solved

[Deradullo]

solved
username - Deradullo

On June 7, I registered on the site and made the first deposit of 1300 $
June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment.
Now my account is fully verified! It is important!
On June 10, I make a deposit of 1200 dollars. I lose everything
June 11th I deposit $1900. I lose everything
June 16 I make a deposit of 2000 $. After the game, my account becomes 6375 $

June 20 in the morning I make a withdrawal request.
Fortunjack won't pay out my money citing some standard check...
Tonight June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind!


As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!!
$1,850 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6
Ask KYC - https://prnt.sc/BhdzupGtGMid
KYC finished - https://prnt.sc/OkoU2ubqAHo_
Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2
fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM



Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts!
Clearly a scam!
Fortujek, you can close the dialogue by mail! And here you will have to answer for your theft!

In order to close this dispute, I demand the return of my honestly won money!


Fortunjack, you have no right to steal money unilaterally like that! And then close the dialogue!
I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely!

I hope that a representative of the bookmaker will join this thread and solve the existing misunderstanding !!!

[1715214277]

1715214277

[Eternad]

You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.

Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack

[Deradullo]

You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.

Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack

Yes, I use vpn. I am sure that for the bookmaker this is already perfectly clear, because the IP address is constantly changing, which immediately indicates this. Perhaps it coincided with another user who had previously placed bets with this bookmaker. But does the coincidence of the IP address give the right to steal money?
I am sure that identity verification is also done for a reason. You agree with me? My IP address is not written in my passport, it does not belong to me and cannot be used for identification!!! I'm already silent about public Wi-Fi ...

[lionheart78]

Fortunejack should have tagged your account during your KYC verification process if there is any problem like your account being linked to another block player.  It should have been implemented right on the spot while you are processing KYC but they did not.  It is somehow suspicious but probably they noticed it after you successfully passed the KYC reason why  I think they are trying to void you of your claim on your winnings which is obvious when they stated that they are only sending your deposit back. If this is the case then fortune jack is quite generous since you should only take back $2k  since your previous deposit is already lost.

Another thing, it is also possible that they tally your deposits, winnings, and losses.  Since your first deposit won some amount, it is possible that they deducted the amount won on that day from the total deposit you made on a later date.

[holydarkness]

Just to make sure every ground is covered, does your profile reflected and showed you passed the KYC verification?

What I am venturing is, the possibility that their email informing you that your withdrawal has been released is due to their good will, as in they released it to you prior to them finished checking your credential, and later found some oddity on the data being submitted and checked. It might worth to mention that they did not say anything about the verified KYC ID on the email, only that your fund has been released. Had you get any chance to look at your profile after it and see that your account is indeed marked as verified and/or received a confirmation email regarding this?

[SamReomo]

You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.

Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack

Yes, I use vpn. I am sure that for the bookmaker this is already perfectly clear, because the IP address is constantly changing, which immediately indicates this. Perhaps it coincided with another user who had previously placed bets with this bookmaker. But does the coincidence of the IP address give the right to steal money?
I am sure that identity verification is also done for a reason. You agree with me? My IP address is not written in my passport, it does not belong to me and cannot be used for identification!!! I'm already silent about public Wi-Fi ...

I'm very sure that they have frozen your account because of VPN usage. A free VPN connection is available for anyone to use and mostly the casino sites don't block VPN connections because they want more gamblers on their patform. If a gambler who uses VPN has done some kind of malicious activity could get his account frozen, but in your case your funds are frozen because of someone else's malicious activity who seemed to use the same IP address that you used. In that case we can't consider the casino a scam and accusing them for scamming isn't fair.

I agree that your IP address is not written on your passport and that's why they are allowing you to withdraw your deposit. The only thing you can do now is to tell them to allow you to withdraw all the deposits that you have made on their site. If they allow you to have all your deposits back in your account then that's the best thing for you.

