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Regarding transfer 456164555876959247 and ticket ticket 95040
Hello javirosique, the funds have been refunded 3 days ago. Please check again and let us know if everything is fine. Best regards, Sebastian Team Bitpanda
Yes the funds arrived. Also i received a 5 euros voucher of free credit in compensation , so thanks for that. |
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Hi guys,
Hope you can help. I use Bitpanda quite a lot. Today I started an order and I kept putting in wrong number and then ran to the bathroom. When I got back there was 1 minute left on the timer. I paid successfully with my credit card and money has left my bank...however I got an email to say the order was cancelled. I think it cancelled as my payment was made. So now I have no litecoin (what I ordered) and I am missing my money?
Hoping you can help.
Thanks
Hello Murrc2, can you please let us know the ticket if of the email ticket you sent to support@bitpanda.com? Best regards, Sebastian Team Bitpanda
Hello TwinWinNerD,
Sorry to bother you again but my transaction status is now canceled. I haven’t received my lost BTC back either. I’ve also tried looking up the transaction on other blockexplorers and no evidence there.
If you could let me know if this is also normal or not or know of a solution, I would really appreciate it.
Thanks,
C
If the transactions were dropped from memory pool and thus un-confirmable. We will send the BTC out again with a much higher fee of course. There should be a solution tomorrow. Sorry for the hassle, the Bitcoin network is sometimes a fickle bit**. Regards Regarding transfer 456164555876959247 and ticket ticket 95040 I have just seen that instead of refunding the pending payment you have taken the money from my bank account and now it appears as a charge on my balance. As this is taking a lot of time please consider making a faster refund or paying me in bitcoins as im a trusted and verified customer, ill be happy with any option you choose but please give me some information. I keep waiting your feedback Regards. Hello Javirosique, we can not take money from your bank account without your consent. If we receive money from you then you initiated the payment. Everythin is already sat up for being refunded. Best regards, Sebastian Team Bitpanda Please take a closer look at the issue. I made the payment by card 9 days ago. The payment its not credited neither refunded. i only get vague responses from you, or not response at all. I have contacted trough Facebook, bitcointalk, ticket, email, phone number.... and still have no idea about when am I going to get reimbursed. Not even getting a serious reply. I also submitted bank statements to your agent over Facebook, that is the only channel you seem to reply, but no response after getting my docs Its tiring and frustrating to deal with you. I keep waiting your feedback, regards. |
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Hello TwinWinNerD,
Sorry to bother you again but my transaction status is now canceled. I haven’t received my lost BTC back either. I’ve also tried looking up the transaction on other blockexplorers and no evidence there.
If you could let me know if this is also normal or not or know of a solution, I would really appreciate it.
Thanks,
C
If the transactions were dropped from memory pool and thus un-confirmable. We will send the BTC out again with a much higher fee of course. There should be a solution tomorrow. Sorry for the hassle, the Bitcoin network is sometimes a fickle bit**. Regards Regarding transfer 456164555876959247 and ticket ticket 95040 I have just seen that instead of refunding the pending payment you have taken the money from my bank account and now it appears as a charge on my balance. As this is taking a lot of time please consider making a faster refund or paying me in bitcoins as im a trusted and verified customer, ill be happy with any option you choose but please give me some information. I keep waiting your feedback Regards. |
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my account is working now, cant tell if the card is working because i have not even tried, but withdrawals are working.
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Is It not working yet?
No, its not working, worst service ever, very disappointing |
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final wirex credit card work or not/?
is ok or have problems?
its not working, ill report here when my issue its fixed |
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My funds vanished from the account. The support is so slow.
That website is useless now, i sent funds some days ago and the only thing i do is waste my time trying to get them back. Nothing is working, no withdrawals no card, nothing.
Just time and money wasting.
They must take the website down and come back when its working. I dont get the point of having a webpage online that just creates problems to customers
what's your registered e-mail? I sent you a PM |
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My funds vanished from the account. The support is so slow.
That website is useless now, i sent funds some days ago and the only thing i do is waste my time trying to get them back. Nothing is working, no withdrawals no card, nothing.
Just time and money wasting.
They must take the website down and come back when its working. I dont get the point of having a webpage online that just creates problems to customers
I am also experiencing the same issues, I believe they were trying to improve somethings and they screwed up and now we are the ones who are paying and they are just ignoring their clients. I'd be happy if they just gave me my coins back, but thats not happening. Maybe they think we are rich and we can afford having our money stucked there. But thats not the case and they are screwing me. There is no benefit investing in bitcoins with people like that. |
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My funds vanished from the account. The support is so slow.
That website is useless now, i sent funds some days ago and the only thing i do is waste my time trying to get them back. Nothing is working, no withdrawals no card, nothing.
Just time and money wasting.
They must take the website down and come back when its working. I dont get the point of having a webpage online that just creates problems to customers
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I am also having issues with Wirex, I added $30 and when I try to load my card it tells me I have insufficient funds and when I try to transfer the btc I also get an error that the transaction failed, what's happening with all these cards?
Hello and good day. This issue is been attended by our development team and will be solved as soon as possible. Not everybody is being affected by this, and usually if you just log out and re-login it will work again. Sorry for the inconvenience  It's been 3 days and I am still receiving the same error messages and it's obvious I have logged out and logged back in numerous times and I still get the same error messages and I also sent a support ticket on the 26 and no response even now. I'm getting the same error and no response, its so frustrating. |
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A mi de momento el servicio me esta dando problemas. tengo una operacion atascada en el cajero que no se puede sacar el dinero de Halcash por problemas tecnicos desde hace tres dias.
Desde Bit2me no me dan ninguna respuesta concreta y yo aqui esperando con el dinero atascado en el cajero sin poder hacer nada.
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