Hey
If they said you have multi-accounts then you need to make sure that you ever made any accounts in the history as well, sometimes people make it due to some promotional offers and forget it after a while, thus you might have to ask them to send the links to your accounts that they might think. Are you using something like a VPN? Because it might be problematic as well, you might have to look into that further and read terms and conditions but when they clearly stated that ' it's due to multi-accounts ' then I guess you just need to ask them for proof because it's not a joke 800$ honestly, message them here, give them a review as well.

This issues of locking up of accounts or funds is becoming so worrisome and you almost have a similar case with the other guy at duelbets. It seem you people are getting something wrong with this platforms maybe you don't go through the terms & condition of using the platforms so as to not go against the rules.
Too is not first passing through the KYC process which is the first thing which you have to do immediately after you signed up before using the Platform as to not get your account flagged as you start playing and winning money.

If they have already investigated and determined you are a person with multiple accounts then there is nothing left to investigate further, so further correspondence would be a waste of time. They are a huge operation and having to pay out a few thousand dollars is very little in the grand scheme of things to them. It's not impossible that what you're saying is true, but you have basically a brand new account here with little reputation to back up your claim and it's astounding when people jump in to smear a casino that has usually responded to complaints in a reputable manner and in the most public way possible (barring privacy limitations). Unfortunately screenshots are not evidence because they can be edited to show anything you like with a couple clicks. At best, you should consider yourself lucky if your initial deposit is refunded and move on to a different casino.

Hard to believe because its a reputable bookie that them going berserk with just $3600. Hope to see OP updates us with the screenshots of the chat discussion. Otherwise he is hiding something because they wouldn't just disable account without serious offense done. They have been around for so long and Sportsbet have encountered lots of users doing sorts of questionable actions.

It's weekend, most of customer services are slow when weekend, some services even not serve and only available on working days. You need to wait until Monday and we will see they obviously will replay your ticket.

Based on the picture, you're from Vietnam and didn't listed on restricted countries, so you're not breaking a basic terms.

Honestly speaking of my experience with Sportsbet.io I don't have any problem with them and they're a high reputation as the top sportsbookie, it's high unlikely they will scam you only for $3K.

Base on his post above, He already contact support since he already done KYC as per the support instructions until this happened to his account. He is just trying post here for arwareness and to speed up the process of his concern. I really doubt this user claim because sportsbet support usually reply very quickly in both email and live support. I really hope for the success of claims of this user if he is telling the truth here but sportsbet will not accuse him without basis.

It's not always the way it goes for any sportsbook and casino, having multiple accounts is a always huge violation of their terms of services which is heavily frowned upon for several reasons, and more often than not users are always guilty the ones but playing the victim card. To say the least $3,600 is a small amount that Sportsbet wouldn't be able to payout if they've not suspected any foul play, I'm very sure this! but sometimes (less than 10% of most cases) the bookies too do get things especially when the main way of connecting accounts is via IP addresses, however Sportsbet have said it several times that they have other methods which they can't mention for security reasons which they use to connect these account.

PS: I'm not supporting Sportsbet here, but you might need to provide valid proofs enough for users here to be convinced that you're not guilty of the accusation, You can send them a private message here, I'm very sure Steve would be willing to help you look into it https://bitcointalk.org/index.php?action=profile;u=832366 but the response might be a bit slower since it's a weekend and being a festive period.

You have your reason and they have their reason as well.

By your statement alone, it's hard to conclude who made a mistake here because we cannot access and see the evidence.
Personally, I found sportsbet.io as great gambling site, been using it for years already with no problem, and take note my account has no KYC.

Let's here what sportsbet would say about this allegation, maybe try to make a scam accusation.

If he didn't use a VPN, then he should be paid.

Let us know when you get paid. Not sure if Steve works the weekend but by Monday you should get paid.

By any chance, Do you use VPN when you are browsing the casino? I doubt that the reason was his ID is compromised. Even if the problem is not related to multi account, they will still ask for KYC for verification because this is the standard procedure for processing red flag to a user account.

I will wait for sportsbet official reply here because OP win 3600$ out of 80$ is very rare and there is a chance that he abused a certain bonus to get it using VPN to create multiple account and use this thread to get support for his issue.

I'll shoot Steve a PM now. He's pretty reasonable and as long as you didn't use a VPN, you should be fine.

I won't ask if you indeed multi-accounted, but looking at one side of it, maybe your id was compromised and was actually used by another to do their KYC? Maybe try coordinating with them on what exactly was the issue to be flagged for "multi-accounting" since if the case was as you said, then you didn't really multi-account. Coordinate and talk is your best answer here, it might take weeks to months though so good luck to you OP!

^ Have you tried to contact them? or their ANN thread?
https://bitcointalk.org/index.php?topic=1458034.0
I noticed this recently this sports casino has many minor complaints, what happen to them?
You can also the ToS as well, which probably violate the terms.