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Look, if they were actually obligated by some regulator to ask for KYC then obviously your request would be invalid - if it was that easy for actual money launderers to get away from KYC (by sending a potentially doctored image of their verified Binance account), then it is as good as having no KYC at all.
But my gut tells me that they're not legit, especially since they've promised to customers before that there will be no KYC explicitly in their policy statement.
You're in a sticky situation. I do understand that you are cautious with your docs but it seems like that it'll either be a) you provide them and *potentially* get your funds back, b) you guarantee privacy/security and not provide anything or c) you somehow gain enough publicity to make them panic, but that is unlikely since it's essentially them admitting that they're not a regulated entity.
But my gut tells me that they're not legit, especially since they've promised to customers before that there will be no KYC explicitly in their policy statement.
You're in a sticky situation. I do understand that you are cautious with your docs but it seems like that it'll either be a) you provide them and *potentially* get your funds back, b) you guarantee privacy/security and not provide anything or c) you somehow gain enough publicity to make them panic, but that is unlikely since it's essentially them admitting that they're not a regulated entity.
After i made some "noise" on Bestchange & Bitcointalk i finally received a reply from them. Obviously they still didnt care that much about my issue cause "they had the right to do so" since it was in their website(the AML/KYC policy was at the end of the main page). Though, i still think that it wasn't very OK of them to do so cause they cared to reply only when they saw that i am posting bad reviews about them. The response i got after i told them multiple times that i won't send them documents unless they send some kind of proof of their address was "We will re-consult with the compliance team and check if there are any other possibilities for KYC.", so ok i still wasnt ok cause i knew every type of KYC would not be OK for my privacy and the security of my personal info but i was gonna wait for a reply cause i still thought the Owner would understand. So after i waited for another day and got this response:
"Compliance team responded as follows:
An alternative option for KYC verification is that the user can submit a selfie which he is holding a government-issued ID and a paper note.
On the note he should handwrite his wallet address, as submitted in fox, the current date and the words: "for fox.exchange"."
And this was my response to them and i attached a screen recording where it shows my Binance ETH address(the one i used to exchange my coins to) and i went to my profile and showed the Verified profile: https://i.imgur.com/HgZS2GR.png
After another day(without a reply from them) i sent 2-3 emails telling them that im still waiting and urging them to take some kind of action i finally got refunded.
I also wanna say that this (https://i.imgur.com/djFKn90.png) has been added recently and im 99% sure that before there was no AML/KYC mentioned in that box. This is still a good thing though, cause it removes the kinda doubt that people(me as well) had that they're hiding the AML/KYC to suspend transactions.
I still think that Bestchange should add the icon they use to let people know that the exchanger might ask for documents or something similar.
I have to thank Bestchange cause im pretty sure fox.exchange wouldn't have cared that much to reply to me without them taking action.
p.s. I would also like to know how does Bestchange know the location of an exchanger cause a few weeks ago it showed that fox.exchange is from Russia now it shows that its from the UK. I also found an archive(https://web.archive.org/web/20190401155132/https://www.bestchange.com/foxexchange-exchanger.html) that shows they're from NL, it seems that you just need a VPN when you use Bestchange and it changes your "location" completely.
