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Hello
I can't influence on the outcome of mediators.
I would just duplicate member "coolcoinz" post.
Metaspins casino clearly is doing shady business by asking a player accused of multi accounting to do KYC procedure, and once he was able to do that, accusing him of multi accounting.
It's very easy to change the IP in the database and then provide a screenshot of the login. Metaspins casino could fabricate a fake login attempt within minutes, as well as change players password, login time and everything else, so asking for a screenshot the DB, or a log file, would make no sense.
I'm warning everyone who reads this thread that there's a high chance Metaspins casino block Your account (multi account reason) , manipulate with evidence and NOT pay out Your winnings.
I would recommend stay away from Metaspins casino.
Thank You.
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That is why it's so important that people before registering for an online casino to check if they are allowed to play on their platforms
Yes, of course it is a trap, player has to check this, but this relates to SCAM casinos ONLY. HONEST casinos NOT allow to access casino website from a restricted country. It may look different, but most of times it looks like this  |
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Metaspins.com representative I found that Metaspins.com has almost 50% traffic from United States and 10% traffic from Netherlands using Similarweb google chrome extension. Please see link below /rJ5nT2ryKgYxypbE7] Metaspins.com Terms and Conditions 3.2 paragraph - Players from United States, Netherlands are prohibited from playing real money wagering games at Metaspins.  This means that You take deposits, give bonuses to United States and Netherlands players and then NOT withdraw their money , telling them they play from restricted jurisdiction?? We all know this is well-known and very popular type of SCAM. Your SCAM department is developing new shady schemes to SCAM people ? Could You please explain this. |
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Dear Metaspins.com representative
I started a compaint on FOUR websites - casino guru , casinomeister , latestcasinobonuses , lcb and Scam Accusations thread in bitcointalk.
On casino guru , latestcasinobonuses and casinomeister complaint is NOT resolved yet, and You (Metaspins) did not answer ANYTHING on any of these websites.
I don't know if You are in "one team" or have a deal/bribery with lcb website or provided fake logs/screenshots, this doesn't matter.
I see that community wants to see evidence from You (Metaspins), not just Your excuses - "internal operational processes" , "internal procedures and findings".
Community need something EXTERNAL , not internal. Please reveal Your Sherlock Holmes "FINDINGS".
How many "other accounts" were registered from my computer and my IP address?
Did these accounts have same cryptocurrency wallets?
Did all "my other accounts" also submit KYC / same documents?
Did all "my other accounts" also have deposits, if yes then how big?
Did "my other accounts" also win money in Metaspins casino?
Did any of the accounts managed to withdraw anything?
Did these account played same casino games?
None of these question were answered here in this thread.
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Dear Metaspins.com representative I started a compaint on FOUR websites - casino guru , casinomeister , latestcasinobonuses , lcb and Scam Accusations thread in bitcointalk. On casino guru , latestcasinobonuses and casinomeister complaint is NOT resolved yet, and You (Metaspins) did not answer ANYTHING on any of these websites. I don't know if You are in "one team" or have a deal/bribery with lcb website or provided fake logs/screenshots, this doesn't matter. I see that community wants to see evidence from You (Metaspins), not just Your excuses - "internal operational processes" , "internal procedures and findings". Community need something EXTERNAL , not internal. Please reveal Your Sherlock Holmes "FINDINGS". How many "other accounts" were registered from my computer and my IP address? Did these accounts have same cryptocurrency wallets? Did all "my other accounts" also submit KYC / same documents? Did all "my other accounts" also have deposits, if yes then how big? Did "my other accounts" also win money in Metaspins casino? Did any of the accounts managed to withdraw anything? Did these account played same casino games? None of these question were answered.
Metaspins.com representative I found that Metaspins.com has almost 50% traffic from United States and 10% traffic from Netherlands using Similarweb google chrome extension. Please see link below  Metaspins.com Terms and Conditions 3.2 paragraph - Players from United States, Netherlands are prohibited from playing real money wagering games at Metaspins. This means that You take deposits, give bonuses to United States and Netherlands players and then NOT withdraw their money , telling them they play from restricted jurisdiction?? We all know this is well-known and very popular type of SCAM. Your SCAM department is developing new shady schemes to SCAM people ? Could You please explain this. [moderator's note: consecutive posts merged] |
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Looks like Metaspins Casino will follow SCAM path until the end and not change their decision.
On lcb website I received a reply from Moderator
"Casino Rep sent us the evidence, we reviewed everything and came to the conclusion that you opened multiple accounts from the same computer and the same IP address."
My IP address is unique, and is issued from my internet service provider only to router that is located in my flat. Computer is password protected and other people simply can not access it.
Metaspins.com casino You guys are awesome at providing fake logs.
You hired good photoshop specialist.
Waiting for FAKE evidence in this thread.
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After explaining your situation to the team then did they reply tp you or that's the last thing they reply. If that's really the case then I think they want to scam people in a way that it won't be called a scam since they can show everyone that you violated some of their rules liie having multiple accounts and such. Anyway, is your country not one of the countries that are not eligible to gamble in their platform?. There are casinos like that where some countries are blocked in their platform to gamble for some reason.
