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Thank you very much once again hollydarkness ! After many failed attempts , I managed to get almost all the deposit back, I guess is better than nothing I had deposited : 1.21 LTC 0.019 ETH 0.025ETH 0.036ETH 0.036ETH I think it would be a total of 0.116ETH + 1.21 LTC, however, I have received 0.096 ETH back This was the first reply from Razer : As mentioned previously, your account is permanently banned for circumventing previous self-exclusions for gambling problems. We can see you had 3 accounts before this one, all closed for the same reason. We have nothing further to add to this case. Razer Rollbit At this point, I have lost all hope again so I sent him this : I don’t want my account reopened, you said on the forum , that account was closed and deposit returned, where is my deposit ? Or you just lied on the forum that deposit was returned? I just asked for the proof of deposit being returned ? And then he replied : Razer from Rollbit 25 Mar 2024, 21:17 (16 hours ago) to me Hey there, apologies for the confusion here. I can see the action above was correct but the initial deposit was in fact not returned. We've returned the initial deposit here for you: https://etherscan.io/tx/............. Razer Rollbit After all I know is a hard one to take in and is very hard for people to believe but we were 2 different persons using the same internet so I guess something based on IP addresses and also we share crypto wallets(mostly I am using his wallet), it's still crazy for me as it feels like going to a casino with somebody from the same household and being told no you can't get in because of your husband, even tho you have a different identity, this was the first time doing a kyc on their website so I taught that would give some perspective to the situation but it didn't. I am not saying that is the worst casino but I just think that is a case of you don't have a problem until you have one. Support treats you like a dog, they don't really care if you don't spend any more money on them, this was a very poor experience. |
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I have sent them an email. Title: Bitcointalk, Thread: Rollbit closed my account / email for Rollbit Razer This is the email as well:  |
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OP, I've got an answer from Razer. As they valued [your] sensitive data so much, they can't post it here or relied the TX ID to me through PM. They are more than happy to provide it to you privately if you asked them. Can you send them an email or chat their live support and inquiring this? Please let me know if you've try and if you find any difficulties.
Once again thanks for all your help, despite all this, Rollbit Support still doesn’t want to provide me any proof of the returned deposit . Latest support chat: https://imgur.com/a/vHHkS5w |
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[...]
All transactions were made through REVOLUT , I don’t know if they create different wallet everytime a transaction is made , but is weird , should I try to contact Rollbit support to ask if they actually refunded the deposit and if they can give me the transaction hash so I can take it to REVOLUT ?
Far as I can gather, it shouldn't be a problem, they will credit you with your balance as long as the address are copied from the "receive" address you accessed from your cryptp page. To be sure, you don't see any incoming on your account? Let me try to reach Razer again later today to ask him to provide the txID Nothing in incoming https://imgur.com/a/w2rt6HzThanks a lot for your help holydarkness, I really appreciate it ! |
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Still no deposit back
Maybe I missed this info and it's already provided in one of your post, but I gave the whole thread a read, three times, and still can't find it. So... can you please provide us with your address? I'll put my eyes on them and will notify you when it arrived. Hi here is my ETH wallet 0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e This is a new wallet? I can't find any prior transaction on it. Have you check your originating address? The one you use to deposit into Rollbit. Maybe they send the deposit back there. Can you provide them here as well? So this are my transaction hashes I had 4 ETH transaction : f06956ff85522ae0af87d7c8244460b3156342ff60ffc558029910de990d3d4c 0572f4f4044fe9b2739a2ea0fba44c0ee1075ffa071c0feba3386747a6a8a251 3fe547f16c4a012708e26294bac739152583c1d0f36cfb8c0bc06b0efec84096 d64bfd34fb4c84364858ad0f5f57be56242edf3fade58afd065a8cdb1f22537f And one LTC transaction: LTC Hash eaee33d71cbd026ddfc9226dad7f3e980ff5c122d6cfcf662d8e636a2c75feb7 All transactions were made through REVOLUT , I don’t know if they create different wallet everytime a transaction is made , but is weird , should I try to contact Rollbit support to ask if they actually refunded the deposit and if they can give me the transaction hash so I can take it to REVOLUT ? |
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Still no deposit back
Maybe I missed this info and it's already provided in one of your post, but I gave the whole thread a read, three times, and still can't find it. So... can you please provide us with your address? I'll put my eyes on them and will notify you when it arrived. Hi here is my ETH wallet 0xb2138BBE5003a0589A7a1f51CeEC515a222f1a6e |
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Thanks for the heads up here, Holy!