I recommend you to be careful with a VPN connection next time because sometimes it could cause problems with the casino sites. Next time you should use a dedicated VPN for big casinos if needed because there might be many gamblers who could be using the same free VPN on such sites, and if any one of those gamblers makes a malicious activity then the all users could be in problem.

[Deradullo]

Just to make sure every ground is covered, does your profile reflected and showed you passed the KYC verification?

What I am venturing is, the possibility that their email informing you that your withdrawal has been released is due to their good will, as in they released it to you prior to them finished checking your credential, and later found some oddity on the data being submitted and checked. It might worth to mention that they did not say anything about the verified KYC ID on the email, only that your fund has been released. Had you get any chance to look at your profile after it and see that your account is indeed marked as verified and/or received a confirmation email regarding this?

After you are asked to pass the KYC verification, you cannot withdraw money. If your withdrawal request has been completed, this is confirmation that the verification is completed. This is logical.
I didn’t have any beautiful inscriptions like “your account is fully verified” both in the account profile and in the mail. I'm sure everyone does too.

[acroman08]

Just to make sure every ground is covered, does your profile reflected and showed you passed the KYC verification?

What I am venturing is, the possibility that their email informing you that your withdrawal has been released is due to their good will, as in they released it to you prior to them finished checking your credential, and later found some oddity on the data being submitted and checked. It might worth to mention that they did not say anything about the verified KYC ID on the email, only that your fund has been released. Had you get any chance to look at your profile after it and see that your account is indeed marked as verified and/or received a confirmation email regarding this?

I think it was because of the VPN he used, on Fortune Jack's FAQ, it states that one account per user/IP address/household. OP admitted that he was using a VPN. using a VPN most likely triggered a flag on his account and it is most likely the reason why they said another account was connected to him.

[Deradullo]

You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.

Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack

Yes, I use vpn. I am sure that for the bookmaker this is already perfectly clear, because the IP address is constantly changing, which immediately indicates this. Perhaps it coincided with another user who had previously placed bets with this bookmaker. But does the coincidence of the IP address give the right to steal money?
I am sure that identity verification is also done for a reason. You agree with me? My IP address is not written in my passport, it does not belong to me and cannot be used for identification!!! I'm already silent about public Wi-Fi ...

I'm very sure that they have frozen your account because of VPN usage. A free VPN connection is available for anyone to use and mostly the casino sites don't block VPN connections because they want more gamblers on their patform. If a gambler who uses VPN has done some kind of malicious activity could get his account frozen, but in your case your funds are frozen because of someone else's malicious activity who seemed to use the same IP address that you used. In that case we can't consider the casino a scam and accusing them for scamming isn't fair.

I agree that your IP address is not written on your passport and that's why they are allowing you to withdraw your deposit. The only thing you can do now is to tell them to allow you to withdraw all the deposits that you have made on their site. If they allow you to have all your deposits back in your account then that's the best thing for you.

I recommend you to be careful with a VPN connection next time because sometimes it could cause problems with the casino sites. Next time you should use a dedicated VPN for big casinos if needed because there might be many gamblers who could be using the same free VPN on such sites, and if any one of those gamblers makes a malicious activity then the all users could be in problem.

now you justify scammers! then they have the right to take bets but not pay on winnings!

Think for yourself:
1. my account does not have a single IP address
2. my account was fully verified and received a payout
Considering all this, the bookmaker suddenly saw some kind of coincidence and immediately accused me of multi-accounting! Although the connection to the IP address is 100% false.
And now you are comforting me. And you say that the bookmaker can do this???  NO CANT. This is theft!

Identity verification is specially made for this! If you see two accounts that you suspect are connected, then you have no right to accuse them of multi-accounting - these are all guesses. You must block two accounts and require them to pass verification! That is what it is for. If the account refuses to pass verification, then you can somehow withdraw money, although in this case, not everything is clear!
The bookmaker must create conditions under which he can always refuse a player to accept bets, but must never cancel a win! This is the main condition for fair play!
The bookmaker should improve himself, and not figure out how to deceive the players!
"Made your bets, and then we will decide whether to pay you or not"

You know, today I read a lot of all sorts of complaints about cheating, and most of them are just about the use of bookmaker's mistakes, some kind of robots. And in my case, the bookmaker does not even try to say that I had dishonest bets. (My last bet was on Finland winning the match with Slovenia.) The bookmaker just verified my account first, and then decided not to pay!

