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I would like it if someone from mt gox could contact me. This thread is rather confussing :-) i've attempted normals means of contact without any success My email is chris@paxum.com Thank you Chris
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the verification process it a bit much. I'm actually irritated right now. I send pictures of drives license. it's expired on the front. cool no problem I'll send a picture of the back with the extension sticker. still get denied because the sticker expires 8/12/2011 and I'm avoiding going to the DMV until the last second. hey tell me they can't take it because it can't be expiring within a two week period? wtf ? I literally opened a regions checking account today with the same license. so my money sits on tradehill idle until I can send them something else? I'm all for being secure but c'mon... why did tradehill remove the dwolla withdrawal option again? this is a pain. do any other trading services offer dwolla withdrawal? I'm about over this paxum stuff.
Ill post this here aswell as send you another email - you are able to withdraw funds via wire/eft or to an external credit card with the issue you are having with your ID expiring too soon for us to issue a mastercard. Resubmit the back of your card with it in full frame - it was cropped out. Chris Edit: Also keep in mind EFT transactions may be subject to extra steps in verification. Simple and painless but it is just a fraud prevention step that has helped us stop ACH fraud ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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Really now...
ON A FRIDAY!?!?!
It's friday it's friday ..... ![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif)
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I'm pretty sure what he meant that he got his card today is that he ordered his card today. Dont be a dork.
LOL THIS GETS BETTER AND BETTER!!! Thank you "Chris NOT Mallick". I just posted IRREFUTABLE proof that Clipse is lying and shilling for your company. If you actually took the time to read the IRC chat (before frantically trying to do "damage control" as Clipse mentioned). You would have noticed that the IRC chat is from July 27, TODAY IS THE 29th, so how come on the 27 he said he already got his card, but now he claims he is waiting for it? FACTS FACTS FACTS dear Chris ![Cheesy](https://bitcointalk.org/Smileys/default/cheesy.gif) . The Cobwebs Have Cleared. See??? You should be really careful before releasing your shills to attack me, because I have been in this business for too long, and I am no fool. Roberto You are an idiot. I'm done with you. Should of listened to all the people from here who told me just to ignore you. You are clueless.
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5.) 1 day later the card went into "printing mode" which I assume is about to be send out to me. 6.) will have to update once I receive it, international packages to my country usually take 2-3weeks.
This is my full process, no hassles at all.
Hi Clipse, if I understand correctly, you are saying that you did not receive your card yet right? As I understand it, you say that you are going to update when you receive your card. Then, I came across this interesting IRC chat transcript, WHERE YOU CLAIM YOU ALREADY HAVE THE CARD:Would you care to explain everybody in here why are you lying? Because you either lied in here, or on that IRC chat I just posted. Or is it this another case of a "different Clipse"? THAT WOULD BE AN AWFULLY WEIRD COINCIDENCE since you both seem to be located, or claim to be located in South Africa mate? Where are you going to go lick your shilling wounds now? Please explain your lying and shilling. Eremes : (17:55) but they charge a bit high Eremes : (17:55) 2% Eremes : (17:55) mtgox to LR is 1% Eremes : (17:55) via aurum is 2% Eremes : (17:55) not a big deal if u are in hurry rite ? Clipse : (17:55) or if ur working wiht small amounts i guess Clipse : (17:56) ;P Eremes : (17:56) lol Clipse : (17:56) $2 on $100 isnt much to worry about when you get to convert >$1000 it starts to suck Eremes : (17:56) true Clipse : (17:57) gox gonna have paxum support enabled soon allready retested it Clipse : (17:57) thats the cheapest alternative for anyone i rate Clipse : (17:57) $1 fixed withdrawal fee Eremes : (17:57) but its only available to USA Eremes : (17:57) paxum Clipse : (17:57) no its worldwide Clipse : (17:58) im in SA got my card todayClipse : (17:58) now just waiting for gox to enable YOU WANTED FACTS, WHY DON'T YOU EXPLAIN THIS ONE? HOW MUCH IS CHRIS MALLICK PAYING YOU TO LIE AND SHILL FOR THEM? ![Huh](https://bitcointalk.org/Smileys/default/huh.gif) Roberto Here is the link to the IRC CHAT TRANSCRIPT JUST FROM YESTERDAY: http://btcguild.searchonirc.com/?d=2011-07-27-17NOW ALL THE PERSONAL ATTACKS MAKE SENSE!!! Well, my friend, el pez por la boca muere. I think you had been told to stop with the false accusations unless you are going to post proof. Chris mallick has NOTHING to do with paxum. No relation at all. No family members. No third cousins. No next door neighbors best friends cousins uncles. NOTHING. Now I'll ask AGAIN STOP Putting paxum in the same boat as chris mallick and epassporte. I'm pretty sure what he meant that he got his card today is that he ordered his card today. Dont be a dork.
