A correct wallet ID, password (that the login page accepts and then shows the 'Email authorization' message) and address that I have checked exists.


It's probably that we didn't write down all of the words yeah. Probably would take years to brute force the remaining 6 words out of that 60,000 list.

I'm not sure that page works with the old mnemonic lists though, it returns 'unknown word' for one of my mnemonic words that is certainly in this list: https://web.archive.org/web/20180406224820/https://blockchain.info/Resources/js/mnemonic/mnemonic_words_v3.txt


Thanks, I'll take a peek and keep trying.

An update on this. I read around and looks like the four words that were saved aren't mnemonics in the same sense. This was before the new implementation on blockchain.info and they're passphrases related to decrypting wallet id and password.

The four words we have saved aren't in any BIP39 wordlists but I found them on an archived page of blockchain.info in a mnemonic_words.txt file. There is about 60,000 not 2048 words.

So it's not a brain wallet as someone said. I already tried bitaddress.org but it didn't give me my correct wallet. It seems it's a phrase that was given by blockchain.info itself.

It looks like this page used to be used back then to decrypt wallets in such case : https://blockchain.info/DecryptWallet.html. But that redirects to this tool which doesn't even work : https://github.com/blockchain/my-wallet-backup-decryption-tool

It's crazy that I can't restore my wallet when I have the correct wallet id, correct password, correct bitcoin address, and a mnemonic from an outdated system that blockchain.info provided almost 10 years back and which they don't support anymore.

Blockchain.com's support is not very helpful with this. I don't think the current support staff even know what blockchain.info was back in 2015 or that this was before they provided seeds that are like private keys. Support are asking for the registered email address so they can update it on file but we have no idea which email address back then was used and if we still even have access to it.

Is there any other way to recover a wallet using these old blockchain.info mnemonic words?

The second one. Only problem is that when she entered the email address in the login page, she didn't get any verification email, so she probably changed the linked email account in her blockchain.info settings but doesn't remember.

She tried to login with the wallet ID instead of email, which asked for her password, which then gave a "Authorization required, check your email" message. So I'm assuming she also had two factor authentication.


Tried but gave checksum invalid. I am not sure if possible to create a wallet.aes.json file with her info and then import here: https://login.blockchain.com/wallet/import-wallet

Or could the two factor authentication be the issue ? I'm guessing asking Blockchain to turn it off is the only solution or ?

I'm trying to recover a wallet from around 2015 or 2016 for an elderly relative who has some details but can't remember which platform or which wallet she used to create it.

She has the following written down :

- the seed which has only four words (I'm guessing she lost the other ones)
- the email address she used to create it (she says she cleans up her inbox though so there's probably nothing useful in there)
- the email and password she used to register on the platform or wallet
- the account ID with lowercase letters and numbers separated by a hyphen

I tried recovering using the four-word seed in Electrum just in case (the address is a Base58 P2PKH legacy address) but it didn't show up.

Is there any way to recover using the account ID? Is that type of lowercase hyphenated ID a feature of a blockchain.info account? Is my only option to contact blockchain.com here? Or literally just trying Forgot Password on every platform that was around in 2016?

Many thanks in advance !