I took a look at the OP’s bets. He’s making pre-game bets on major football leagues. There’s no reason to multi-account. What caused the red flag to ask for KYC? I don’t know if you are using Veriff as a third party but they are pretty good with identity but this criminal behavior claim doesn’t seem to hold any validity. There’s no money laundering going on for this amount. If he did something at another book it doesn’t carry over to your book. Player should be paid from my point of view unless I’m missing something. This seems to be an overreach by Veriff or another third party being used.

I just stated this because in the recent weeks we had several complaints/scam accusations by always the same person disguised by different bitcointalk accounts. This person also had countless BC accounts which is a violation of the TOS of the site.
Not saying OP is one of them of course but there is always a suspicion when it comes to these accusations because to be honest the sites mostly have a good reason to deny the service to the person which has the problem, the past has shown that.

OP here twice claims he is verified while he isn't. Once in BC's ANN thread and now here. It's not that hard to see if you are verified.

When you are it looks like this under https://bc.game/setting/kyc :




Remain silent he says, haha. That already tells me a lot about you. You should learn to read maybe, BC asked you to PM your account number, also your screenshot you can't read as well so it seems.

Well I am eager to know when you did, I bet just another multi account clown that comes straight to our forum to whine, just like in the past months. Same old. Wouldn't be surprised if you are just another alt of our friend ghostingura2 aka SimpleMachin34 aka twentyon3x aka Joana226. Same rudeness for sure and also aware how our forum works, so no newbie.
You know I could have actually asked support via telegram to look into this but since I am supposed to be "silent" I let you sweat this out until they reply here.

So you're winning, and suddenly everything went to 0 despite the actual accumulated balance? Perhaps it'll be easier to understand if you can provide those screenshots; it'll be very much appreciated. I might be able to reach to someone from BC and see if they can take a look at it for better understanding what happened from their end.

But you lost those bets? Hence the balance is zero? Because when, or even before you can meet the wagering requirement, you lose them all? And after that, after the balance reached zero, they re-block your account?

I don't think I understand. Earlier, you said that you can't place bets or withdraw, those activities are blocked for you from the moment you deposited. And now you said that those balance are zero because you placed bets?

Or do I actually understand it correctly? They give you a temporary access to your account, you placed bets to fulfill the wager requirement, you lost those bets, and ultimately your balance is zero?

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

We understand your concern and appreciate your patience as we address the situation regarding your BC.Game account. After communicating with our third-party KYC provider, we were informed: Users may be listed on the KYC blacklist due to the detection of certain criminal activities by the KYC system, as well as having a history of unfavorable verification records on the KYC system.

Given this, unfortunately, we are unable to proceed with any request related to your account. Additionally, it appears that the balance of your account is currently zero, and in compliance with our security policies and the advice from our KYC provider, we have had to lock the account.

Please understand that we take these steps to ensure the safety and integrity of our gaming environment for all users. Thank you for your understanding and patience throughout this process.

I just stated this because in the recent weeks we had several complaints/scam accusations by always the same person disguised by different bitcointalk accounts. This person also had countless BC accounts which is a violation of the TOS of the site.
Not saying OP is one of them of course but there is always a suspicion when it comes to these accusations because to be honest the sites mostly have a good reason to deny the service to the person which has the problem, the past has shown that.

OP here twice claims he is verified while he isn't. Once in BC's ANN thread and now here. It's not that hard to see if you are verified.

When you are it looks like this under https://bc.game/setting/kyc :




Remain silent he says, haha. That already tells me a lot about you. You should learn to read maybe, BC asked you to PM your account number, also your screenshot you can't read as well so it seems.

Well I am eager to know when you did, I bet just another multi account clown that comes straight to our forum to whine, just like in the past months. Same old. Wouldn't be surprised if you are just another alt of our friend ghostingura2 aka SimpleMachin34 aka twentyon3x aka Joana226. Same rudeness for sure and also aware how our forum works, so no newbie.
You know I could have actually asked support via telegram to look into this but since I am supposed to be "silent" I let you sweat this out until they reply here.

Please DM me your BC UID, and I'll investigate the issue further for you

Funny that here https://bitcointalk.org/index.php?topic=5088875.msg63940014#msg63940014 he writes his KYC has been approved but obviously in this thread there's a different story.

" I've been verified" -> no you are not, it was processing.  

I always wonder why people always come to this forum to complain. Since when is this the number 1 go to spot to complain about casinos? For this reason I am convinced this is not OP's first account here.

I doubt that's the whole story of what happened. I don't see any reason for BC Game to simply deny your KYC process and lock your funds without providing a good reason. If you are innocent and not violating any of their rules or being in restricted country, you should eventually get your funds back including your winnings.
Lately, I have seen some cases against BC Game here but they were all resolved or provided evidence against the accusers. Also considering BC.Game runs few decent campaigns here, it's not logical scamming you for less than a thousand bucks and ruing their reputation?

You could try asking the support team about the reason for denying your KYC and why it's not allowed to redo it. This suggests the issue might not be with your documents being unclear or missing something, but maybe that they have detected a violation. That's just my conclusion and you might want to wait for one of their representatives to explain more.