Rollbit locked my account with $55k+

[PX-Z]

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to legal@rollbit.com

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

Sounds everything is right, so you will need to do is to wait until the third party KYC provider made a heads up about your KYC status. And it looks like it will be approved knowing you are already a level 3 KYC approved. But i don't think this will go far for two weeks for them to finish the verification.

[holydarkness]

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to legal@rollbit.com

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

Hi, as they've replied and explained above, it's a third party verifier who request an investigation, and the length of the investigation is also unknown to rollbit. hence, the answer; they honestly can't give you much information on how long will it take. Rest assured that if they found nothing wrong, they will not confiscate anything and most likely will let it through.

[AHOYBRAUSE]

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to legal@rollbit.com

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

Hi, as they've replied and explained above, it's a third party verifier who request an investigation, and the length of the investigation is also unknown to rollbit. hence, the answer; they honestly can't give you much information on how long will it take. Rest assured that if they found nothing wrong, they will not confiscate anything and most likely will let it through.

Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

[acroman08]

-snip
Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

[AHOYBRAUSE]

-snip
Since when is a 3rd party verifier requesting an investigation??
You deposit and play at the casino, which is holding your money. They can USE a 3rd party verifier but this verifier has nothing else to do than checking a document and that's it.
Rollbit is yet again just blaming some other party (mostly it's the player they blame) for their own shortcomings, that's just ridiculous. Also not updating the player about this is bad customer support. Why else would he have to come here?

Also, he doesn't need to be blocked from receiving his earned rewards, a block of the withdrawal option while going through KYC is sufficient and bad enough already. Any other casino that asks for KYC lets you continue playing and getting your rewards while waiting for KYC.
Seems like they just don't want to pay the bonuses he rightfully earned through his gameplay.

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

That's why I replied to what holydarkness wrote, it sounds odd.
But still, OP says he made the bet on the Euro final. I mean, what investigation has to be done here? It's been the biggest game if the year obviously.

[throwaccount58]

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at legal@rollbit.com currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

[Rating Place]

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at legal@rollbit.com currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

Do not make any more bets. Many casinos delay payouts hoping that you will lose it back. There are cases of that here at BCT.

[holydarkness]

I could be totally wrong but I have a feeling that the "third party" Rollbit is talking about is not about the KYC verifier, it's probably the odds provider who requested for the account to be locked while they do an investigation. the OP mentioned after I asked that he didn't request for withdrawal but he was asked to perform KYC just right after winning $50k+ from betting on sports.

This is not entirely true, I have placed 2x $250 bets on spain winning which resulted me in winning $1250. When I woke up I got KYC'd and completed level 3. This was completed and all was fine, I then did a $180 sugar rush which paid $33.000, immediately after that I was asked for a level 4+5 KYC without making a withdrawal. I then played some blackjack while awaiting my pending level 4 and 5 KYC and ended up with a balance of over $60.000 when asking in global chat how long KYC takes because I had been waiting for over 9 hours, after asking this my account got muted. I then had a gut feeling something was not right and started doing $10.000 bonus buys resulting in me losing over $20.000, in which they disabled my account.

I have emailed them at legal@rollbit.com currently still awaiting their response, I don't know what's going on but this all looks very shady to me.

When I get home I can upload images of these chat messages with support of them saying I'm KYC'd verified and disabling, re-enabling my account.

To clarify, and re-reading your opening post, you have completed the KYC process, they've accepted the documents you provided and your account is marked as successfully passed them? Or is it still on process?

If it already passed their KYC, the betting history as you described should shed us some light and matched with Razer's explanation, that your account is currently being investigated following a big win on Sugar Rush.

[throwaccount58]

To clarify, and re-reading your opening post, you have completed the KYC process, they've accepted the documents you provided and your account is marked as successfully passed them? Or is it still on process?

If it already passed their KYC, the betting history as you described should shed us some light and matched with Razer's explanation, that your account is currently being investigated following a big win on Sugar Rush.

Level 1,2 and 3 KYC have been passed. After the big win was asked to verify address + bank statements and that's what I think I'm currently waiting on.

[Rollbit Razer]

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

[AHOYBRAUSE]

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

Just to make this clear, who exactly is asking for this investigation if not rollbit?? The odds provider or any slots provider has nothing to do with funds, they just offer the games. For them the money is just a number, rollbit is controlling and managing the deposited funds, nobody else.

[acroman08]

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.

[throwaccount58]

wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.

Only thing I could think of is a federal investigation at this point..

