how Fortunejack wanted to deceive me with a turnover - solved

[Barcay]

Fortunejack decline my withdrawal 2000USDT
(now my current balance 1910)
Over the last two months I have been seeing a lot of negative reviews about Fortunejack Casino. I get the impression that a casino with a long history of work is now starting to brazenly steal money from customer accounts.
As it turned out, they want to do the same with me! Now I will explain:
I created my casino account for only one purpose - sports betting. I studied all the conditions and rules of the casino and made the first deposit on February 24, 2024, I made the second deposit on March 9. I requested my first withdrawal from my account on March 31st. After complete identity verification, the request was processed.
Next, on April 7, I made the 3rd deposit of 574 USDT (Deposit 1 - 16d6ba6649155f907172ba764ec05ba018560ba5845ee0bdfdf350b4c3cc03b9
Deposit 2 - cb3571e92a0059fe96b72482b498c8251aa7a7863ed7db71eb6b26188f5be9ba
Deposit 3 - b1a909a2e4df63fb9de7967221d9944cd04eacaf374c58b019e6e08bdf3204e5)

And then there were surprises!
When I tried to place a bet on sports, a message popped up about some kind of error. In the support chat they told me that the provider refuses to accept bets from you. This decision of the provider and Fortunjack Casino cannot influence this.
I also want to note that no notifications were sent to me about this!
Fine. Since you won't allow me to place bets on the only service I'm interested in, then I want to withdraw all my money! And as soon as I made a request to withdraw money, I received the following answer - that you need to complete the wager of the last deposit!
Next, I write to the chat again and explain that you do not have the right to artificially limit your service like this and direct me to make a wager where I am not interested in playing! This is a fraud! If we go deeper into this topic, we can create a lottery in which the chance of winning is one in a billion and limit any services other than it, where naturally I will lose all my money! I hope you understand what I mean.
I argued for a long time in the support chat, the operator constantly created requests for his “team”. And in the end, I was refused to withdraw money without terms of circulation!

Next, I point out that only the last deposit is subject to the turnover requirement, should I be allowed to withdraw at least the remaining amount of 1425USD? which I was also refused! The operator wrote directly: “I made a request to the team, you need to make a turnover of the last deposit of 574USD x2 and only after that you will have the opportunity to withdraw money”

Naturally I was very angry. This is pure fraud and I couldn't do anything about it. I started playing in the casino and made a wager of 1150USD. During this time I lost 100USD of my money, which made me very upset.
Next, I made a request to withdraw money. AND WHAT? THE FRAUDERS REFUSED TO WITHDRAW ME MY MONEY! They said that you need to make a turnover of all your deposits in your entire history! 5549USD turnover!
You understand that after such a wager, most likely there will be nothing left from my account! And the chances that after fulfilling the conditions they will give me the money are also zero!

I ask for help from the forum administration - is it possible for you to contact a bookmaker representative and ask him to explain such casino fraud? Perhaps casino employees don’t want to simply check the account history?
Help me withdraw my money from my account! I have already lost $100 due to this scam. All conditions for the wager have been met.

Chat with support:
https://prnt.sc/i2ZptySJhXnk
https://prnt.sc/1dJb2DwJNrlD
https://prnt.sc/rbg5tYO3h9Jr
https://prnt.sc/jDBm6qQfcSnb
https://prnt.sc/m93ViZp2WX2Y
https://prnt.sc/nIt5Y1pXjeZ-
https://prnt.sc/F0eal5_a6AEa
https://prnt.sc/Ypz4El1Muwfo
https://prnt.sc/aeUsBJdphKPP
https://prnt.sc/DEdkgVVcuCd8
https://prnt.sc/r3GNcwPTXF3x
https://prnt.sc/a0nc6UmXctbN
https://prnt.sc/z_kpfKowNY94
https://prnt.sc/CJRHN_-fkm6C

Transactions:
https://prnt.sc/JxPNtwOcyGRy
https://prnt.sc/FUayyYeaPVjM
Here you can see that after 31 March i have only one deposit. what mean turnover need 574 x2 = 1148
https://prnt.sc/mGsEEubAm4lT
turnover 1155 was meet in Dice


Answer by email:
https://prnt.sc/GFbjHZ2lXbSF
https://prnt.sc/sgkq3wmupaDG
https://prnt.sc/9nFHBMnsP-cv

I can assume that somehow the casino’s system for calculating the wager has gone wrong and, based on these systems, they are asking me to complete the wager. But if you look at the chat history, then the operator clearly replies that he made a request to the team and that she answered him that it is necessary to complete the wager of the last deposit!!! Next, I describe everything in great detail in my letter, that here is all the data, you can check it yourself and let’s withdraw my money already! To which they again refuse me and once again ask for a turnover of all deposits x2!
THIS IS 100% FRAUD!