In fact, if you look at TaC metaspins.com then you can see that there is a very small list of limited territories that include countries such as Afghanistan, Cuba, Curacao, Cyprus, Iran, Iraq, Isle of Man, Italy, Malta, Netherlands and its territories, North Korea, Belarus, Spain, Sudan, Syria, United Kingdom and its territories, United States. My home country is Latvia. It is not in their list. You can see the last reply of Metaspins representative, it is just a copy paste message, it does not provide any evidence, just modern words like "Metaspins customer experience during their gaming journey with us is a number one priority" , "internal procedures" these are abstract phrases, that do not prove anything. If Metaspins casino is 100% sure in what they are posting , they can prove it. If they can not prove, then I would say Metaspins casino number one priority is NOT pay any winnings, or at least large winnings. |
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Bitcointalk members please be aware of Metaspins crypto SCAM casino !!!
7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC). After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. I put withdrawal request again and after 10 minutes I received email quote "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account. If I breached one of these I would never receive welcome bonus. This means Metaspins casino is SCAM company and not paying winnings to players. My Metaspins Casino username is BubblyHorseaffa I attach screenshot of my withdrawal request and emails I received from Metaspins Casino. /5BPTMk56sqpA4xhcA] /pYkj2UtiXLvjFDyM9] /cUenh5jKPtNPhWMA9] This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings. Hi BubblyHorseaffa, Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players. In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives. However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior. As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures. Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed. If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection. The decision is final and there will be no further communication regarding this case. We appreciate your time and understanding regarding this matter. Cheers, Metaspins Customer Experience Team Dear Metaspins Customer Experience Team I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC. I registered only one account in Metaspins casino. I did not use VPN, my computer was connected to local internet service provider SIA BITE. "As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures." I am 100% sure that I have registered only one account at Metaspins casino. Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse. Please explain what accounts were disabled? Thank you |
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What happened::This is my first experience with crypto casino. I live in Riga, Latvia. 7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time. After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully. I put withdrawal request again and after 10 minutes I received email quote "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE. I attach screenshot of my withdrawal request and emails I received from Metaspins Casino. Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3492151Reference Link: https://bitcointalk.org/index.php?topic=5416178Amount Scammed: 0.43 BTC/$9500.00 Payment Method: Bitcoins Proof of Payment:https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2tScreenshots: /5BPTMk56sqpA4xhcA]/pYkj2UtiXLvjFDyM9]/cUenh5jKPtNPhWMA9]Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved. Hi BubblyHorseaffa, Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players. In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives. However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior. As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures. Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed. If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection. The decision is final and there will be no further communication regarding this case. We appreciate your time and understanding regarding this matter. Cheers, Metaspins Customer Experience Team Dear Metaspins Customer Experience Team I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC. I registered only one account in Metaspins casino. I did not use VPN, my computer was connected to local internet service provider SIA BITE. "As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures." I am 100% sure that I have registered only one account at Metaspins casino. Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse. Thank you |
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My honest experience with Metaspins.com casino  7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC). After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. I put withdrawal request again and after 10 minutes I received email quote "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account. If I breached one of these I would never receive welcome bonus. This means Metaspins casino is SCAM company and not paying winnings to players.My Metaspins Casino username is BubblyHorseaffa I attach screenshot of my withdrawal request and emails I received from Metaspins Casino please follow links below: /5BPTMk56sqpA4xhcA]/pYkj2UtiXLvjFDyM9]/cUenh5jKPtNPhWMA9] Hi BubblyHorseaffa, Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players. In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives. However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior. As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures. Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed. If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection. The decision is final and there will be no further communication regarding this case. We appreciate your time and understanding regarding this matter. Cheers, Metaspins Customer Experience Team Dear Metaspins casino representative Please follow the link and provide evidence in Scam Accusations thread I created - https://bitcointalk.org/index.php?topic=5444025.0 |
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yahoo62278
I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.
I registered only one account in Metaspins casino.
I did not use VPN, my computer was connected to local internet service provider SIA BITE.
yahoo62278, maybe I could not explain correctly , because english is not my native language.
I just compare Metaspins casino with my local online casino based in Latvia.
In my local Latvia casino a player must provide KYC document at the moment of registration AND player is unable to make a deposit into casino until casino management confirm Your document. This means HONEST casino do NOT want to even take deposit from a player from one household, IP address and one computer device.
This situation could not happen in honest casino.
I think now You can understand me.
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Now that you have already created a separate thread in the scam accusation board, you can now luck this thread so that all discussions and comments can be made on the reputation board thread you created. But next time all you need do is to move the threads to the scam accusation board that way you save yourself the stress of making a new thread. Sorry, I did not know that it is possible to MOVE thread. Next time I will know that. Thank you  |
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In fact, if you look at TaC metaspins.com then you can see that there is a very small list of limited territories that include countries such as Afghanistan, Cuba, Curacao, Cyprus, Iran, Iraq, Isle of Man, Italy, Malta, Netherlands and its territories, North Korea, Belarus, Spain, Sudan, Syria, United Kingdom and its territories, United States. But if they refer to a violation of the rules of one account- one IP, then it is possible that the player logged into the account, for example, using another provider and, for example, from a mobile phone, and if the player has a dynamic IP, what to do in this case, of course, they may identify the device itself by mac address.
