If you use the casino perspective when looking on your case, it’s very hard to determine if you are telling the truth or not since you play games only which means there’s no physical proof that will help you to prove that you and the other account is different.

We all know that you can ask different person to the KYC on the other account which is why a case like this will not simply solved by KYC. Casino is probably holding an evidence related to your IP similarity, betting pattern, withdrawal/deposit and other factors that show similarities on your account.

Do they refund you the initial deposit? Sadly you can get more detailed explanation from the casino through Askgambler or Casino guru because they usually send evidence there once your issue escalated properly.

Reading on your previous post here makes me think that you didn’t understand carefully what the support said on his statement when he mention about the KYC. Your case is already concluded while providing KYC might give you a chnce re-open the case but that doesn’t mean it solved your care.

The user that you quote doesn’t comprehend well too the support message that probably encourages you to KYC and give false hope that you will recover your funds immediately. You should provide a thorough explanation why the 2 account is not connected. Maybe ask proof how you are connected then provide a valid argument.

From your point of view it isn't related to you, but from their's it is. So if that indeed is your real friend, i am sure kyc is fine with him / her. If not, your friend is costing you money and both of your accounts.

KYC is literally the only thing they are asking for that friend to do next, so why wouldn't it be most important issue here? Only way it wouldn't make huge difference would be if odapoda was double accounting or Shuffle wants to scam him. Refusing to do kyc at this point would just underline suffle's point that he is double accounting and that they were right. So it's the only reasonable step to take

And of course they will investigate further, as it's their job to double check everything. Everyone knows that there are ways to fake identities or steal identities, but that can take time, especially when it's about specific country. So not complying instantly is just more suspicious.

And there of course are official legal ways to approach this if odapoda and a friend are legit.

That friend of yours in another country, do you know him to a personal level?

How did you conclude that both of you are winning players if it's a completely different account by a different user in a different country?


I am just trying to find answers.

Providing KYC will not make a huge difference on his case. The support mention that they will further investigate once other user complete KYC and doesn’t mean everything will be solve. Anyone can use KYC of other person which the casino is already aware. They will still investigate on the intensity of the connection between the 2 account.

The user is limited on sports betting for a reason while the connected account received a tip from this user and continue the bet which makes me side to the casino on how they handle this issue.

You have to be transparent when you are creating a scam accusation against any casino. The $100 tip wasn't the primary reason for suspecting the tip receiver as your alt account. I have quoted one image from your chat logs which highlights the main reason of your issue. Shuffle team had applied betting limit on your account for fraudulent behaviour. Seems like you had created another account to bypass the betting limit. You have stated in the first line of your complaint that you weren't happy with the betting limit.

You can unlock up to 9025 SHFL tokens with your wagering. Currently you are eligible to claim 3245 SHFL tokens for your betting activity, which is worth $850 at this moment. Therefore, the scammed amount doesn't contain accurate information here.

There’s no way a casino will accuse you of multiple account if you don’t show a hint of being connected to each other. Assuming that you are really not connected, there’s a chance that both of you connected on same internet connection which means you shared IP that is not allowed in the casino.

The support mention something about your bets that potentially abused the airdrop. Your account and the other user that you tipped might doing an arbitrage bet just to take advantage for the airdrop. Many users do this for the sake of promotion, rakeback, cashback, airdrop and other bonuses that based on wagering volume.

Just ask your “friend” to do the KYC on his account and follow the Shuffle support because that’s the only to resolve your problem. You admitted that the account in question is related to you so there’s really a potential connection the casino looking on their accusations.