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[...]
Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.
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Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.
[...] I understand your case and OP's case are now both solved? Neat. I am happy for you both. OP, as both are solved, there's no need to keep it open until tomorrow. Please lock this thread soonest you can to prevent further meaningless discussion. Thanks everyone! |
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Hello everyone,
We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.
After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.
The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.
Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.
Cheers,
-
tokash
great news However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?! I also have a complaint with a similar case. If you look at my comment in this thread. my login - Hirishimogato I will try to duplicate this message to your email. I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email. I heard your request not to close this message thread because you have the same case. Today and tomorrow I won't close the topic. Considering that Fortunejack usually responds to email very quickly (no more than one day), you will have enough time to leave your feedback on your communication. After that, you will either open a new thread or leave a positive review, this will be your path. The day after tomorrow the topic will be closed! Since the casino representative's comment, I have received a full refund based on the goodwill of the company. I have no complaints about Fortunejack. After identity verification, all money was withdrawn. Now I must thank the Bitcointalk community, you provide communication between ordinary small clients and large representatives of the company, only they can help solve a non-standard case. I also want to say thank you to Fortunejack Casino. For many years of work you have an ideal reputation, now I understand why! |
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Fortunejack actually added 279.6 USDT (bonus equivalent) to my balance.
Now I have been asked to upload documents for verification.
I also submitted a request to withdraw money.
Probably the withdrawal of money will be processed only after verification of the documents.
I will write when my withdrawal request is processed. And I'll change the status of the topic.
I also want to say that I did not have time to write negative reviews on other sites. This is very good. Otherwise I would have to apologize.
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Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all.
Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack.
Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams!
Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this
Always provide screenshots to backed your post regarding the support reply to you. It’s important to become transparent on what’s going on because there’s a chance that support is explaining what happened and you are just hiding it since you don’t like the result. Provide screenshot since no one will give red trust or flagged without seeing that support is indeed ignoring or not helping you. Forum is transparent to both party involved. This is a screenshot of an email from Fortunejack https://prnt.sc/oE3KtUTA36_9Fortunejack abdicates responsibility and shifts it to the provider. And at the same time, after the fifth day of correspondence, I decided to completely cancel any bonuses for me. It’s strange, but in my personal account there are still bonuses available for activation! But what does this mean for me? Fortunejack became good after that? NO! Fortunejack chooses himself which provider to use and if he chooses a scammer, then he must be held responsible for all his actions! As an example, 1xbet is labeled as a scammer, although it simply uses the provider. |
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Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!!
I also ask experienced users to explain how this is done! Because I’m not very good at this
Creating a flag or neg tag a user here means nothing unless some other DT members believe whatever you told here so far. FJ is here for a quite long time now. I wouldn't jump and tag them until we hear something from their forum rep. Can you share the profile here? my username on the Fortunejack - Eoveriero |
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You don't need to file a "class action" to raise a flag. If you have a case and the DTs find your evidences are compelling and reasonable [some will prefer to have it beyond doubt], they'll support. For the time being, I agree that the best way is to wait and see if they'll response, there's a chance it's just a... glitch, or probably multiple things simply coincided.
I read correctly that your "normal" bets are also limited? Not only the bets with Free Money? Is it possible that they're asking for KYC? It's quite a known practice for a platform to limit someone's bet during a KYC process.
all bets for all sports limited. No ask KYC process. Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all. Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack. Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams! Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!! I also ask experienced users to explain how this is done! Because I’m not very good at this May I suggest you to pursue other means of resolution before escalating it to a flag? Raising a complaint to an ADR like CasinoGuru, perhaps? I can guide you to raise a flag [though my support on the flag is yet to be decided] if you want to go straight to it, but... I just think you might be interested to try to deescalate the situation? casino.guru is a famous site that people listen to? Now I see that it's like it's just a review site. Can I open a dispute here? I don't see any options. |
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[...]
You ask what I will do if the bookmaker does not answer or does not consider it necessary to solve my problem?!
1. I know that on the Bitcointalk forum there is an opportunity to give a company a red flag if fraud is proven. + I will gather a group of victims and this will be a collective complaint about fraud!
2. I will write complaints on other sites like AskGamblers and the like. All this will be accompanied by negative reviews with a minimum rating.
3. I will create a template for action for new victims! They won’t have to search like I did and think about what to do. This template will list the sequence of actions and all forums where you will need to leave a complaint and open a dispute.
Nowadays there are a huge number of casinos! Especially if we are talking about casinos with cryptocurrency, this means that users are advanced and can choose which casino to play in. A casino with a low rating will be immediately ignored for selection. And I promise that if Fortunjack does not resolve this issue, then the rating will be as low as possible!
Will I contact any gambling regulators? Of course not! I read the rules of the casino, and it turns out that the casino has the right to do whatever it wants with your money and any action is prescribed and permitted by the rules with which we agree! By the way, this is one of the reasons why there are so many scammer casinos and it is impossible to close them. But the reputation of the casino is much more valuable! It is the reputation of the casino that has been working for many many years.