I ASK THE FORUM ADMINISTRATION TO HELP CONTACT THE CASINO REPRESENTATIVE AND WITHDRAW MY MONEY FROM THE ACCOUNT!

my username in casino - Barcelonec

[holydarkness]

Hi,

I've read all of your screenshots, but my plate is currently a bit full to transfer them to talkimg for visibility and easier access. Can you please re-upload them yourself to talkimg? It's an image hosting by one of our member, it'll make things easier. I'll quote for visibility after you upload them there.

Meanwhile, to clarify about one topic you raised for their live support, about notifying players from the beginning if they're not allowed to bet on sports, I believe they can't actually do that. Limiting bets are decision that's made by either the provider or the platform as the player progressed with their plays. They don't make this decision from the second you signed up.

Last, I believe if what you tell us is the whole story here, then we can try to ask FJ's representative to sort it out. I'll PM him and invite him here.


Edit: Oh, almost forgot to add, they allow you to withdraw on 31st March valued USDT 1,500, is because as per 31st March, your total depo was 2,199, and the wagering requirement [as you played on sport] was 0.5. thus, you've met them with this wager. However, wagering requirement for casino is 2x instead of 0.5, thus you'll needed to wager more.

Regarding why they require you to wager everything from "zero" again instead of deducting what you've made on sportsbetting, that'll hopefully what their representative can explain here.

This is their official thread on this forum: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

You can make your complaint there also. [...]

Let's not. OP has made their accusation thread here, let's just focus on one thread instead of having multiple discussion at once. It'll be confusing. I'll PM FJ.

[Mahdirakib]

@OP, according to this email, you have to wager ~$1300 only to complete the overall turnover requirement. The live support team has mentioned the same thing to you. Currently, your total (sportsbook + casino) wager amount is almost $4.2k.



You can easily complete the remaining wager with maximum loss of $20 on their dice game by using wagering strategies. $20 shouldn't be a big deal for you as you have more than $1.9k on your account. I know you found it strange as they are asking you to complete the wagering requirement of your previous deposits on casino games now, where you have previously placed bets on their sportsbook with those deposited funds. You could have addressed it as a scam if they had applied the terms 7.8 (about coin mixing) on you.

[Rating Place]

If FJ says that you can’t bet sports then they shouldn’t be able to force a rollover in the casino. FJ should let the OP withdraw his balance or allow sports betting to complete the 2x rollover.

Can’t do a bait and switch after receiving funds.

[Barcay]

@OP, according to this email, you have to wager ~$1300 only to complete the overall turnover requirement. The live support team has mentioned the same thing to you. Currently, your total (sportsbook + casino) wager amount is almost $4.2k.

https://talkimg.com/images/2024/05/07/ri8dg.jpeg

You can easily complete the remaining wager with maximum loss of $20 on their dice game by using wagering strategies. $20 shouldn't be a big deal for you as you have more than $1.9k on your account. I know you found it strange as they are asking you to complete the wagering requirement of your previous deposits on casino games now, where you have previously placed bets on their sportsbook with those deposited funds. You could have addressed it as a scam if they had applied the terms 7.8 (about coin mixing) on you.

please read more carefully the information I provided you! I'll try to provide it again in a shorter form:
here is a screenshot of my deposits - https://prnt.sc/4S83diazIeAF
here is a screenshot of my withdrawals - https://prnt.sc/SCu7sVsJ_EXS
You may notice that there was a payment on March 31st. This means that the casino confirms the fact that at this moment I have no wager obligations to the casino!
Further on the screenshot of deposits you see that after March 31 I made only one deposit - 574USDt
Now I provide you with a screenshot of my wager - https://prnt.sc/XEPUOhCBA1GP
AS you can see, the conditions for the wager are fully met!

it's all very very simple! And there can be no disputes!
However, if you look at a lot of screenshots of a chat conversation, you will see how Fortunejack rules change during the conversation! At the same time, the chat worker constantly makes a request to his team, which confirms that these are not random answers.
After being tricked into playing electronic games where people only lose, I lost money. They achieved their goal. Then they come up with new and already arrogant conditions! What will happen next? So you think that after fulfilling new illegal conditions, the casino will not suddenly come up with new conditions? It's all a scam! You can clearly see all this!
I really hope that when the thief is caught in the act, they will write something like “sorry, we made a mistake” and this whole story will end!

I absolutely don’t understand how to post photos so that it’s convenient for you to look at them. I can only link to the screenshot. Sorry for this.

[xLays]

I absolutely don’t understand how to post photos so that it’s convenient for you to look at them. I can only link to the screenshot. Sorry for this.

