There's no reason to be alarmed right now. You have got to be a little patient. Sometimes support can be a little slow. 48 without response is reasonable. If they have taken over a week minus any feedback then that when you would start to feel a little worried
suooity ignored me and not answear after i send them proof transection deposit with link
https://etherscan.io/address/0x9bcc91d65e19000d504f3e5e1a6de6e412e61689
https://imgur.com/a/jpNoQcU