I can write a lot about what will happen if... I’m just waiting for an answer from Fortunejack’s representative.
You don't need to file a "class action" to raise a flag. If you have a case and the DTs find your evidences are compelling and reasonable [some will prefer to have it beyond doubt], they'll support. For the time being, I agree that the best way is to wait and see if they'll response, there's a chance it's just a... glitch, or probably multiple things simply coincided. I read correctly that your "normal" bets are also limited? Not only the bets with Free Money? Is it possible that they're asking for KYC? It's quite a known practice for a platform to limit someone's bet during a KYC process. all bets for all sports limited. No ask KYC process. Today I received another response from Fortunejack in which they refuse to help me. They also wrote that from today they will deprive my account of the opportunity to use bonuses! This is apparently the last word on which they don’t leave me a chance to use my cashback at all. Also, a representative from Fortunjack visits the site every day, but refuses to comment on the situation. Although I already wrote in private messages and in the topic and also by email to Fortunejack. Fortunejack offered me a bonus, after fulfilling the conditions for the bonus, he simply deprived me of the bonus! Fortunejack uses bonus scams! Starting today, I am going to create a request to issue Fortunjack a red flag and I ask all victims to join the complaint!!! I also ask experienced users to explain how this is done! Because I’m not very good at this |
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I am posting updated links to the images you have posted. They are not showing in threads directly from the prnt.sc website therefore I have uploaded them elsewhere in order for them to appear here.  -------------------- This FreeMoney can only be used for sport betting
I tried different sports. the limit was very low in all of them.
I'm shocked. I wrote a message in the Fortunejack topic. I wrote a private message to their representative. I also wrote a letter in support of Fortunjack, in which I invited their representative to join our conversation. I can see from his activity that he comes to the forum, but continues to ignore it! I am not yet stating my position on this scam accusation until I look in to matter further but after reading your posts I do have a question. Now that you are stating FortuneJack are ignoring you and by that you mean there is no solution or resolution in sight, what do you intend to do next? Maybe I was too hasty in accusing him of fraud. I was very angry, the time after which my bonus will disappear is ticking. My conclusion is based on the answers from semi-robots from technical support. For a final conclusion, I need to wait for a response from a Fortunejack representative. I can also assume that the company representative did not leave his comment due to the fact that it is the weekend and people who can solve this problem are simply not in touch. I can also assume that Fortunjack himself does not know that a similar problem may arise with the bonus, that it cannot be used due to coincidences of factors. The final conclusion can be made after the comments of the Fortunejack representative! I am sure that such a large casino will not hide because of 279.6USD. I'm sure I'll hear an answer within the next week. You ask what I will do if the bookmaker does not answer or does not consider it necessary to solve my problem?! 1. I know that on the Bitcointalk forum there is an opportunity to give a company a red flag if fraud is proven. + I will gather a group of victims and this will be a collective complaint about fraud! 2. I will write complaints on other sites like AskGamblers and the like. All this will be accompanied by negative reviews with a minimum rating. 3. I will create a template for action for new victims! They won’t have to search like I did and think about what to do. This template will list the sequence of actions and all forums where you will need to leave a complaint and open a dispute. Nowadays there are a huge number of casinos! Especially if we are talking about casinos with cryptocurrency, this means that users are advanced and can choose which casino to play in. A casino with a low rating will be immediately ignored for selection. And I promise that if Fortunjack does not resolve this issue, then the rating will be as low as possible! Will I contact any gambling regulators? Of course not! I read the rules of the casino, and it turns out that the casino has the right to do whatever it wants with your money and any action is prescribed and permitted by the rules with which we agree! By the way, this is one of the reasons why there are so many scammer casinos and it is impossible to close them. But the reputation of the casino is much more valuable! It is the reputation of the casino that has been working for many many years. I can write a lot about what will happen if... I’m just waiting for an answer from Fortunejack’s representative. |
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bet limit for EPL, ManchesterCity - ~snip~
Have you tried other sports event? Occasionally, the max bet limit varies in different sports event. Is there no other game where you can spend the free bonus such as slots or house games?
