Hi,

The Websocket is not down at this time. If you are having any issues please contact customer support at support@okcoin.com.

Hi viajero,

I know we got this worked out for you already but in the future you can email support@okcoin.com(service@okcoin.com is for the Chinese site but if you email them they will forward it to the international team who can respond in English).

You can also contact us on reddit.com/r/okcoin as you did, or contact /u/zanetackett directly for help. Or message this account on here and we'll have someone get back to you.

We don't put our skype name on our site because for the time being there is an impostor with the name OKCoinSupport who is trying to phish accounts. The correct name is OKCoin Support. As soon as we get them removed we will post it back on the site.

I hope this helps,
OKCoin Support

This thread is for OKCoin related discussions, questions, and suggestions, as well as a place for us to post updates and communicate with our users.

Dear OKCoin Customers:

Recently, there has been widespread news coverage on the vulnerabilities of Bitcoin trading platforms. Thus, OKCoin has conducted a security investigation on our platform and any vulnerabilities have been patched. We have always placed priority on the safety and technological development of our platform as we continue to grow. It is precisely because of our extraordinary technical security that many of our customers have chosen us! Because OKCoin’s foundation is our system’s security we always strive to provide the highest degree possible. On top of our self-examinations we will be starting a “White Hat Promotion” and invite all of you to help us in our quest to find any security flaws on our platform. Starting immediately all security vulnerabilities found will receive a gift of 1-100 BTC as a "Thank You" after being verified by our team. Let us work together to increase the security of our platform and the Bitcoin community as a whole.

OKCoin, 2014-04-14

Link: https://www.okcoin.com/t-1008270.html[1] (chinese)