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FYI, since I indicated up-thread that I was planning to try out Paxum with Tradehill, I wanted to tell people that I tried signing onto Paxum, had a negative experience, and as a result decided not to use them. I posted about it at length in a separate thread. Please take a look: you might want to think twice about using this company til they fix their web site and processes.
I will read your post but here is my own experience so far with paxum. 1.) Signed up, provided documents that were scanned shitty and overlapped corners. These documents passport and bankstatement(for address verification) where rejected. 2.) I got response to my submitted docs within 2hrs, I was told to submit new scans that wasnt cropped/edited and centered without corners cutoff. 3.) I rescanned the proper way as suggested, resubmitted documents. 4.) Within 2hrs again I got accepted for verification and verified and I requested my mastercard prepaid card. 5.) 1 day later the card went into "printing mode" which I assume is about to be send out to me. 6.) will have to update once I receive it, international packages to my country usually take 2-3weeks. This is my full process, no hassles at all. Once your card goes into printing - it takes about a week for us to get it. Once we get it we ship it generally that same day to you and that takes about 2-3 weeks to arrive depending on your postal service. Chris
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Further to my previous post on the difficulty of getting verified with Paxum, I had an email exchange with Chris. I accept his explanation for why the procedure may seem more difficult than is warranted, and on the face of it it seems to be so for the benefit of us, the customers.
He also offered a pretty easy solution, which I stupidly hadn't though of myself, to get around the problem.
So far, so good.
Everything we do at the end is to protect our clients. If we dont we put everyone at risk. Even if that means rejecting some documents you all feel should work ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Better safe than sorry ... right? ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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Chris, the problem isn't just with Thunderbird. I verified that the same issue comes up with several other email clients as well. One of them was the standard Macintosh email client; my husband has a Mac Pro and I tested with it. Only certain webmail clients display your emails as rendered HTML. Outside auditing of your site is a good thing. Frankly, from my experience, it has probably saved your bacon more than once because the people who are designing, coding, and managing the web site show every sign of not knowing how to do this kind of work. ![Sad](https://bitcointalk.org/Smileys/default/sad.gif) You *really* need to get some more experienced developers ASAP. I'm a technical writer by profession, but also do a lot of QA as part of my job. I work for a Fortune 500 company, in the division that provides security "solutions" (I HATE that term) for protecting customer-facing web portals for companies and organizations that have high security needs, such as banks and financial institutions. The technical side of your business is exactly the sort of thing that I spend most of my working day understanding, documenting, and figuring out how to protect. (As in -- write use cases for.) I'm not hostile to Paxum. Nor do I think Paxum is trying to defraud anybody; I see no sign of that at all. What I do see is a sign of lack of sufficient experience in designing and managing secure web sites. You *MUST* get people in there who know how to handle the types of security required for a financial institution. Regarding the Email issue - again we have never heard of this before at all. I will have a tech look at it but to be honest this seems to be a very isolated incident.If this was a common issue i'd assume we would of been made aware of this when we first launched and had 1000's of accounts created in a matter of days. I appreciate your feedback and we do take it all in and discuss it and always improving our services. If you would like to email me any more specifics to this that may not be for the public eye to see shoot me an email chris@paxum.com - and we can get this all sorted with our tech guys ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Regards Chris
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These are very typical of the issues you have when a service goes live, especially when external events force your timing. I bet these will all be sorted out within a week at most.