We either don't know all the facts here or the casino is at fault. At least that's my understanding of the case. Even if player had another account, he had a decent deposit of 420 USD and a big win of 9000 USD. OP won at slots which means it had nothing to do with a different IP address or another account, even if he is guilty of that. They could ban his account and return the deposit, but they chose to be greedy and steal everything. Also it looks really shitty because they did nothing until he won. Then they contacted him about KYC and then came up with the idea to steal his deposit. If he was changing IPs then it should have been obvious from the start. Why ask him for KYC then? From what I can see here they were hoping he wouldn't give them his ID but since he did everything right with KYC they came up with a fraud charge. If OP was making multiple accounts and claiming bonuses that he tried to withdraw and disappear, they would have the right to do what they did, but it doesn't seem like the bonus, or another account had anything to do with his win in slots. Metaspins should provide a solid proof against OP and explain why his deposit wasn't returned. Another IP or another account with the same IP doesn't justify stealing a deposit. pixie85 100% percent agree with You. You are 100% percent true - Metaspins casino management did nothing on registration step, credited account with a bonus, did not request anything in the process. Casino management decided to close account and confiscate balance in about 10 minutes after KYC was successfully completed. pixie85 do You think 10 minutes would be enough for Fraud team to complete investigation ?  This is Metaspins final decision. |
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It seems that Metaspins has some explanation to do with this. Are you sure that you are the only one who have created an account using the IP address they have detected? Are you using a VPN or something that change your IP address because you haven't mentioned it on your accusation. Receiving a welcoming bonus doesn't mean that you pass from their security checking, Most of the time casino only block gamblers during their withdrawal process. You should make your own thread on Scam Accusation Board so that your case can see by other members and has a proper format for it to be a valid scam accusation against them. You don't need to make multiple post about your case, Only a scam accusation on that board is enough to be noticed. Are you sure that you are the only one who have created an account using the IP address they have detected? Yes I am sure , because I played from my home using local internet service provider SIA BITE. I never used VPN or share my personal computer to other people. abel1337 thank you for Your advice, I made a thread on Scam Accusation board in proper format. https://bitcointalk.org/index.php?topic=5444025.0 |
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What happened::This is my first experience with crypto casino. I live in Riga, Latvia. 7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time. After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully. I put withdrawal request again and after 10 minutes I received email quote "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE. I attach screenshot of my withdrawal request and emails I received from Metaspins Casino. Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3492151Reference Link: https://bitcointalk.org/index.php?topic=5416178Amount Scammed: 0.43 BTC/$9500.00 Payment Method: Bitcoins Proof of Payment:https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2tScreenshots:    Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved.
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....This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account.
I've never seen someone disallowed for a welcome bonus based solely on that. Yes they check IP addresses but they usually use that to block users from banned countries. Most of these casinos only check thoroughly if you withdraw after a huge winning or an "irregular" gambling pattern. That is based on the most cases I've read regarding accusation of multi-accounts. Hi Yogee I understand Your message. I will try to explain my point of view (as a player) step by step 1 step - I register account and make deposit to Metaspins crypto casino 2 step - Casino credited my account with welcome bonus 3 step - I won, completed wagering requirements and made withdraw request 4 step - Metaspins casino close my account "due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed." Yogee don't You think if Metaspins casino was honest casino they would close my account on 1 step (first step) ?? It is very logical , don't allow users to create multiple accounts at the moment of registration. However Metaspins ALLOWED to register and deposit AND they do CREDIT welcome bonus and they close Your account at last step. Metaspins casino confiscate Your money (cryptocurrency) , due to breach of Metaspins terms and conditions. It is very logical for a SCAM casino to do like that, they just keep all deposit and do not withdraw any winnings. Please let me know Your opinion on that |
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So they're accusing you for multiple accounts usage, well I think they need to give a proof if you're really use multiple accounts. But are you not using VPN? if you've use it to access the casino, there's a chance someone use the same VPN apps you used and same countries you're choose.
I have not used any VPN. I played at home using my local internet connection. My country is Latvia and city Riga. Helena could You check if links are working? I uploaded images to google |
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Bitcointalk members please be aware of Metaspins crypto SCAM casino !!!
7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC). After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. I put withdrawal request again and after 10 minutes I received email quote "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account. If I breached one of these I would never receive welcome bonus. This means Metaspins casino is SCAM company and not paying winnings to players. My Metaspins Casino username is BubblyHorseaffa I attach screenshot of my withdrawal request and emails I received from Metaspins Casino. This topic is made to WARN people - don't make any deposit to Metaspins.com. Metaspins casino don't withdraw any winnings.
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My honest experience with Metaspins.com casino 7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC). After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. I put withdrawal request again and after 10 minutes I received email quote "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account. If I breached one of these I would never receive welcome bonus. This means Metaspins casino is SCAM company and not paying winnings to players.My Metaspins Casino username is BubblyHorseaffa I attach screenshot of my withdrawal request and emails I received from Metaspins Casino please follow links below:
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