You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.
Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack
Yes, I use vpn. I am sure that for the bookmaker this is already perfectly clear, because the IP address is constantly changing, which immediately indicates this. Perhaps it coincided with another user who had previously placed bets with this bookmaker. But does the coincidence of the IP address give the right to steal money?
I am sure that identity verification is also done for a reason. You agree with me? My IP address is not written in my passport, it does not belong to me and cannot be used for identification!!! I'm already silent about public Wi-Fi ...
I'm very sure that they have frozen your account because of VPN usage. A free VPN connection is available for anyone to use and mostly the casino sites don't block VPN connections because they want more gamblers on their patform. If a gambler who uses VPN has done some kind of malicious activity could get his account frozen, but in your case your funds are frozen because of someone else's malicious activity who seemed to use the same IP address that you used. In that case we can't consider the casino a scam and accusing them for scamming isn't fair.
I agree that your IP address is not written on your passport and that's why they are allowing you to withdraw your deposit. The only thing you can do now is to tell them to allow you to withdraw all the deposits that you have made on their site. If they allow you to have all your deposits back in your account then that's the best thing for you.
I recommend you to be careful with a VPN connection next time because sometimes it could cause problems with the casino sites. Next time you should use a dedicated VPN for big casinos if needed because there might be many gamblers who could be using the same free VPN on such sites, and if any one of those gamblers makes a malicious activity then the all users could be in problem.
now you justify scammers! then they have the right to take bets but not pay on winnings!
Think for yourself:
1. my account does not have a single IP address
2. my account was fully verified and received a payout
Considering all this, the bookmaker suddenly saw some kind of coincidence and immediately accused me of multi-accounting! Although the connection to the IP address is 100% false.
And now you are comforting me. And you say that the bookmaker can do this??? NO CANT. This is theft!
Identity verification is specially made for this! If you see two accounts that you suspect are connected, then you have no right to accuse them of multi-accounting - these are all guesses. You must block two accounts and require them to pass verification! That is what it is for. If the account refuses to pass verification, then you can somehow withdraw money, although in this case, not everything is clear!
The bookmaker must create conditions under which he can always refuse a player to accept bets, but must never cancel a win! This is the main condition for fair play!
The bookmaker should improve himself, and not figure out how to deceive the players!
"Made your bets, and then we will decide whether to pay you or not"You know, today I read a lot of all sorts of complaints about cheating, and most of them are just about the use of bookmaker's mistakes, some kind of robots. And in my case, the bookmaker does not even try to say that I had dishonest bets. (My last bet was on Finland winning the match with Slovenia.) The bookmaker just verified my account first, and then decided not to pay!
I completely disagree with your position! I would accept your position if the bookmaker, during verification, immediately indicated to me that I have a connection with another account and refused to pay. But in my situation, this is generally irrelevant! What if I lost??? would I then have a verified unblocked account on which it is impossible to win
*about balances
there in the last link it is written in detail about balances and payments. The bookmaker calculated the amount of all my deposits and withdrawals and decided to return the balance, plus decided to keep the game!
You write to me that "maybe the bookmaker did not notice the connection with another account, and then he saw this connection."
I then want to ask you a question - How then can ordinary players understand that they are safe and that they can beat the bookmaker and are not afraid that bets will be cancelled? your friend came to visit you, played on your Wi-Fi and here's the link for your account!
You see, there are facts that can be verified in my case. And there are actions of the bookmaker that are not consistent and we cannot even check them in any way!
When you are a giant betting company or even a giant gaming machine, that $1,830 is very little money for you! But for me it was a player, maybe a lot of money. You must be consistent in your decisions! You have to give guarantees to the players. The account is verified - there is no way back!
Now you are setting a precedent where your verified users will have a clear idea that you are not safe! If you wish, you will not be paid your winnings! some people live the dream of winning big. They play free predictions all their lives for a big prize, and then it turns out that they won’t pay for it !!! but because they found another account that once belonged to a scammer, now we will give you back your deposits. Goodbye! It's horrible!
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