I completely disagree with your position! I would accept your position if the bookmaker, during verification, immediately indicated to me that I have a connection with another account and refused to pay. But in my situation, this is generally irrelevant! What if I lost??? would I then have a verified unblocked account on which it is impossible to win

*about balances
there in the last link it is written in detail about balances and payments. The bookmaker calculated the amount of all my deposits and withdrawals and decided to return the balance, plus decided to keep the game!


You write to me that "maybe the bookmaker did not notice the connection with another account, and then he saw this connection."
I then want to ask you a question - How then can ordinary players understand that they are safe and that they can beat the bookmaker and are not afraid that bets will be cancelled? your friend came to visit you, played on your Wi-Fi and here's the link for your account!
You see, there are facts that can be verified in my case. And there are actions of the bookmaker that are not consistent and we cannot even check them in any way!

When you are a giant betting company or even a giant gaming machine, that $1,830 is very little money for you! But for me it was a player, maybe a lot of money. You must be consistent in your decisions! You have to give guarantees to the players. The account is verified - there is no way back! Now you are setting a precedent where your verified users will have a clear idea that you are not safe! If you wish, you will not be paid your winnings! some people live the dream of winning big. They play free predictions all their lives for a big prize, and then it turns out that they won’t pay for it !!! but because they found another account that once belonged to a scammer, now we will give you back your deposits. Goodbye! It's horrible!

[holydarkness]

Okay, I think you might want to take some fresh air. We're all landing on a wrong footing here. No one accuses you, so far, to be the one violating the casino and cheated them. They are simply suggesting possible situation, it is not really necessary to be addressed with bolded words and eye-catching font size. We tried our best to see cases from several angles and consider every possibilities.

As for myself, I've said it on the opening sentence of my first post here, I just want to be sure that every ground is covered. I have never use FJ, but from your screenshot where there is a checkmark of your email (?) and phone number (?), I assume FJ also give a green checkmark for KYC, as other platform that I know will let you know which level of KYC you've already passed and which level is still there to be completed if asked or if you volunteered.

As you've informed their representative about the case here, let's give them some time to attend to this case. I'll send them a PM and informing them about this thread on Sunday in case there's no reply until Saturday [three days from today]. Meanwhile, let's wait for their explanation.

The working assumption here --with benefit of doubts, of course-- is that you passed KYC as you're sure as hell about it and probably there's a miscommunication between their compliance, security team, and probably other department due the VPN. One department got alerted about suspicious behaviour, not knowing that the account already passed a KYC and the flag is a false positive. But that's a lot of assumption. Let's just wait for their reply.

[AmoreJaz]

Okay, I think you might want to take some fresh air. We're all landing on a wrong footing here. No one accuses you, so far, to be the one violating the casino and cheated them. They are simply suggesting possible situation, it is not really necessary to be addressed with bolded words and eye-catching font size. We tried our best to see cases from several angles and consider every possibilities.

As for myself, I've said it on the opening sentence of my first post here, I just want to be sure that every ground is covered. I have never use FJ, but from your screenshot where there is a checkmark of your email (?) and phone number (?), I assume FJ also give a green checkmark for KYC, as other platform that I know will let you know which level of KYC you've already passed and which level is still there to be completed if asked or if you volunteered.

As you've informed their representative about the case here, let's give them some time to attend to this case. I'll send them a PM and informing them about this thread on Sunday in case there's no reply until Saturday [three days from today]. Meanwhile, let's wait for their explanation.

