Instruct from btc-e website to credit USD wire bank:
SWIFT CODE: NAIMMNUBXXX
Account number: 2908002828
BENEFICIARY : Mayzus Financial Services Limited
National Investment Bank,Usnii str1
3rd khoroo,5th khoroolol,Sukhbaatar
dist Ulaanbaatar-14252, Mongolia
BENEFICIARY BANK NAME : NATIONAL INVESTMENT BANK OF MONGOLI
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Moneypolo reply my case:
Transactions on amounts below were already credited to BTC-E and no longer in our possession. Unfortunately, we can not return them from our side.
59 900 - 25/07/17
55 000 - 26/07/17 at 09:32
Please do not hesitate to contact us again if you require further information.
Thank you.
Kind regards,
MoneyPolo Customer Support Team
And reply:
Thank you for your e-mail and interest in our services.
Transfers are made to BTC-E account and it was their responsibility to transfer these funds to your account with them.
From our side, we can not return funds which are already placed to BTC-E. The only transaction we can return are transactions which were not credited to BTC-E.
Please do not hesitate to contact us again if you require further information.
Thank you.
Kind regards,
MoneyPolo Customer Support Team
I'm waiting & after wex (btc-e) recreate website. WEX (BTCE) reply:
Vladimir:
Dear Users!
Information on payment transfers appeared earlier than we reported. We apologize for the dry formal language of the statement, but we want to be consistent in delivering information.
Payment operations for deposit and withdrawal of fiat funds are supported not by the btc-e platform, but by a third-party payment company, which means that the funds were not received directly from you, but by placing them on deposit accounts of this third party company. Btc-e exchange was in fact only the place of the auction. In this regard, we ask you to contact the payment company directly for processing the return of your money transfers.
You can submit your request for return of a transfer without registration by clicking on the link
https://support.moneypolo.com/tickets/newWe hope that this company will comply with the rules of the legal field and will positively solve your question.
Sincerely, WEX support.
We see btce & moneypolo blame each other on returning the money to the customer.
My money is legal and I give all information about it but no one returns. Someone instructed me to denounce them to the authorities Czec & FBI.
Summary:
- 21 and 24-Jul I deposit USD BTC-E via wire bank Moneypolo follow instruct btc-e page deposit. 115k USD transfered done.
- 26-Jul BTCE died with FBI arrest.
- Ticket to Moneypolo and Moneypolo answer reject refund USD and answer because it's transfer to account of btce sucessfully before btce die & I have to request BTCE to credit money.
- BTCE recreate with WEX domain.
- I create a ticket with WEX to request credit USD.
- WEX request me ask to Moneypolo to refund USD.
- Request 2 tickets with Moneypolo but no answer from them.
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