You can't post images as a newbie, but once you earn one merit and become Jr. Member rank you'll be able to. If you don't want to wait to rank up, you can get instant image posting privileges with a Copper membership. You can avail Copper membership here: https://bitcointalk.org/index.php?action=credit;promote

Hopefully, you won't be tempted to gamble your remaining funds. I've been there before, and I know what happens next.

[Pmalek]

If everything what OP has said in this thread is true, then I will have to side with the player. If he came to FortuneJack for sports betting, then no one should be forcing him to play casino games if he doesn't want to.

Having said that, I am not sure if FortuneJack can know if the sports betting provider has limited a player from placing bets or placing them above a limit. If they don't know it, they couldn't have informed the player about it. It would also be interesting to know why you were limited in the first place? Abuse, bets on suspicious matches, too many wins, etc.? The limit isn't related to this case, though.

To sum up.
If the player was informed about the sports betting limitation but still deposited to bet on sports, it's his own fault and he should wager the deposit on casino games instead.
If the player was not informed, it's only fair if the casino finds an agreement with him. It's not ok to force him to play casino games. But I am not sure if the player will like an agreement that says he would have to forfeit his winnings and only withdraw the initial deposit. That is of, course, if he didn't meet the 2x wagering requirement in the casino.

Let's wait to see what the forum's casino representative will say about this.

[Barcay]

If everything what OP has said in this thread is true, then I will have to side with the player. If he came to FortuneJack for sports betting, then no one should be forcing him to play casino games if he doesn't want to.

Having said that, I am not sure if FortuneJack can know if the sports betting provider has limited a player from placing bets or placing them above a limit. If they don't know it, they couldn't have informed the player about it. It would also be interesting to know why you were limited in the first place? Abuse, bets on suspicious matches, too many wins, etc.? The limit isn't related to this case, though.

To sum up.
If the player was informed about the sports betting limitation but still deposited to bet on sports, it's his own fault and he should wager the deposit on casino games instead.
If the player was not informed, it's only fair if the casino finds an agreement with him. It's not ok to force him to play casino games. But I am not sure if the player will like an agreement that says he would have to forfeit his winnings and only withdraw the initial deposit. That is of, course, if he didn't meet the 2x wagering requirement in the casino.

Let's wait to see what the forum's casino representative will say about this.

I was already angry when they forced me to play where I didn’t want to play! that time has passed.
Now, in order to get my money, I have already fulfilled the conditions of x2 turnover in the casino! wager x2 in the casino has already been completed!
Now I just want to take my money, which by any rules has already fulfilled the wager!


Look at the conversation in the chat, I ask why they don’t withdraw money to me and how much money I need to make a turnover - https://prnt.sc/GaMMH7azzr3C
They answer me clearly and understandably that 574.26 x2 = 1148.52 usdt
There is at least some logic in this demand, I do not agree with these conditions, but I wanted to get my money today and spend it. so I decided to play this wager quickly. https://prnt.sc/03K6t7vfqo23

After fulfilling the conditions outlined in the chat, new conditions appeared!
The problem is that Fortunjack is now asking me to make a turnover of the money that has already been won back on the wager!
Such a demand is not justified at all!
What's next? Will there be more new requirements?!
There is no point in doing anything further. I have fulfilled all the requirements for the wager!
Now we are waiting for a response from a Fortunejack representative. I really hope he solves this nightmare!

[AHOYBRAUSE]

LOL, what a shit show!
Requiring a 2x rollover without any bonus, am I seeing that right? That's actually hilarious and not industry standard. Normally you have to make a rollover of 1 time your initial deposit, that's it.

The calculation in the email also doesn't make any sense at all. Why would OP need to wager 1300$ when his recent deposit after the last withdrawal ( which means at that point he did manage the rollover for his previous deposits ) is 574$?
Even with the terrible 2x rollover he only needs to wager 1148$ to be able to withdraw.

Anyway, OP wagered a huge junk or all ( it's hard to tell from the screenshot actually, don't know what the 2 numbers mean ), so whatever the support is writing in the email is even more non sensical.

Hopefully this gets resolved fast. Good to know about these silly rules, another site I won't bother looking into.

[Eternad]

Fortunejack has a very strict policy when it comes to wagering requirements for deposits. Forcing players to play in casino just to cover the wager requirements is unfair and at the same time looks like they want OP to take extra risk in able to suffer losses before he withdraw.

I’m just curious if the wager on dice games is not counted because OP can use this game set on max win chance rate with min bet will complete the wager with less losses. I saw the ToS of Fortunejack bonuses and most of them is always required you to lose first your balance before you can get benefit with their bonuses.

