✅Metaspins.com SCAM✅ Site Dont put your BTC There!! NOT pay 9500 USD winnings

[BubblyHorseaffa]

What happened::
This is my first experience with crypto casino. I live in Riga, Latvia.
7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time.

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3492151

Reference Link:
https://bitcointalk.org/index.php?topic=5416178

Amount Scammed: 0.43 BTC/$9500.00

Payment Method: Bitcoins

Proof of Payment:
https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2t

Screenshots:
https://photos.app.goo.gl/5BPTMk56sqpA4xhcA

https://photos.app.goo.gl/pYkj2UtiXLvjFDyM9

https://photos.app.goo.gl/cUenh5jKPtNPhWMA9

Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved.

[1714705128]

1714705128

[1714705128]

1714705128

[salad daging]

I know how worried you are about your metaspins account being blocked by them, but have you sent a PM regarding this matter to the forum representatives?

Today I saw the Metaspins casino forum rep was active and maybe he wasn't online after this issue arose so please wait until tomorrow or at least until he responds to this complaint you're having.

You have written this in those casino threads, on the gambling board and also on the accusation board i think it is enough to know this matter.

Now just waiting for clarification from Metaspins.

[albon]

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

The use of a VPN is not prohibited in METASPINS, as they suggest that players use the best VPNs to play on their platform for extra security and for gaming activities to be even more safely hidden, which led to the suspension and termination of your account is their discovery of multiple accounts that you used on their platform by you or by someone of your family through one IP address or from one computer or phone. I think there is a possibility if you contact them that they will leave you only one account and transfer your remaining deposits to it, if any, so I hope that the METASPINS officials will come to solve this dispute, clarify the matter and make a fair decision regarding your deposit and your winnings, because $9500 is a significant amount, and if they do not come here, try to contact them and send them this topic so that we can listen to the other side.

[logfiles]

If it helps, maybe they should also reveal to you the accounts that they think are linked to your account and show how they are linked. Members in the forum are just third parties and don't have access to the information that can help determine if you are guilty or not.

I am waiting to see how this case gets resolved in the fairest of all ways.

[yahoo62278]

I read the other thread in the gambling section https://bitcointalk.org/index.php?topic=5444014.0 and I notice you are trying to hammer 1 point throughout the thread. You feel like they should detect multiple accounts at the beginning of registration.

Whether I agree with you or not isn't relevant, but the fact that you say that leads me to believe that you do in fact have multiple accounts on their platform and feel that since they said nothing in the beginning, you should be paid.

Basically, you have violated their ToS and you should not be paid!!! I as a casino would possibly agree to give you your deposit back(best case scenario), but I feel like abusers should be penalized for their actions also. So I would say talk to their reps and see if a  compromise can happen. Nowhere in this compromise will you get any of the winnings, so don't even try to bring that in.

Casinos have some shady terms and I do not agree with all of them, but when you sign up you agree to these terms. So this is 100% on you.

[BubblyHorseaffa]

yahoo62278

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.


yahoo62278, maybe I could not explain correctly , because english is not my native language.
I just compare Metaspins casino with my local online casino based in Latvia.
In my local Latvia casino a player must provide KYC document at the moment of registration  AND player is unable to make a deposit into casino until casino management confirm  Your document.  This means HONEST casino do NOT want to even take deposit from a player from one household, IP address and one computer device.

This situation could not happen in honest casino.

I think now You can understand me.

[yahoo62278]

yahoo62278

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.


yahoo62278, maybe I could not explain correctly , because english is not my native language.
I just compare Metaspins casino with my local online casino based in Latvia.
In my local Latvia casino a player must provide KYC document at the moment of registration  AND player is unable to make a deposit into casino until casino management confirm  Your document.  This means HONEST casino do NOT want to even take deposit from a player from one household, IP address and one computer device.

This situation could not happen in honest casino.

I think now You can understand me.

