6:44 pm Good evening, I would like to know how is my verification process? Login: redblackstone@pochta.comThanks! Verification (for payment department) Chris Fri, 11/17/17 6:53 pm Hello, As mentioned in the chat, as soon as we have information for you, we will be in contact with you. Best regards, Chris Support Hero 4) ---------------- Re: Re: #F8HKT: Verification (for payment department) T.H. < redblackstone@pochta.com> 17 November 2017 18:59:21 I understood you Chris, I thought you have a large number of people working in Bitstarz company (in different departaments), so that errors of subordination can arise. Excuse me for spamming, I'm patiently waiting for verification and to work further. 5) ---------------- BitStarz Casino < support@bitstarz.com> 20 November 2017 09:37:38 Hi there friend, You have requested a cashout to 166fRzDykH38KyyyEUcwwYvEfpwwhq6qcr, which prior to today has never been used before. To protect your account, we ask you to confirm this address by clicking on the below button: bitstarz[.]io/accounts/confirm_cashout_address/1453797/1206c22c -------- After I made last withdrawal request (for already verified BTC address), I was banned without any email notification. It seems they attracting you with instant withdrawals, fast KYC verification, and quality and fast support. But in truth, this story takes a week of my nervous state, and finally it ends not in my favor, despite the fact that I followed all their advices, I was blocked, moreover they contradict themselves and changing T&C without any notification to customers. My claim to BitStarz Casino is 0.4 BTC to wallet 12hDRRUDjY9EYGiJgv3kFk8Y3L8HjUNVDF for disinformation from the side of support and changing the rules after I signed the previous one. I'm asking BitStarz Casino to check their chat logs between 16th November to 22th November and compare with reasons why I was banned. You will notice, that you contradict to yourself. Hi there, I think this was a support mistake as they made an IP check on your account and found multiple players using the same IP, without taking into consideration that a VPN could be used here. I will personally ask them to pay you out in full. Your account should be open in a few minutes and the money should be there soon so you can experience the fast BitStarz withdrawals. Kind Regards, Olle, BitStarz |
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Hi there,
I think a casino should admit when they make mistakes, and stand their ground and argue their case when they believe they're right.
In this case, I actually believe that the money was wrongfully taken from you, and it was a mistake from our side. We all mess up sometimes,
and even though you might not play at BitStarz again, we totally respect if that's your decision.
Before you leave the casino however, we're gonna pay you out in full.
Regards,
Olle, BitStarz
Just saw this one and made me smile. It's quite a rare sight to see casinos admitting that they are wrong in what they've done. I saw so many casinos who wrongfully took money from their customers and still stick to their facade that they are always right and didn't screw anybody. People will appreciate that you admitted it and that you are paying him before he leaves your website. Hopefully, this won't happen again. Hi there, Really appreciate it. In all fairness, I do think right should be right, and if we at BitStarz mess up, I'll be the first one to admit it and make it right. We again respect if the player does not choose to play here again after this mishap, but that doesn't mean that we can't pay him and make it as right as we can. Fair is fair. Olle |
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