Update to my complaint:

It took several days.  But overall, kudos to Genesis Mining. After my mistake buying a contract, and their mistake setting their pricing from order page to invoice page, I have been refunded both the overpayment amount and the mistake payment.

The delay did see the BTC/USD ratio drop from 619 to 577, so they kinda got a discount on my refund, but they did refund the .286 I sent in error.

Two cheers for GM!

[/quote]

Hi Jess,

your ticket has just been replied to.
As Marco stated before, sorry for delays that may occure, but we answer all tickets!

Best regards
Jan
[/quote]

Thanks for reply, Jan. I also saw that my ticket was acknowledged. Hopefully I can soon post that the issue was resolved.

As for ROI and declining payouts.. I also mine at scrypt.cc and the general complaint there is that if you bought and held your hashes you most likely have not received payouts equal to the decline in your hashes' book value, i.e. you bought hashes at 50 and they went down to 25 faster than you received 25 in payouts (obviously these are arbitrary numbers).  Also, payouts per hash there have dropped significantly. If you track the LTC/BTC ratio you will find it has SOME correlation with scrypt-mining payouts.

So arbitrarily saying that a 181-day ROI is bad is far too simplistic. First of all, no one knows if the current conditions will improve or decline. I can GUARANTEE the current conditions will not persist for 181 days (feel free to check me next January on my bold prognostication).

Secondly, good luck calculating ROI on your hardware purchase. I personally lost WAY more BTC from scam hardware vendor, but even vendors who deliver seem to miss their promised delivery dates by several difficulty-increase periods.

Thirdly, I don't know if anyone else is tracking the BTC difficulty forecast and hashrate at bitcoinwisdom.com like I am, but there are clearly BIG BIG players with over 20 Petahashes of SHA power just sitting out parts of every difficulty cycle, to game the profitability of mining vs. slowing difficulty rise.  Unless YOU, personally reading this, have 2 or 3 PETAHASHES of power at your fingertips, then realize that there are people making decisions on which you and I, the small fry, and our profits, depend.

I'm a little miffed at Genesis at the moment.  

I tried to buy a 2 Ghash contract with the promo code, and although the price changed at the order page, reflecting the discount, at the invoice the price went way up! (From 0.191 to 0.287!)

Thinking I would get rebated the difference, I sent 0.287 BTC from another site, stupidly not realizing that the .001 fee would be deducted, and so I only paid 0.286 on the invoice.

So I repeated the process, correctly, and again the price went up between order and invoice. But this time I sent the BTC correctly and I have one 2 Ghash contract.

BUT!  I overpaid 0.096 BTC for that one, and I haven't seen or heard a word about my missing 0.286 BTC.  The first order's status indicates "Declined" and that's it. I emailed and also opened a ticket with no response.

I feel I am owed 0.382 BTC! It would be nice if someone at least answered emails.