I don't know whether you are telling the truth or not. I just see you keep hammering the point that they did not ask you up on registration if you had more than 1 account. It's your word against theirs at this point. Should they have to prove you have multiple accounts? Yes, I think they should. Will they? I don't know.

. You should make a complaint on askgamblers or casino guru and see if that produces any results.

[Metaspins.com]

What happened::
This is my first experience with crypto casino. I live in Riga, Latvia.
7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time.

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3492151

Reference Link:
https://bitcointalk.org/index.php?topic=5416178

Amount Scammed: 0.43 BTC/$9500.00

Payment Method: Bitcoins

Proof of Payment:
https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2t

Screenshots:






Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved.

Hi BubblyHorseaffa,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.

However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

[BubblyHorseaffa]

What happened::
This is my first experience with crypto casino. I live in Riga, Latvia.
7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on casino guru, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time.

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.
Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3492151

Reference Link:
https://bitcointalk.org/index.php?topic=5416178

Amount Scammed: 0.43 BTC/$9500.00

Payment Method: Bitcoins

Proof of Payment:
https://blockchair.com/bitcoin/address/bc1qfdfmy5j2zjzz5ul4qkun0fjkrwn5fvpr2dup2t

Screenshots:
/5BPTMk56sqpA4xhcA]https://photos.app.[Suspicious link removed]/5BPTMk56sqpA4xhcA

/pYkj2UtiXLvjFDyM9]https://photos.app.[Suspicious link removed]/pYkj2UtiXLvjFDyM9

/cUenh5jKPtNPhWMA9]https://photos.app.[Suspicious link removed]/cUenh5jKPtNPhWMA9

Additional Notes: I advise you to not deposit to Metaspins.com casino until this dispute is resolved.

Hi BubblyHorseaffa,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.

However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

Dear Metaspins Customer Experience Team

I have only one account in Metaspins casino. My account was registered at home on my personal computer. In my household only I have access to my computer and I have only one computer and one mobile phone which i used to complete KYC.

I registered only one account in Metaspins casino.

I did not use VPN, my computer was connected to local internet service provider SIA BITE.

"As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures."

I am 100% sure that I have registered only one account at Metaspins casino.

Please provide evidence that my account was confirmed to participate in a multi-accounting and bonus abuse.

Thank you

[cicadasTR]

Hey Bubbly, while you're waiting, suggest you contact an ADR like The Pogg or Casinomeister and see if they can make headway. Gaming Curacao are useless but there's an overall Curacao regulator you can also speak to, www.gamingcontrolcuracao.org. Good luck.

[yahoo62278]

Hi BubblyHorseaffa,

Here at Metaspins customer experience during their gaming journey with us is a number one priority, and we strive to deliver the best possible service to our players.

In order to achieve that our dedicated teams are working 24/7 to bring positivity, excitement, and entertainment into people's lives.

However, not everyone is registering with us to experience everything that we have to offer and try to defraud the project in various ways. By following our Terms and Conditions we have zero tolerance for such behavior.

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

The decision is final and there will be no further communication regarding this case.
We appreciate your time and understanding regarding this matter.

Cheers,
Metaspins Customer Experience Team

Just saying that you found the user was abusing the bonus system and multi-accounting isn't good enough IMO. You guys need to provide proof with in this thread or privately with a trusted member.  Your site hasn't been around long enough for the forum to just take your word.

[coolcoinz]

Just saying that you found the user was abusing the bonus system and multi-accounting isn't good enough IMO. You guys need to provide proof with in this thread or privately with a trusted member.  Your site hasn't been around long enough for the forum to just take your word.

That and like I wrote in this thread in the gambling section, the casino is claiming one thing and doing another.
They say "accounts were disabled and fraudulent winnings were removed." but they do not seize his winnings, but his deposits as well.
Let's hypothetically say there was an account ring and each account deposited $400 to the platform, we're talking about thousands of dollars that Metaspins has usurped. That's very convenient for the casino.

[robelneo]

Just saying that you found the user was abusing the bonus system and multi-accounting isn't good enough IMO. You guys need to provide proof with in this thread or privately with a trusted member.  Your site hasn't been around long enough for the forum to just take your word.