The working assumption here --with benefit of doubts, of course-- is that you passed KYC as you're sure as hell about it and probably there's a miscommunication between their compliance, security team, and probably other department due the VPN. One department got alerted about suspicious behaviour, not knowing that the account already passed a KYC and the flag is a false positive. But that's a lot of assumption. Let's just wait for their reply.

the good thing about this forum is somebody will help you once you got into trouble. and you will be lucky if they have active rep here and we have. so yeah, let's see what will they say here.
the amount is not too big to ruin their reputation. so i guess, if there's no violation, the OP should just wait a lil bit. even Hhampuz will help him out on this situation as he is the current CM for this casino.

[JollyGood]

They have not stated it is unacceptable or mentioned that it is in breach of any rules or code of conduct therefore maybe using a VPN is not related to the specific case. As far as FortuneJack is concerned, is using a VPN really problematic in any capacity after reading this link: How do Gamblers benefit from VPN

It is safe to conclude the OP using a VPN is probably not at the heart of this story.

You’ve got a point here and I smell something is really wrong here on handling your case. They complete already the KYC after the first deposit then allows you to deposit multiple times then bust your account when you are already in profit.

Do you use VPN while playing on all the day recorded on your deposit history? There’s a chance that you use an IP from known scammer then it connected to you after you use the VPN. Casino usually make an audit during withdrawal and not during deposit. But one thing I’m confused was your account is already verified so it means that they already check your account for this potential problem. Let’s wait the representative to join here @Fortunejack

Yes, I use vpn. I am sure that for the bookmaker this is already perfectly clear, because the IP address is constantly changing, which immediately indicates this. Perhaps it coincided with another user who had previously placed bets with this bookmaker. But does the coincidence of the IP address give the right to steal money?
I am sure that identity verification is also done for a reason. You agree with me? My IP address is not written in my passport, it does not belong to me and cannot be used for identification!!! I'm already silent about public Wi-Fi ...

[Mahdirakib]

~snip~ your friend came to visit you, played on your Wi-Fi and here's the link for your account! ~

Casino doesn't block a user account by suspecting him as a multiple account user for the connection of IP address only. They also give a look into the MAC address, betting activity and some other factors before blocking the accounts and seizing the funds (winnings). I don't know what happened in your case, but I hope FortuneJack representative will clarify the situation here.

~snip~ but from your screenshot where there is a checkmark of your email (?) and phone number (?), I assume FJ also give a green checkmark for KYC, ~

FYI, FortuneJack doesn't give a green check mark on user account for completing the KYC verification. They process the withdrawal after verifying the submitted documents (based on my personal experience).

[FortuneJack]

Hello dear @Deradullo,


We have thoroughly reviewed your case and have engaged in discussions with various internal departments, including the Fraud Prevention Team and Behavioral Analysis Team, in order to provide a final response.


Based on the research conducted by the Behavioral Analysis department, your account has raised suspicions and was subsequently forwarded to the Fraud Prevention Team for further investigation regarding alleged multi-accounting. Our team has identified links between your account and two other accounts registered on our website.


The Behavioral Analysis team discovered a common pattern among these three accounts, including similar depositing methods, participation in a specific sports event, and matching geographical locations. Consequently, the Behavioral Analysis team has determined that there have been two violations of our terms: Multi-Accounting and Bonus Abuse. In simpler terms, it appears that arbitrage betting has taken place, which involves placing bets on the same sportsbook event and abusing the Welcome Deposit Cashback Offer (20%).


It is important to note that even though your account completed the KYC process, it does not exempt it from future violations of our Terms and Conditions. As an established and reputable casino, we are committed to maintaining the highest standards of fairness and goodwill. In light of this, we have made the decision to refund the total amount of the deposits to the OP, as mentioned in the original post. It is important to clarify that this refund serves as a gesture of goodwill, and it also implies the confiscation of any unfair winnings obtained by the OP.


We hold great respect for the Bitcointalk community and firmly believe that our reputation serves as a testament to the validity of this case.




-
tokash

[Aanuoluwatofunmi]

I'd thought as much that it will involve anything about violation of their rules, just don't assume the gambling platforms doesn't know what they are doing, am happy that the fortunejack representative came out to clarify the issue on ground to clear every possible doubt on his experience and the action taken by the casino,  use of VPN should be totally avoided because it use is to evade the sanction made already and gamblers make use of this to proof smart on them and cheat on the system.

