I sent from mexc exchange to bybit exchange, I have all the information, bscscanda shows the coin, but it is not reflected in my account, I know that it should be 15 left in 13 block approval, I have no idea what to do.

I sent bnb (bep20) to the crypto exchange with the crypto wallet, but it does not appear in my exchange account because my exchange does not support smart transfer. HELP ME PLZ