We have been running for awhile and have processed thousands upon thousands of accounts with out any major issues. The PDF and email issue is very new to me and we have not be alerted to it until this post by any client. Same for the PDF issue. Regards Chris
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Now THIS is useful information... perhaps the Paxum reps can chime in and/or do something about it.
For the record, I also tried to verify my Paxum account today. I sent a scanned image and was told it was unacceptable. To my eyes it was perfectly fine.
But I guess if they make it hard enough, we'll go elsewhere.
PM me or email me ( chris@paxum.com ) your username and we will get it sorted ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Chris
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![Undecided](https://bitcointalk.org/Smileys/default/undecided.gif) I just attempted to open a Paxum account, to try them out. The experience was extremely difficult, and at the end I called Paxum and had them walk me through the process of closing the account. I did not feel safe using it. Here's what I noticed in the process; 1) Paxum's automated emails use HTML, but have incorrect MIME settings. This means that they are displayed by Thunderbird and the other email clients that I tested as plain text. *That* means that you have to search through a bunch of HTML codes to find the information that you need to confirm your account, etc. 2) Paxum uses attached PDF files to send certain types of critical information, but because of the broken MIME settings, the attachments cannot be viewed or detached in normal email clients. They must be handled by hand, by saving the email as text and then using a utility to demime them. Most users are not up to figuring this out. 3) Paxum's web site is extremely picky about the format of information that it accepts in fields when you are signing up, but does not tell you in advance which symbols are disallowed. Among the issues: periods (.) are not allowed in street addresses, but you find that out only when you include one and get an error back. 4) Paxum will not accept a scanned image above 4 MB in size for identity verification, but states that images must be "high quality" and rejects faxed images. It took me several tries to come up with an image that was of a size it would accept and also a quality it would accept. This is *really* annoying. I could continue, but frankly, the email and web site tell me that the people managing Paxum's servers are not very good at what they are doing. I work in networking security, manage a mail server, have managed web sites since the mid-1990s, and am intimately familiar with what it takes to run a secure site. My assessment of Paxum's setup is that their technical people do not appear to be experienced enough to be trusted running a site that requests and holds information that will allow identity theft. I didn't run a vulnerability scan on the site, but would not be at all surprised to find cross-site scripts and other vulnerabilities that can be used to steal information. I recommend not using Paxum. They probably mean well, and after they get their act together on their technical services might be worth using. For now, though, giving them the information that they request to manage your money is IMHO taking an unnecessary and unwise risk. Thanks for bringing attention an issue with thunderbird and our mail. I'll have it addressed right away. This is the first we've heard of people not being able to open the PDF unless they save the file. I personally have downloaded it from my gmail. Mac's mail aswell as outlook without any issue aswell as all of our clients. I'll have this tested with thunderbird to see if there is an issue but we have sent out 1000's upon 1000's of these pdf's with very minimal issues. If you are unable to get the proper format we need to verification you can always open a ticket and let a support agent know that you are unable to get the file below 4mb and i'm pretty sure we have an alternative solution for them to verify your documents ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) As for the security of our site - our sites are often audited by outside sources aswell as our banking partners. We feel our system is very secure and we take security very serious. If you find a bug in our system we would encourage you to let us know so we can address it right away.
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I posted proof that PaxumRuthwas outted an ePassporte person in another forum in December 2010.
Zero disputing it.
A Mod removed my link and pic.
I actually saw the pic before it was removed, it proved no such thing. It only showed someone called Ruth saying it was possible to retrieve funds from epassporte for a fee. It was isolated, out of context, and there are at least three or four ways in which the statements made by that Ruth (which might or might not be the same Ruth) could be interpreted without in any way implying that she is an "ePassporte person". Not the kind of proof that would fly with anyone, in my opinion. It may well be that Paxum and ePassporte are one and the same, but so far I have not seen anything to indicate it. And the nature of the attacks has been underhanded to say the least, reflecting much more poorly on you and Aurum than on the Paxum reps. So if you are right and there is something about them that isn't kosher, you have done us all a disservice by going about it in such a sly, underhanded and unintelligent way. It would have been much more helpful for you to present your evidence earlier, in full and without the stupid intrigue. Actually ruth never said it either - she quoted the person two post above her. In the ARCHIVED version of that site ( the one he decided to screen shot ) does not show the QUOTE BOX but if a person looks up TWO post you will see where another user said it and she quoted his post asking to get in touch with her regarding something totally unrelated to epassporte ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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I have a question: I heard it takes up to 7 business days for a deposit to clear paxum and then get into mtgox/tradehill. Why so long? Dwolla is only 3 business days. (even that is too long if you ask me, considering they already verified my bank account my making deposits to it)
Dwolla used a different bank than we do. our bank is based out of Belize and generally offshore wire transfers take around 3-5 business days.