[Deradullo]

Hello dear @Deradullo,


We have thoroughly reviewed your case and have engaged in discussions with various internal departments, including the Fraud Prevention Team and Behavioral Analysis Team, in order to provide a final response.


Based on the research conducted by the Behavioral Analysis department, your account has raised suspicions and was subsequently forwarded to the Fraud Prevention Team for further investigation regarding alleged multi-accounting. Our team has identified links between your account and two other accounts registered on our website.


The Behavioral Analysis team discovered a common pattern among these three accounts, including similar depositing methods, participation in a specific sports event, and matching geographical locations. Consequently, the Behavioral Analysis team has determined that there have been two violations of our terms: Multi-Accounting and Bonus Abuse. In simpler terms, it appears that arbitrage betting has taken place, which involves placing bets on the same sportsbook event and abusing the Welcome Deposit Cashback Offer (20%).


It is important to note that even though your account completed the KYC process, it does not exempt it from future violations of our Terms and Conditions. As an established and reputable casino, we are committed to maintaining the highest standards of fairness and goodwill. In light of this, we have made the decision to refund the total amount of the deposits to the OP, as mentioned in the original post. It is important to clarify that this refund serves as a gesture of goodwill, and it also implies the confiscation of any unfair winnings obtained by the OP.


We hold great respect for the Bitcointalk community and firmly believe that our reputation serves as a testament to the validity of this case.




-
tokash

nicely written...
All I understood from here:
1. you are not sure that I have a multi-account
2. you started looking for a connection only when you saw a large amount in the account. Before that, you just verified my account and let me play in peace!!!

Now about communication. You write the use of the payment system, the use of bonuses and bets on the same sporting events. OK
1. my money is stored on one of the top cryptocurrency exchanges! I'm sure that you have thousands of accounts with a deposit from this exchange. This is not a coincidence!
2. Tell the idiot who doesn't want to take advantage of the bonuses offered by the bookmaker? Do you think this is a coincidence??? This is not a coincidence!
3. Look at my bets https://prnt.sc/-V98g3_fxaK1 They are all made for super top events Champions League, Euro qualifiers, Italy Serie A, To win the favorite! Do you seriously think this is a coincidence?

You just admitted that you verified my account first and there was no problem for you. And only after a request for a withdrawal of a large amount, you decided to look for something to get to the bottom of!
YOU are so good, you give us a bonus when registering, and then you write that abuse of the bonus is strictly prohibited! How shoud I understand this? Do you give it or not?

Now everyone will understand for themselves how you work! You find the reason without difficulty to take away the winnings. You consider yourself clean because you returned the deposit, but if I lost everything, then there would never be any problems and you would be in a very big plus!
The return of the deposit is not a gesture of good will! You accepted a bet and refused to pay out the winnings on an indirect pretext on an account that has already been fully verified! This is theft!

Account verification is carried out by you. This is your face! recognizing the account as fully verified is your guarantee that the account has the right to place bets and not be afraid of some kind of "coincidence" because of which you can then lose all the winnings. YOU gave me such a guarantee! And now you are telling stories about how you suddenly decided to re-verify and decided not to pay... After that, your face is worth nothing!

As a result: Your words could only have taken place before the account verification. The fact that at first you didn’t have any questions about your account, and after winning you changed your mind is a bad form!
I do not despise your decision! I think that on indirect guesses you do not have the right to do so and are obliged to return my winnings to me!

[PaperWallet]

Fortunejack has a long history of creating problems for their customers who are lucky enough to win… These are things that you never hear talk about with respectable websites such as Stake.

If you’ve read my thread: https://bitcointalk.org/index.php?topic=5449674.0
you would have saved yourself being cheated, some headaches and some time.

[holydarkness]

[...]

