So, a littlle added context here that I managed to gather from a quick lookup into Canaan, Inc. that might help us better understand the situation.
Apparently, they are quite an established company, had been around since 2013 with HQ in Beijing and spread their wings to the US in 2019, even decided to go
IPO on November of
the same year. They are even
SEC compliant, which hugely explains their rule of only accepting to refund to original wallet, perhaps as a requirement for AML, as well as confirming their reason that the refund process is quite difficult due to being divided into departments --not to mention regions as well-- so Coco's claim that the decision of refund is not on their hand and they're bound by the refund rule is somewhat believable. This company --according to
wikipedia-- housed more than 300 employees. Apparently, they are not a micro company or a home online shopping provider. It is quite logical that the decision of refund is handed by other people or even the higher paycheck.
Now, with these info in our hand...
[...] Why not mentioning that in TOS, that money can be refunded only to the address from where bitcoin is sent?
I think the decision to only accepting refund to be sent to the original address is due to this:
original: https://prnt.sc/d8Y2Td9AYO4hSince his BTC is reminded as risky by the KYC third party, so we cannot accept it and we agreed to refund it to the original BTC address. It really takes time to get approval in our system. He just warned us to refund immediately and refund to another new address...
Canaan is listed and monitored by SEC, I think they have to stay AML compliant, and the address was marked as a suspicious, which understandably discourage them to fulfill the request by OP.
For
Canaan Online Shop, if my assumption above is true, do you mind disclosing the result from the third party which flagged the transaction? It'll greatly help us to understand the situation if every fact is checked and verified.
While for OP,
CanaanScammers,
It is important to get everything straight and every corner covered, and especially became more important because as per your latest two screenshots it is revealed that you rather keep provoking them while they tried to be nice, whilst the previous impression you create from the screenshots --at least for me-- is that they suddenly went radio silent which angered you and made you throw tantrum. It IS a huge difference.
As for the "NAZI check", you keep refusing to explain what are these about, and I am somewhat beginning to thinking that you exaggerating this verification, making them looks like a huge and troublesome verification --which even after all those trouble, the Canaan still denies your request-- in order to build an opinion that Canaan made impossible request to prevent you from completing refund process, while maybe, just maybe, these "ten NAZI check" are not more than showing screenshot of purchase, TX ID, photo and govt ID to verify that the people asking for refund right now is the same person on their KYC database, and things like that, which quite understandable to be asked by an AML compliant company, or any other company which took huge amount of money and was asked for a refund in matter of hours. Please, please prove me wrong by listing those NAZI check here.
[...]
Video of my ledger being damaged ?
Is this some kind of new nazi check or just a joke ?
[...]
Why not? If 6,000 USD is huge to you --and I never said it is a small money for me-- and you've done the 10 impossible task of NAZI-hercules, what's so difficult and harmful about giving a video of you plugging in your ledger to show that it is not turning on if that'll help you gain your money back? You could even hide your ID by not turning the camera to your face --duh--, and even if you did, they already know your face from KYC, so I think that made little to no difference.
[...]
For me, this money is not small amount, and as i mention before, i did the mistake to order with shaking hands and realize my mistake soon after.
[...]
When you said you ordered with a shaking hand... you mean literally and not methaporically because it was a huge tranaction? Your hands are literally shaking that you accidentally pressed order, add 4 to the amount of goods ordered, as well as accidentally clicked verify, entered amount of fund sent on your ledger UI, and other processes from the start to the end? Jesus. You sure you don't want to have those hands checked? From 1 to 10, how close is it to a parkinson? A seizure? May I suggest you to refrain from operating heavy machinery whenever you're nervous? At least until you've consulted your tremor to a specialist.
And then your ledger broke and the company refused to refund to other address... tell me again, whose graveyard or which burial ground did you pissed on last night? You might want to return and burn some sages.
[...]
Now you blame me for my broken ledger saying to fix it ?
it would be more easy for me to request my refund to wallet i have instant access to because i wanted my refund faster of course. [...]
I suggested you to troubleshoot it, see if you can fix it, the proof so far shows that it'll be easier to try fixing it instead of requesting your refund to be procesed to other address. But now,
exampens's suggestion could be an alternative. Giving an extra proof and doing the 11th impossible nazi-hercules task by recording your ledger to show that it is broken would probably do you a favor. You hadn't throw the ledger out of your window during your tantrum last night, had you?
Why would i give those scammers even 10 seconds more, consider i can request my refund legally to different wallet? [...]
Well uhh... technically, if they are AML compliant and your wallet is marked for suspicious activities --and your explanation around it certainly didn't help, if I may add-- it would be illegal to reroute your money to a different wallet. Pretty much beat the purpose of anti money laundering.
While we're at it and I am very certain you've think that I am a huge pain in the ass, I'd like to upgrade my status into an exploding hemorrhoid. A little fact checks:
[...]
Long story short.
I order 4 x Avalon Miner A1246-93T 3420W from their website paying exactly 0.32390139btc.
After some hours i did some researched here and there and i found that i did terrible mistake by trusting them with my money..
[...]
I had few red flags before i order and i did it with shaking hands. After little bit of time, i realized my mistake and before contacting Canaan i tried everything to run my Ledge without success... Tell me what else i can do ? And how come you blaming me for asking for my own money? What's my fault here? That i am not hardware specialist to fix my ledger or not keeping my seed? Jeez..
So did you do the research before or after the order being placed? And were you wanting to cancel the order because of the red flags you found before-slash-after the order or was it because your hand is very shaky that you made a wrong purchase?
Edit: oops... it looks like the problem solved itself while I'm busy gathering data and typing my narrative. Glad that we meet the end of it.
