There was no misunderstanding from the very beginning. Technical support, when asked “what size of turnover should I make?”, answered “x2 of your last deposit.”
After fulfilling the condition, you began to put forward new demands!

Next, I sent you two emails in which I describe in detail that all early deposits have no need turnover and that only the last one needs to be turnover! However, you answered the same thing. my complaint is not against you as a casino, but rather against your employees, who had all the necessary information from me, but did not want to check anything else and answered the same thing: “the turnover requirement stated earlier must be fulfilled”



Anyway, I thank the Bitcointalk community! I was able to withdraw all my money! Now the money is already in my wallet and I no longer have any complaints about Fortunejack.
Although I still have bad feelings, I will delete all negative posts in the Fortunejack thread.
Thanks to all!

I was already angry when they forced me to play where I didn’t want to play! that time has passed.
Now, in order to get my money, I have already fulfilled the conditions of x2 turnover in the casino! wager x2 in the casino has already been completed!
Now I just want to take my money, which by any rules has already fulfilled the wager!


Look at the conversation in the chat, I ask why they don’t withdraw money to me and how much money I need to make a turnover - https://prnt.sc/GaMMH7azzr3C
They answer me clearly and understandably that 574.26 x2 = 1148.52 usdt
There is at least some logic in this demand, I do not agree with these conditions, but I wanted to get my money today and spend it. so I decided to play this wager quickly. https://prnt.sc/03K6t7vfqo23

After fulfilling the conditions outlined in the chat, new conditions appeared!
The problem is that Fortunjack is now asking me to make a turnover of the money that has already been won back on the wager!
Such a demand is not justified at all!
What's next? Will there be more new requirements?!
There is no point in doing anything further. I have fulfilled all the requirements for the wager!
Now we are waiting for a response from a Fortunejack representative. I really hope he solves this nightmare!

please read more carefully the information I provided you! I'll try to provide it again in a shorter form:
here is a screenshot of my deposits - https://prnt.sc/4S83diazIeAF
here is a screenshot of my withdrawals - https://prnt.sc/SCu7sVsJ_EXS
You may notice that there was a payment on March 31st. This means that the casino confirms the fact that at this moment I have no wager obligations to the casino!
Further on the screenshot of deposits you see that after March 31 I made only one deposit - 574USDt
Now I provide you with a screenshot of my wager - https://prnt.sc/XEPUOhCBA1GP
AS you can see, the conditions for the wager are fully met!

it's all very very simple! And there can be no disputes!
However, if you look at a lot of screenshots of a chat conversation, you will see how Fortunejack rules change during the conversation! At the same time, the chat worker constantly makes a request to his team, which confirms that these are not random answers.
After being tricked into playing electronic games where people only lose, I lost money. They achieved their goal. Then they come up with new and already arrogant conditions! What will happen next? So you think that after fulfilling new illegal conditions, the casino will not suddenly come up with new conditions? It's all a scam! You can clearly see all this!
I really hope that when the thief is caught in the act, they will write something like “sorry, we made a mistake” and this whole story will end!

I absolutely don’t understand how to post photos so that it’s convenient for you to look at them. I can only link to the screenshot. Sorry for this.

how Fortunejack wanted to deceive me with a turnover - solved

https://bitcointalk.org/index.php?topic=5495623.new#new

Fortunejack decline my withdrawal 2000USDT
(now my current balance 1910)
Over the last two months I have been seeing a lot of negative reviews about Fortunejack Casino. I get the impression that a casino with a long history of work is now starting to brazenly steal money from customer accounts.
As it turned out, they want to do the same with me! Now I will explain:
I created my casino account for only one purpose - sports betting. I studied all the conditions and rules of the casino and made the first deposit on February 24, 2024, I made the second deposit on March 9. I requested my first withdrawal from my account on March 31st. After complete identity verification, the request was processed.
Next, on April 7, I made the 3rd deposit of 574 USDT (Deposit 1 - 16d6ba6649155f907172ba764ec05ba018560ba5845ee0bdfdf350b4c3cc03b9
Deposit 2 - cb3571e92a0059fe96b72482b498c8251aa7a7863ed7db71eb6b26188f5be9ba
Deposit 3 - b1a909a2e4df63fb9de7967221d9944cd04eacaf374c58b019e6e08bdf3204e5)

