solved

[holydarkness]

[...]
You understand my post wrongly. If you read rohang's post, on the part that I quoted, he suggested OP, Eoveriero to keep the thread open instead of locking it and marking it as solved until FJ addressed Hirishimogato's issue

Hi,

Pardon  me if its against some rules, but as 'Hirishimogato'  issue seems to be the exact same  , he asked to keep thread open and i supported that.

Wouldnt that be better since  this  thread already has the FJ representatives attention  ? and wouldnt lead to another thread about the same casino and exact same issue being  opened ?
you are more experienced member so most probably you are right,like i said i thought it'd be better, but maybe seprate thread by @Hirishimogato is better for him.

It's not against some rules, per se, but it's counterproductive.

OP's case is solved [we'll assume it like this until there's a further development that said otherwise], and are we really about to keep a solved thread open just to ask FJ to solve a different case? What if FJ addressed the situation and the outcome is not like what Hirishimogato wished?

FJ took OP's case under good-will, wouldn't having Hirishimogato's case to be addressed here and keep the thread open until it is addressed will require either FJ to give the same treatment to him just to close this topic [and it won't be fair for FJ as they'll kinda be "coerced" into doing so] or Hirishimogato got pissed for not having what he wanted [the same treatment as OP] granted and dragged this thread for a really long time, while the actual case here is solved. In peace.

Further, we didn't know the exact and full story of Hirishimogato. Should he provide his case with the suggested format here, on the second page of a thread where it could be easily overlooked? Because he sure can't make it on permanently stay on the opening post [which he could, if he has his own thread]. And what should people refer this thread in the future? Eoveriero v. FJ [Fortunejack scam me for 279.6 usd] or Hirishimogato v. FJ [Fortunejack scam my bonus reward, or whatever the title be named]? Let's suppose FJ is the one cheated [let's just... suppose], how could people know that there is a case of FJ scamming Hirishimogato in the future? There is no record of a thread made by him. What if Hirishimogato is the one who cheated FJ? I can go on and on, but I think I've made my point.

[And oh, it might be hard to believe, but I didn't say all of the above in patronizing tone, or angry. Just... flat.]

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[Mahdirakib]

OP has already changed the title of the thread as 'solved'. It means his KYC verification has been completed and the withdrawal has been processed as well. Perhaps, OP isn't aware of the locking process of the thread (although holydarkness has informed him about it).

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

If you really have an issue with your account at FortuneJack, then create your own complaint thread with enough evidence.

[Eoveriero]

Hello everyone,


We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.


After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.


The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.


Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.


Cheers,



-
tokash

great news
However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.
my login - Hirishimogato

I will try to duplicate this message to your email.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

I heard your request not to close this message thread because you have the same case.
Today and tomorrow I won't close the topic. Considering that Fortunejack usually responds to email very quickly (no more than one day), you will have enough time to leave your feedback on your communication. After that, you will either open a new thread or leave a positive review, this will be your path. The day after tomorrow the topic will be closed!

Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.

Now I must thank the Bitcointalk community, you provide communication between ordinary small clients and large representatives of the company, only they can help solve a non-standard case.

I also want to say thank you to Fortunejack Casino. For many years of work you have an ideal reputation, now I understand why!

[Hirishimogato]

Hello everyone,


We'd like to address the ongoing case associated with the username @Eoveriero and apologize for the delayed response.


After a thorough review, including consultations with various internal departments and Betby's (provider) risk management team, we want to briefly let you know the case and introduce our decision.


The provider's risk management team has identified the betting behavior exhibited by OP as a suspicious pattern. Furthermore, certain restrictions were imposed by the same team, but for confidentiality reasons, we cannot go into the specifics of the user's strategy. However, it's important to highlight that these actions are against the rules.


Recognizing the complexity of this situation, we've decided to allow the user to withdraw funds amounting to $279.6 (Even though this amount was originally supposed to be in Freemoney). After that, the account will be permanently closed. Our decision is a goodwill gesture from the FortuneJack Team, underscoring our respect for the forum and its members.


Cheers,



-
tokash

great news
However, goodwill only applies to the author of the topic??? The one who shouted the most will be heard?!
I also have a complaint with a similar case. If you look at my comment in this thread.
my login - Hirishimogato

I will try to duplicate this message to your email.

I ask the author of this topic not to close this thread yet! I hope to hear a response to my request or leave a response received by email.

I heard your request not to close this message thread because you have the same case.
Today and tomorrow I won't close the topic. Considering that Fortunejack usually responds to email very quickly (no more than one day), you will have enough time to leave your feedback on your communication. After that, you will either open a new thread or leave a positive review, this will be your path. The day after tomorrow the topic will be closed!

Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.

Now I must thank the Bitcointalk community, you provide communication between ordinary small clients and large representatives of the company, only they can help solve a non-standard case.

I also want to say thank you to Fortunejack Casino. For many years of work you have an ideal reputation, now I understand why!

Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.

I would like to apologize to Fortunejack if my previous comments seemed rude. There were just a lot of emotions at that moment.
At the moment, Fortunejack has acted like a decent bookmaker and has proven his impeccable reputation to everyone!
I'm happy.

[holydarkness]

[...]
Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.
[...]

[...]
Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.
[...]

I understand your case and OP's case are now both solved? Neat. I am happy for you both.

OP, as both are solved, there's no need to keep it open until tomorrow. Please lock this thread soonest you can to prevent further meaningless discussion.

[Eoveriero]

[...]
Since the casino representative's comment, I have received a full refund based on the goodwill of the company.
I have no complaints about Fortunejack. After identity verification, all money was withdrawn.
[...]

[...]
Thank you for your activity.
I received a similar response from Fortunejack as you.
My account was already verified, so I quickly withdrew the money to my wallet on the same day.
[...]

I understand your case and OP's case are now both solved? Neat. I am happy for you both.

OP, as both are solved, there's no need to keep it open until tomorrow. Please lock this thread soonest you can to prevent further meaningless discussion.

Thanks everyone!