Account verification is carried out by you. This is your face! recognizing the account as fully verified is your guarantee that the account has the right to place bets and not be afraid of some kind of "coincidence" because of which you can then lose all the winnings. YOU gave me such a guarantee! And now you are telling stories about how you suddenly decided to re-verify and decided not to pay... After that, your face is worth nothing!

As a result: Your words could only have taken place before the account verification. The fact that at first you didn’t have any questions about your account, and after winning you changed your mind is a bad form!
I do not despise your decision! I think that on indirect guesses you do not have the right to do so and are obliged to return my winnings to me!

I am not exactly fond of snipping posts, in concern of creating an impartial narrative instead of the whole message tried to be conveyed by an user, but the rest of the post is quite irrelevent and I want all of us to focus on this part, so... snipped.


Now, though your statement is correct to certain degree, that they've let you pass the KYC and thus that account is verified, that doesn't mean you're exempted from further analysis [as stated by FJ themselves]. And it doesn't necessarily proof that you did the KYC fair and square. Not that I am saying you faked it, but I've haunted this board way too long that I am well aware of malpractice in KYC verification. Ranging from buying credentials, to using someone else's ID, that I know people shouldn't just take statements as-is. This is not the first case I attended where someone passed KYC and later found trying to abuse the platform by faking credentials.

However, I'd also like to know the basis taken by FJ for this accusation. Lest it be baseless and wrongful. The forum are open and stand in neutral ground. FortuneJack, if you're still attending this thread and wouldn't mind to answer some follow-up questions, does all the other accounts suspected to be related to OP has also done their KYC? Do their photos or other details on the document bring a connection to OP? You don't have to divulge it here, just a simple yes or no would be much appreciated.

[PX-Z]

The Behavioral Analysis team discovered a common pattern among these three accounts, including similar depositing methods, participation in a specific sports event, and matching geographical locations. Consequently, the Behavioral Analysis team has determined that there have been two violations of our terms: Multi-Accounting and Bonus Abuse. In simpler terms, it appears that arbitrage betting has taken place, which involves placing bets on the same sportsbook event and abusing the Welcome Deposit Cashback Offer (20%).

Is this really considerable? Only three factors and someone will be considered "the same" to others?
People who live the same country probably of higher chance to use the same deposit method, and that's already 2/3 of the factors you've mentioned. The the last factor as OP mentioned it's only for big event/sports and made only 4 bets ^{(based on the screenshot)}.

And again, what are the other factors that affects in case of OP that he was considered as multi-accounting because i'm not convinced that those 3 of them is enough considering you have thousands of users to check especially if the the device, browsers, connection/isp, screen size are not the same.

[JollyGood]

Do you think it is highly probable they already know what those patterns are and they are not willing to divulge them in a public forum out of fear that others will attempt to follow suit? If they have evaluated the case and concluded they will not pay on the basis of fraud taking place as well as the OP willingly sign up to terms and conditions that he is now (allegedly) in breach of, there is not much he can do.

FortuneJack seem to have paid back deposits but are not willing to pay winnings based on fraud. If the OP wants to take this to a complaints tribunal then he really should proceed if he believes he is in the right.

The Behavioral Analysis team discovered a common pattern among these three accounts, including similar depositing methods, participation in a specific sports event, and matching geographical locations. Consequently, the Behavioral Analysis team has determined that there have been two violations of our terms: Multi-Accounting and Bonus Abuse. In simpler terms, it appears that arbitrage betting has taken place, which involves placing bets on the same sportsbook event and abusing the Welcome Deposit Cashback Offer (20%).

Is this really considerable? Only three factors and someone will be considered "the same" to others?
People who live the same country probably of higher chance to use the same deposit method, and that's already 2/3 of the factors you've mentioned. The the last factor as OP mentioned it's only for big event/sports and made only 4 bets ^{(based on the screenshot)}.

And again, what are the other factors that affects in case of OP that he was considered as multi-accounting because i'm not convinced that those 3 of them is enough considering you have thousands of users to check especially if the the device, browsers, connection/isp, screen size are not the same.