And then there were surprises!
When I tried to place a bet on sports, a message popped up about some kind of error. In the support chat they told me that the provider refuses to accept bets from you. This decision of the provider and Fortunjack Casino cannot influence this.
I also want to note that no notifications were sent to me about this!
Fine. Since you won't allow me to place bets on the only service I'm interested in, then I want to withdraw all my money! And as soon as I made a request to withdraw money, I received the following answer - that you need to complete the wager of the last deposit!
Next, I write to the chat again and explain that you do not have the right to artificially limit your service like this and direct me to make a wager where I am not interested in playing! This is a fraud! If we go deeper into this topic, we can create a lottery in which the chance of winning is one in a billion and limit any services other than it, where naturally I will lose all my money! I hope you understand what I mean.
I argued for a long time in the support chat, the operator constantly created requests for his “team”. And in the end, I was refused to withdraw money without terms of circulation!

Next, I point out that only the last deposit is subject to the turnover requirement, should I be allowed to withdraw at least the remaining amount of 1425USD? which I was also refused! The operator wrote directly: “I made a request to the team, you need to make a turnover of the last deposit of 574USD x2 and only after that you will have the opportunity to withdraw money”

Naturally I was very angry. This is pure fraud and I couldn't do anything about it. I started playing in the casino and made a wager of 1150USD. During this time I lost 100USD of my money, which made me very upset.
Next, I made a request to withdraw money. AND WHAT? THE FRAUDERS REFUSED TO WITHDRAW ME MY MONEY! They said that you need to make a turnover of all your deposits in your entire history! 5549USD turnover!
You understand that after such a wager, most likely there will be nothing left from my account! And the chances that after fulfilling the conditions they will give me the money are also zero!

I ask for help from the forum administration - is it possible for you to contact a bookmaker representative and ask him to explain such casino fraud? Perhaps casino employees don’t want to simply check the account history?
Help me withdraw my money from my account! I have already lost $100 due to this scam. All conditions for the wager have been met.

Chat with support:
https://prnt.sc/i2ZptySJhXnk
https://prnt.sc/1dJb2DwJNrlD
https://prnt.sc/rbg5tYO3h9Jr
https://prnt.sc/jDBm6qQfcSnb
https://prnt.sc/m93ViZp2WX2Y
https://prnt.sc/nIt5Y1pXjeZ-
https://prnt.sc/F0eal5_a6AEa
https://prnt.sc/Ypz4El1Muwfo
https://prnt.sc/aeUsBJdphKPP
https://prnt.sc/DEdkgVVcuCd8
https://prnt.sc/r3GNcwPTXF3x
https://prnt.sc/a0nc6UmXctbN
https://prnt.sc/z_kpfKowNY94
https://prnt.sc/CJRHN_-fkm6C

Transactions:
https://prnt.sc/JxPNtwOcyGRy
https://prnt.sc/FUayyYeaPVjM
Here you can see that after 31 March i have only one deposit. what mean turnover need 574 x2 = 1148
https://prnt.sc/mGsEEubAm4lT
turnover 1155 was meet in Dice


Answer by email:
https://prnt.sc/GFbjHZ2lXbSF
https://prnt.sc/sgkq3wmupaDG
https://prnt.sc/9nFHBMnsP-cv

I can assume that somehow the casino’s system for calculating the wager has gone wrong and, based on these systems, they are asking me to complete the wager. But if you look at the chat history, then the operator clearly replies that he made a request to the team and that she answered him that it is necessary to complete the wager of the last deposit!!! Next, I describe everything in great detail in my letter, that here is all the data, you can check it yourself and let’s withdraw my money already! To which they again refuse me and once again ask for a turnover of all deposits x2!
THIS IS 100% FRAUD!

I ASK THE FORUM ADMINISTRATION TO HELP CONTACT THE CASINO REPRESENTATIVE AND WITHDRAW MY MONEY FROM THE ACCOUNT!

my username in casino - Barcelonec