[holydarkness]

I absolutely don’t understand how to post photos so that it’s convenient for you to look at them. I can only link to the screenshot. Sorry for this.

You can't post images as a newbie, but once you earn one merit and become Jr. Member rank you'll be able to. If you don't want to wait to rank up, you can get instant image posting privileges with a Copper membership. You can avail Copper membership here: https://bitcointalk.org/index.php?action=credit;promote
[...]

He doesn't have to. I'll quote all of his images if he upload them to talkimg so it'll be visible for everybody. I can't download his current screenshots into JPG or PNG or other image extension, thus I can't reupload them to talkimg myself.

[...]

After fulfilling the conditions outlined in the chat, new conditions appeared!
[...]

I've send their representative a PM, do you mind to please wait a little longer for him to notice it? He's been offline for few days, maybe it'll took him a couple of days before he come back in and read my PM. If by Thursday he's yet to be online and your situation doesn't resolve itself, I'll try other ways to notify them about this situation.

[Pmalek]

Now we are waiting for a response from a Fortunejack representative. I really hope he solves this nightmare!

holydarkness has sent the forum representative a PM. They were last online a couple of days ago, so please be patient. Hopefully they will come online soon. The account has a history to respond to scam accusations, and I don't think they will ignore this one either. 

Requiring a 2x rollover without any bonus, am I seeing that right? That's actually hilarious and not industry standard.

It is what it is. FortuneJack has had that rule for casino games for as long as I can remember. You either accept it or take your online gaming elsewhere. While their casino games playthrough might not be as fair as it could be, their 0.5x wagering requirement for sports is the better part of the story.

[FortuneJack]

Hello BitcoinTalk Community.


We have examined the case and would like to inform you that we’ll be able to help OP out in this scenario.

There was a slight misunderstanding on our end regarding meeting the wagering requirements. It was a bit of an unusual situation since OP had to wager on Sportsbook first and then on the casino, which led to the misunderstanding on our end. 

Regarding the sportsbook restriction, it was completely the decision of the provider and we wouldn’t have been able to warn the OP about the restriction before making a deposit.

Either way, we can confirm that OP completed the wagering requirements. OP should proceed with the withdrawal process and they will be able to complete it.



ADante - FortuneJack community team.

[AHOYBRAUSE]

Hello BitcoinTalk Community.


We have examined the case and would like to inform you that we’ll be able to help OP out in this scenario.

There was a slight misunderstanding on our end regarding meeting the wagering requirements. It was a bit of an unusual situation since OP had to wager on Sportsbook first and then on the casino, which led to the misunderstanding on our end. 

Regarding the sportsbook restriction, it was completely the decision of the provider and we wouldn’t have been able to warn the OP about the restriction before making a deposit.

Either way, we can confirm that OP completed the wagering requirements. OP should proceed with the withdrawal process and they will be able to complete it.



ADante - FortuneJack community team.

It's great to see such a fast and good solution for the player.
Mistakes and misunderstandings happen from time to time, some people somehow can't admit their mistakes but fortunately you are not one of them.
Too bad about the odds provider limiting/banning the player so fast, this seems uncommon after only 2 months. I wonder how much he actually won?
Other sites/providers limit as well of course, but mostly only if you win like 20k or more.

Anyway, after OP successfully made his withdrawal he should update the title as solved and close the thread asap.

[Barcay]

Hello BitcoinTalk Community.


We have examined the case and would like to inform you that we’ll be able to help OP out in this scenario.

There was a slight misunderstanding on our end regarding meeting the wagering requirements. It was a bit of an unusual situation since OP had to wager on Sportsbook first and then on the casino, which led to the misunderstanding on our end. 

Regarding the sportsbook restriction, it was completely the decision of the provider and we wouldn’t have been able to warn the OP about the restriction before making a deposit.

Either way, we can confirm that OP completed the wagering requirements. OP should proceed with the withdrawal process and they will be able to complete it.



ADante - FortuneJack community team.

There was no misunderstanding from the very beginning. Technical support, when asked “what size of turnover should I make?”, answered “x2 of your last deposit.”
After fulfilling the condition, you began to put forward new demands!

Next, I sent you two emails in which I describe in detail that all early deposits have no need turnover and that only the last one needs to be turnover! However, you answered the same thing. my complaint is not against you as a casino, but rather against your employees, who had all the necessary information from me, but did not want to check anything else and answered the same thing: “the turnover requirement stated earlier must be fulfilled”



Anyway, I thank the Bitcointalk community! I was able to withdraw all my money! Now the money is already in my wallet and I no longer have any complaints about Fortunejack.
Although I still have bad feelings, I will delete all negative posts in the Fortunejack thread.
Thanks to all!