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UPDATE: Their reasoning now for disabling my account is because I have been gambling for over 2.5 years and losing well over $80k from a banned region. Never used a VPN besides when i wanted to do an occasional no-limit buy. However I cannot provide proof for this through login history as my account has been disabled so unfortunately you guys would have to take my word for it. They have also changed their reasoning once again for locking my account. First their reasoning was a third party KYC and identity verification. Second time it was a external investigation they can not disclose Now its an external flag? They did however say they can unlock my fund when I proof my source of funds which I have already done 5 weeks ago, so once again, I have submitted bank statements.    |
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UPDATE: 3 weeks have passed without any updates with the reasoning that its a third party investigation that they can not disclose.
Should I open up a case on one of those external websites ?
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They have exactly 48 hours to reply on CasinoGuru according to the countdown. I find it funny how they've had complete radio silence regarding this for 5+ days. I'm expecting them to reply and say they're still investigating it and egg it on because they saw I was gambling on the account recently. I'm not placing a single nother bet until I get my withdrawal.
4 scenarios here:
- They come out in the next 72 hours with some crazy accusations or some reason as to why they should not pay me. Calling me a drug dealer or human trafficer or saying I hacked the game or some shit.
- They actually pay me in the next 72 hours
- They say they want to continue their investigation and apologize for a delay (it's already been 2.5 weeks. They just want me to lose it)
- They continue their "investigation", see I'm not folding and not placing a single bet, and finally pay it out in like 1.5 weeks after continued delays even though I won on their own originals.
I hope all goes well for you OP since its alot of money, I, myself am waiting currently over 3 weeks on 50k withdrawal on a third party investigation that they are not disclosing  (@ rollbit) |
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> over $50k+ withdrawal > account investigation i have heard this one before.. |
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What happened: Hey y'all, I play mostly Evolution games on Rollbit. For this one, I deposited ~$82k USD and withdrew about ~$120k. Whenever my withdrawals are pending, I contact support, and message them and my withdrawals are out in a few minutes to a few hours, never goes past 1 day. For this instance, I'm pending about over 24 hours now which is why I decided to make a post about this. My account has withdrew and deposited higher amounts with no issue so not sure what the delay is on this one. I also just KYC'ed up to level 4 based on Support's suggestions: https://imgur.com/a/oky8NO3Happy to close this post once the withdrawal is settled.  Games played normally: Evolution Blackjack (Live and First Person) Profile Link: Rollbit Reference Link: Rollbit.com Amount Deposited: ~$82,000 Amount Withdrawal Requested: ~$130,000 Payment Method: Solana Proof of payment: https://imgur.com/a/P5mv2YzRequest: https://imgur.com/a/P5mv2Yz(I make multiple requests to withdraw because my mind kept changing its mind on how much to actually withdraw and how much I wanted to keep playing with, eventually I withdrew most of the balance after a while) Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it. Cheers I have had these long waiting problems before as well when withdrawing SOL (15k), they do also mention that when withdrawing from their SOL wallet (I think they don't hold a lot of solana). Anyways I hope this gets resolved for you OP. |
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anyway, you mentioned that losing this money doesn't hurt you
Yeah, losing the money wouldn't hurt me as I've read some topics in here where people are some problem gamblers and lose their savings. However I made 55k from a $250 deposit so I technically only lost that, still it would be nice if I would get that money but I'm done stressing about it and will just wait it out I guess. |
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I have received a reply from legal@rollbit.com after taking Razer's advice to e-mail them for more information, obviously nothing productive once again. I asked them who is investigating me and what the reasoning is.  |
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but your action lately warrants a question of sincerity. First you jumped straight to assuming your account is under federal investigation while [as I pointed out] normally people will insist their fund is clean and/or have no idea why they're being scrutinized.
Please show me where I jumped straight to that conclusion, I came to that conclusion after waiting for over 3 days without a response then seeing Razor publicly in this thread saying that the investigation is a "very serious matter" outside of their "gambling sphere" about the "source of funds" and when I ask them who is doing the investigation "they cant share this". After that I replied "the only thing I can think of at this point is a federal investigation". I don't know if the people here are dense but why do you think I jumped straight to that conclusion?, I deducted it with the information provided. I have already submitted source of income to Rollbit, I have nothing to gain if people believe me or not, are you guys paying me back the money? I'm simply here to share my experience with Rollbit. |
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it is not new that a complainant does not tell the whole truth to gain sympathy and get support from the community. h
LOL, It's quite amusing how I ended up being the shady person when Rollbit is changing their reasoning for locking my account. I'm not here for sympathy I'm just showcasing my experience with Rollbit, if I was here for sympathy I would keep posting here daily and keep crying about how I lost 55k. Instead I have accepted the fact that the money is lost since Rollbit refuses to tell me who is investigating me, not replying to my e-mails I send over to legal@rollbit.com and the only updates I get is through this forum post instead of personally in support tickets/emails. if it were me there is no way I'd quickly let go of that $55k and would try and fight even if it takes months.
Like I said in my post before this loss doesn't hurt me, I'm just raising awareness. |
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A moderator can close this topic, I just had contact with support and it's beyond fucking crazy how they treat me. Money lost $55k, doesn't hurt me but just want to warn others.  Deleting this account now. |
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Unless they have a feeling that one or more of the deposit they made will raise suspicion?
Just checked my deposit address on etherscan, the first transaction goes back to 904 days ago. Been using mostly the same ethereum wallet. The funds come from exchangers because my portfolio mostly consists of XMR so I XMR > ETH swap and then gamble whenever I feel like it. |
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Umm... is there a reason why you'd think the source of your fund is a part of federal investigation?
It's the only logic explanation, they are awaiting an 3rd party investigation outside of their "gambling sphere", they received a formal request and I have to e-mail legal@rollbit.com for more information. However, I find it inappropriate for Razer to share these details publicly, seemingly to protect his reputation. I have been waiting for a response from legal@rollbit.com for three days without any reply, and the support chat has also been unresponsive. The only updates I receive about this case are through Razer's posts in this thread. Additionally, two days ago, the live support mentioned that this was merely a KYC and Identity Verification Online Processor. Now, it has suddenly escalated into a full investigation.  Something doesn't add up here. |
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wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.
Only thing I could think of is a federal investigation at this point..  |
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To clarify, and re-reading your opening post, you have completed the KYC process, they've accepted the documents you provided and your account is marked as successfully passed them? Or is it still on process?
If it already passed their KYC, the betting history as you described should shed us some light and matched with Razer's explanation, that your account is currently being investigated following a big win on Sugar Rush.
Level 1,2 and 3 KYC have been passed. After the big win was asked to verify address + bank statements and that's what I think I'm currently waiting on. |
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Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.
Hello, I was scrolling around this forum and I noticed you are also having trouble with Rollbit, they also locked my account with well over $55k. Do you mind if we DM? |
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I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.
This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account. I have emailed them at legal@rollbit.com currently still awaiting their response, I don't know what's going on but this all looks very shady to me. When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account. |
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OP, apologies for the lack of update within our support system. There's not much we can add here except let you know this isn't pending anything related to us. We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation. For further information, I'd suggest reaching out to legal@rollbit.comThanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter. |
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Let me guess. these win you are from (Sportbets)?
Yes, it was from the Spain vs England game |
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