I have quoted the terms of the cashback bonus above. The "free money" bonus from the 3rd deposit cashback is only available to use in sports betting. This FreeMoney can only be used for sport betting I tried different sports. the limit was very low in all of them. I'm shocked. I wrote a message in the Fortunejack topic. I wrote a private message to their representative. I also wrote a letter in support of Fortunjack, in which I invited their representative to join our conversation. I can see from his activity that he comes to the forum, but continues to ignore it! |
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@OP there might be a way for you,
i would suggest you to request support to issue the freebet in another crypto currency
I believe FJ limits are currency based and other cryptos should not have such low limits , unless they have specifically targeted your account limits over all cryptos (unlikely))
Please try this and dont tell support why u are requesting specifically
For all cryptocurrencies, the maximum bet size has been reduced. Just checked. I also liked the option of dividing the bonus into small parts by 2usdt, I’m sure that the bookmaker’s employees can easily do this! Just like the other two options that I suggested earlier. The bookmaker has already been offered 3 options to solve this problem. But so far he doesn’t want to do this and I sincerely don’t understand why! All that remains is to hear the answer from the bookmaker’s representative. Yesterday and today he was online, but has not yet joined our conversation. Also today I wrote him a private message. I look forward to his comments and help in solving the problem. This "freemoney" available for 7 days. Now i have 4 Days
I asked the casino if you could divide the bonus into small parts and they replied that they could not do anything and said that they were so good, and that the provider was bad, he did it all! I would like to ask everyone a question - why do I place bets on Fortunejack, and if problems arise, then they do not bear responsibility and all the blame is shifted to the provider, about whom I know nothing!? On all possible sites dedicated to casinos, I will put one star for Fortunejack! But I will write that please transfer this unit to your provider! Of course, your reputation and rating will drop very much, but don’t think about it, this is for your provider! I will continue to wait for a response from a representative of the bookmaker Fortunejack. But if there is no clear answer, I will strive for Fortunejack to receive an red flag, with a warning about bonus fraud! But you understand, this is a flag specifically for your provider, Fortunejack itself is not to blame for anything! "The casino is good, but the sports betting provider is a scammer" |
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 Unsurprisingly, Erling Haaland dominates the Majestic 7 charts. The most selections in every single Matchday so far. But, Manchester City is not in Matchday 5, so who will be your MVP this time? Submit your predictions at: fortunejack.com/m-7-ADante Hi I have a problem that cannot be solved without your intervention. please comment on the situation using the link: https://bitcointalk.org/index.php?topic=5466779.new#new |
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Cashback bonus on my 3rd deposit 20%
Fortunejack does not immediately credit the bonus to your balance. He awards a bonus in the form of “free money”. This money still needs to be bet and only if you win, the money will be transferred to the balance.
Have you checked the terms of the bonuses properly before taking it? Probably, you have lost your deposit in sports betting and received the 'free money' as cashback, which can be used in sports betting only with at least 1.40× odds. ● Reward from sport loses will be credited as a “free money” directly in sportsbook and can be used in sports betting.
● Free money is only available on selections with odds of 1.40 or above.
~snip~ it credits this same bonus money, but makes the possible maximum bet less than the bonus amount! And after this, the bonus cannot be used because a message pops up that the bet size is too high!
279.6 USDT isn't a big amount, FortuneJack accept a bigger bet than this in sports event. Are you limited by the sportsbook odds provider of FortuneJack? Can you share the screenshot of the error message which isn't allowing you to place the bets on the sports event? My maximum bet is very small. Much less than the freemoney bet. This is probably some kind of limitation. But it only appeared when I received this bonus! I ask fortunejack to do something about this! because such a situation makes it impossible to use my cashback! It's in my account now, but I can't use it! If it were possible to split it, then I would be able to place bets and spend the bonus. No matter how you describe it, for me it looks like this - I made bets, everything was fine. As soon as I received the bonus, they made conditions for me not being able to use it. Deception? or coincidence? |
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my review of betting with Fortunejack How did Fortunejack create such rules by which they deceive you?! Maybe they themselves don’t know that it works like that. But I was deceived by 279.6 USDT and I want my issue to be resolved! https://bitcointalk.org/index.php?topic=5466779.new#new |
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Fortunejack scam me for 279.6 usdt
Cashback bonus on my 3rd deposit 20%
Fortunejack does not immediately credit the bonus to your balance. He awards a bonus in the form of “free money”. This money still needs to be bet and only if you win, the money will be transferred to the balance.
Fortunejack figured out how to deceive its users (perhaps this is an unaccounted for situation) - it credits this same bonus money, but makes the possible maximum bet less than the bonus amount! And after this, the bonus cannot be used because a message pops up that the bet size is too high! Also, you cannot split the bonus into parts.
I wrote to the casino support asking why you apply restrictions to bonus money? And you create a system in which you are, in fact, a fraudster! But I never received a clear answer.
I lost a large amount of money and I am entitled to this bonus!
I also asked Fortunejack to resolve this issue and suggested several options for a solution:
1. cancel the maximum bet limit on bonus money
2. credit bonus money to the balance with the requirement of a 1x wager - in fact, these are similar conditions, only there I will be able to place bets at 0.5USDT and although it will be terribly uncomfortable, it will be possible to take advantage of my bonus!
Fortunejack replied that everything was according to the rules and that nothing could be done!
I want to clarify that it is normal if the office wants to limit the size of the bet or refuse a bonus. But in this situation, the bonus was offered to me and at the moment when I activated it, they promised it to me! And what Fortunejack did was a bonus scam! He kind of gave it to me, but at the same time it’s impossible to use!
Fortunejack does not need to look for someone to blame on a third party! There are only two sides: Me and the Casino. And in the example I described, the casino created the conditions under which fraud with a bonus occurs on the part of the casino!
I offered you honest options to solve the problem!
Now it remains for the casino side to decide what to do - you can do evenly as I wrote to you above. Or you can use this scam to enrich yourself!
Your reputation will depend on your decision!
Bonus amount 279.6USD
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