As already established in this thread, OP was circumventing a self-exclusion.
Deposit was returned and account was closed.
I have never received the deposit back If the deposit returned just after Razer made his post, it'll need some time to arrange the refund and for it to be confirmed and landed to the originating address. Wait and check periodically. I'll appreciate if you can tell us when you received it, so this case can be marked as resolved. Still no deposit back |
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Thanks for the heads up here, Holy!
As already established in this thread, OP was circumventing a self-exclusion.
Deposit was returned and account was closed.
I have never received the deposit back |
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Because my rank on the forum is still “ Newbie “ Razer” donesn’t accept PM’s from this rank. That’s why I asked.
Thanks !
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Can somebody send another DM , it’s been a few days no answer from anybody
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I had no ideea this would be an offence to their TOS otherwise I would’ve never had opened an account with them , it would make no sense for me if I had known.
Anyway do you mind giving their representative a DM to have a look at this topic maybe there is still a small chance I can sort this thing out.
Thanks.
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I don't care about the account I just want the money back
If you don't care about the rest of $4000 then something is not good like the other poster said. You know what you did otherwise you would fight for the whole amount. So to make this short , I had a chat with my partner and he made an account, previously on a similar address
I am not a Rollbit fan but honestly speaking this was your mistake and you can not blame Rollbit for that. They are following the general terms. I didn't say I don't want the rest of $4000 back , I said I want the money back, that includes my winnings, sorry if misunderstood, I really hope this can be still sorted out and I hope their representative would answer soon. |
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I understand it sounds a little bit weird but my husband and I we don’t necessarily share all the details , as we work quite a lot so we have our own time to do things , we never had a problem with this so we didn’t talk about which Casino we gamble on or etc.
Again I offered to send more proof that we are 2 different persons, it is my only time I submitted KYC on Rollbit , it seemed like a good Casino , I didn’t know it would be a problem if somebody from the same household will have issues if both have an account.
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It is a shame , it’s a lot of money for me, I don’t know if they say anywhere on their website that there will be a problem if somebody from the same household is not allowed on their website and it’s crazy that they just decide to close it.
Is there anyway any of you can send a DM to Rollbit Representative here , I can’t DM him, maybe he can shed some light
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That’s why I offered to send evidence that can prove that we are 2 different persons, anything from passport photos , bank transfers plus the KYC verification Face, ID
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They don't just block your account out of the blue. Something must have happened for them to do so.
1. Did you use a VPN service to register, log in and play in the casino?
2. Do you have anyone else in the same household who used the same network as you to access websites? Do you share devices at time? Does he also have an account with Rollbit?
So to make this short , I had a chat with my partner and he made an account, previously on a similar address , we use this addresses because we run some Tiktok pages, the email that he used is whather** it11@gmail.com, and I used whatther** it11@gmail.com, the only difference being one of the emails has an extra t, he also requested a self-exclusion from the website.But that was my husband not myself , we share the same household and the same crypto wallets, as well as we have access to those email addresses, I offered to send proof that we are 2 different , anything they need signed confession pictures of our passports we share the same last name , hopefully they can sort this out as it is very unpleasant to lose those money. Here is an email I just sent to them hopefully I can still sort it out Good Morning, Last night my account was disabled by you on suspicion that I am avoiding a ban, which is not true. After having a chat with my husband, who is my business partner as well, he mentioned to me that he created an account, with a similar email address, and I believe it is the account that support mentioned to have the username whatred or something like that. He mentioned that he asked for a self-exclusion, but that is on him we are 2 different persons we share the same household, and we have access to the same emails and crypto wallets, so if anything was linked to those accounts it was just a coincidence. My name is Tawita Flutar , his name is Catalin Flutar , if needed we can send further proof of identification, Passport, proof of address anything you need but we are 2 different persons also my husband used the email whathereddit11@gmail.com which we have access to, and I did whatthereddit11@gmail.com. The reason we have similar email addresses is that we work on some TikTok theme pages and we a multitude of accounts. Please escalate this to the right department or a manager as I had a big chunk of money in the account and as I mentioned any proof required that we are 2 different persons we are happy to share. Kind Regards, Tawita Flutar |
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