[Rating Place]

-snip-

To clarify, it's not related to anything in our sphere. It's an alleged, very serious matter and once we receive requests like this, we must allow them to complete their investigation uninterrupted.

The investigation has nothing to do with the activity on their account, but the source of funds.

Just to make this clear, who exactly is asking for this investigation if not rollbit?? The odds provider or any slots provider has nothing to do with funds, they just offer the games. For them the money is just a number, rollbit is controlling and managing the deposited funds, nobody else.

Rollbit is blaming this on a third party. As you said, it’s between Rollbit and the OP. Rollbit decides if they are going to pay.

The OP has been playing for 2.5 years. His sports bets aren’t that large to raise a red flag. He wins $33k in the casino and all of a sudden there is a serious claim on source of funds. The sports wagers are too small for concerns on source of funds.

Unless there is a court subpoena, the OP should be paid. The subpoena would be served to Rollbit, not the third party.

[holydarkness]

wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.

I thought the same. If a request of investigation came from an allegation of questionable fund, shouldn't it came internally from Rollbit who received the fund? So who actually initiate the investigation?

Only thing I could think of is a federal investigation at this point..

Umm... is there a reason why you'd think the source of your fund is a part of federal investigation?

[acroman08]

wait, I am more intrigued. so if the reason for the investigation was because of the gambler's source of funds, does this mean that it is neither the odds provider nor any slots provider that requested the investigation? sorry if the question is a bit intruding but I am just really curious as to why the reason for the investigation is because of the gambler's funds.

I thought the same. If a request of investigation came from an allegation of questionable fund, shouldn't it came internally from Rollbit who received the fund? So who actually initiate the investigation?

I am really curious too. dang it, I hate being too nosy.

Only thing I could think of is a federal investigation at this point..

Umm... is there a reason why you'd think the source of your fund is a part of federal investigation?

since Rollbit mentioned that the investigation has nothing to do with his activity on the website, it might mean that the odd provider and the slot provider didn't request the investigation, so my guess is, that the OP thinks that his funds are being investigated for money laundering, that's probably why he thinks that his fund is part of a federal investigation.

[throwaccount58]

Umm... is there a reason why you'd think the source of your fund is a part of federal investigation?

It's the only logic explanation, they are awaiting an 3rd party investigation outside of their "gambling sphere", they received a formal request and I have to e-mail legal@rollbit.com for more information.

However, I find it inappropriate for Razer to share these details publicly, seemingly to protect his reputation. I have been waiting for a response from legal@rollbit.com for three days without any reply, and the support chat has also been unresponsive. The only updates I receive about this case are through Razer's posts in this thread.

Additionally, two days ago, the live support mentioned that this was merely a KYC and Identity Verification Online Processor. Now, it has suddenly escalated into a full investigation.
https://talkimg.com/images/2024/07/23/4Vnxw.png

Something doesn't add up here.

[holydarkness]

Umm... is there a reason why you'd think the source of your fund is a part of federal investigation?

It's the only logic explanation, they are awaiting an 3rd party investigation outside of their "gambling sphere", they received a formal request and I have to e-mail legal@rollbit.com for more information.

However, I find it inappropriate for Razer to share these details publicly, seemingly to protect his reputation. I have been waiting for a response from legal@rollbit.com for three days without any reply, and the support chat has also been unresponsive. The only updates I receive about this case are through Razer's posts in this thread.

Additionally, two days ago, the live support mentioned that this was merely a KYC and Identity Verification Online Processor. Now, it has suddenly escalated into a full investigation.


Something doesn't add up here.

Though I have to say that their initial reply [on your screenshot] about the 3rd party being KYC and identity verification is a bit weird given they now state a different situation, IMO, the normal response when someone was alleged and questioned for a suspicious source of fund, of which they have no idea about, will be to insist that their fund has no problem as they can be rather sure that the source [their income] is not connected to any illegal activities. Unless they have a feeling that one or more of the deposit they made will raise suspicion?

[throwaccount58]

Unless they have a feeling that one or more of the deposit they made will raise suspicion?

Just checked my deposit address on etherscan, the first transaction goes back to 904 days ago. Been using mostly the same ethereum wallet. The funds come from exchangers because my portfolio mostly consists of XMR so I XMR > ETH swap and then gamble whenever I feel like it.

[throwaccount58]

A moderator can close this topic, I just had contact with support and it's beyond fucking crazy how they treat me. Money lost $55k, doesn't hurt me but just want to warn others.

https://talkimg.com/images/2024/07/24/4rGSo.png

Deleting this account now.