Hello guys. This is Cecilia from Canaan Official Online Shop.
Thank you for your continued attention and trust in Canaan Official Online Shop. After all night's investigation, we have confirmed that this OP (CANAANSCAMMER) is a double-sided scammer dealing with the Canaan Official Online Shop and actual customers.
The scammer first pretended to be our official team (@cocgao on the Telegram Platform) to get the customers' information and to let him believe he has been in contact with the actual official team. Then the scammer forged to be the customer who wanted a refund and contacted us to ask for a bitcoins transfer to his designated wallet.
The actual customer has reported this matter to us; we have reached real customers and are processing the refund to his original wallet.
We always insist on returning the payment in the same way and not accepting the designated account because such scams happen from time to time. We do this to ensure the safety of customers' funds; please understand.
There are numerous scammers and tricks in this industry; we must be vigilant and careful. However, at the same time, we will also learn from this and provide customers with better and safer services in the future.
Things are already apparent. The OP tried to steal bitcoins from our real customer, insisting on the "difficulty of verification," while he could not give any proof about his so-called "broken ledger" or "NAZI check."
Again. Canaan Online Shop has officially agreed to refund the original wallet, The process is under approval, and everything is going smoothly. When the original account receives a bitcoin refund, we will announce it under this thread.
As for the OP, we don't want to waste any more time arguing with him. The truth has come to light, and he's making himself nothing but a clown. He not only tried to embezzle other people's property but also seriously damaged our company's reputation. As a result, we have reported this case to the Legal Department and
reserve the right to pursue legal action.
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