I support this, you have to establish the fact that OP is cheating since you are a new casino, it's for your reputation too that you are transparent and you deserve the trust of the community based on your words and it should start here, if you cannot what will make us believe that in the future if a similar situation happens will you just tell the community with the similar statement and expect that the community will take it as a fact.

[BubblyHorseaffa]

Looks like Metaspins Casino will follow SCAM path until the end and not change their decision.

On lcb website I received a reply from Moderator

"Casino Rep sent us the evidence, we reviewed everything and came to the conclusion that you opened multiple accounts from the same computer and the same IP address."

My IP address is unique, and is issued from my internet service provider only to router that is located in my flat. Computer is password protected and other people simply can not access it.

Metaspins.com casino You guys are awesome at providing fake logs.

You hired good photoshop specialist.

Waiting for FAKE evidence in this thread.

[_BlackStar]

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

If in the future there will be more accounts created on your behalf they will be disabled upon earliest detection.

Instead of just saying the OP has multiple accounts at your casino then I think you should also be transparent about your findings including proving how many accounts are registered to his name. This case doesn't have to be resolved unilaterally like this because the OP looks very confident and continues to defend himself because he doesn't  register more than one account.

Your response is positive, but I don't think it solves the problem. There are question marks, and you have to be able to prove those findings as well so that everything is clear and we know who is to blame.

[Pmalek]

It's very rare to find casinos that will openly post proof. I don't like it either. I also don't like that we are sometimes ok with that and other times we aren't. If the casino doesn't want to post its proof here, fine. Then use a 3rd-party mediator. But if the mediator also doesn't agree with you, it's case closed. Especially if it's multiple different services. I would also support giving casinos negative ratings and raising flags (no matter who they are) if they deliberately steal from players.   

[Saisher]

It's very rare to find casinos that will openly post proof. I don't like it either. I also don't like that we are sometimes ok with that and other times we aren't. If the casino doesn't want to post its proof here, fine. Then use a 3rd-party mediator. But if the mediator also doesn't agree with you, it's case closed. Especially if it's multiple different services. I would also support giving casinos negative ratings and raising flags (no matter who they are) if they deliberately steal from players.   

It's easy for them to just say that they ban your account for cheating then nothing follows after their statement, these things have to change OP is very eager to show that he is innocent of the charges they can at least do a mediation like many of us recommended so the fact can be established that the player indeed breaks a rule instead of telling him so without anything to prove, it falls to the category of deliberately stealing.
I don't see this issue resolves if they cannot show proof, it will be a reference for Metaspins.com.

[logfiles]

As per our internal procedures and findings, your account was confirmed to participate in a multi-accounting and bonus abuse, which has triggered all relevant sets of procedures.

Unfortunately, due to all the gathered evidence, your accounts were disabled and fraudulent winnings were removed.

Sorry if this may bother you, but how do we as a community exactly know who's telling the truth and who is not?
You don't have to reveal all the details showing how you detected the multiple accounts, but just a little evidence connecting the accounts with OP's and how they abused the bonus, or you could just use some trusted mediator, and we get to know about the verdict here.

look at this guy responded for example - https://bitcointalk.org/index.php?topic=5400984.msg60314378#msg60314378

[coin-investor]

I just noticed that there are two threads created for the same accusation

Metaspins.com Scam Site Dont put your BTC There!!!!! NOT pay 9500 USD winnings

OP should lock the other thread and just concentrate on the thread that is more relevant to the issue where the casino replied to your accusation, in this case, the other thread.

[Metaspins.com]

We thank you for raising your concerns here. Unfortunately, due to security reasons we cannot disclose our internal operational processes to identify fraud, however we work closely with community representatives and provide them with relevant information regarding claims. Here you can see the results of our collaboration:

https://lcb.org/onlinecasinobonusforum/player-complaints/metaspins-casino-not-pay-9500-usd-winnings