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And i'd be happy to meet with anyone at any of those Is there any relation between Paxum and Ruxum?
No - not at all. but soon enough BitcoinExpress and aurumexchange will find super secret connections between us im sure ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) we both end us XUM so we must be related ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) Who is Penn Olson? No clue..... But you know who is Michael Olson, right? http://www.penn-olson.com/2011/07/27/ruxum-bitcoin-asia/Penn Olson 1 haig road #12-565 singapore, singapore 330046 Singapore Just where Ruxum bitcoin exchange was registered before they hide under private registration! I guess when they come out of beta they will have their accounts with Paxum?! [/quote] I will confirm that Ruxum did email me last night in regards to setting up with us. No clue who they are tho
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And i'd be happy to meet with anyone at any of those Is there any relation between Paxum and Ruxum?
No - not at all. but soon enough BitcoinExpress and aurumexchange will find super secret connections between us im sure ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) we both end us XUM so we must be related ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) Who is Penn Olson? No clue..... But you know who is Michael Olson, right? [/quote] Yes he worked for us for two weeks. One week he was sick and was not around. The next week he informed us he was not going to be with us anymore. If that is a relative of his - no I do not know his family. He lives in Asia - I don't.
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And i'd be happy to meet with anyone at any of those Is there any relation between Paxum and Ruxum?
No - not at all. but soon enough BitcoinExpress and aurumexchange will find super secret connections between us im sure ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) we both end us XUM so we must be related ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) Who is Penn Olson? [/quote] No clue.....
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So are yall gonna make a sequel to Middle Men?
I keed! I keed!
I guess i should of made it known that i have seen that movie - i guess thats another connection for us ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif)
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Please post any questions you have regarding our service in this thread...
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I will not retract ANYTHING. The moderators on this forum is welcome to ban me if they want to. I AM DOING THIS TO PROTECT THE GOOD PEOPLE IN THIS FORUM, and to protect Jered.
There's entire sites dedicated to Chris Mallick and all the pies he has fingers in. Trust me, ePassport and Paxum are like oil and water. Come out to the Phoenix Forum or Internext and if you know anybody who knows anybody, you'll find there's absatively no relationship between Paxum and ePass. Other than the same relatives of Chris Mallick, Same Companies, Same Process Servers in two different countries, relatiosnships with mallick owned corps..... Jesus people, go to Google. Name one relative that the owners of paxum or any paxum employee share with epassporte - or say you are wrong Name one company that is the same as paxum or any paxum employee share with epassporte - or say you are wrong Name one process server paxum or paxum employees share with epassporte - or say you are wrong Only relationships we share is most of the people that used mallicks service - now use us. I'm not aware of ANY companies mallick owns or has any invovlment in uses paxum at all. Post one or say you are wrong You are 100% wrong about everything you are saying.
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I will not retract ANYTHING. The moderators on this forum is welcome to ban me if they want to. I AM DOING THIS TO PROTECT THE GOOD PEOPLE IN THIS FORUM, and to protect Jered.
There's entire sites dedicated to Chris Mallick and all the pies he has fingers in. Trust me, ePassport and Paxum are like oil and water. Come out to the Phoenix Forum or Internext and if you know anybody who knows anybody, you'll find there's absatively no relationship between Paxum and ePass. And i'd be happy to meet with anyone at any of those Is there any relation between Paxum and Ruxum?
No - not at all. but soon enough BitcoinExpress and aurumexchange will find super secret connections between us im sure ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) we both end us XUM so we must be related ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif)
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