Just wanted to say that I guess I didn't have my notifications set correctly.
Anyway, Thanks for all the replies and I'll post back in a while.
I'm in the USA
I take it that the support team has responded and given you a reason for “cancelling” your account. If I am mistaken and the matter is still unresolved, you can take the complaint to their official thread and hopefully you can get a quicker response.
Here's the official thread:
https://bitcointalk.org/index.php?topic=290799.6960
It’s fine to use exchanges for buying crypto but for hodling, I strongly advise you move your coins to a non custodial wallet like Electrum, Blue wallet or Unstoppable. Always verify before downloading any of these wallets.
Thanks @Pokapoka124
I did as you suggested and posted on the Kraken thread just now. But their email advising me that they were closing my account said
Unfortunately, we must inform you that we will be closing your Kraken account. For security purposes, we cannot disclose the reason for this action.
I'll try to respond to each reply as time permits, but just to say, I was able to open an account with CoinBase. Hoping that was a good choice. I'll be purchasing a hardware key soon but for now I'm using Sparrow. But I would like to choose one more exchange to continue to learn the ins and outs of trading.
So you lost your deposit with the account? Their support team should be able to facilitate a refund if they are not dubious, if it's a high enough amount you can keep messaging their support team also get their attention by posting in active communities where they have some representation.
Sorry, I should have said they reversed my ACH. So they are not holding my funds.
• As long as it's a custodial exchange there is always that risk that they steal or lose your funds. Not your keys; not your coins. You can trade with exchanges like Binance, but you shouldn't leave your funds there after making a transaction, always move them to a non custodial wallet.
Understood about the wallet. Is Binance good fo a NooB?
I will recommend P2P exchanges like bisq, but I am not aware of their fees, you'll have to do your own research. With a decentralized P2P exchange, you do not have to trust, the exchange does not hold your funds at any point. You also don't have to go through KYC process. The downside is decrease in liquidity when compared with centralized services.
Thanks I'll research that aspect.