It seems that customers from several countries(Netherlands, France and Poland at least) need to complete a new KYC before November 1st (2024) in order to still be able to use the exchange(including the Kraken Pro version). Otherwise their account are going to get restricted according to this email from Kraken. Customers won't be able to trade anymore and their accounts won't even be maintained in the future. They don't say anything about withdrawals though.
Kraken has recently acquired BCM (Coin Meester B.V.), one of the Netherlands’ oldest and most respected registered crypto brokers. This acquisition will enhance Kraken’s ability to serve our clients in the Netherlands, France and Poland.
As we transition to offer you a more bespoke and localized client experience thanks to this acquisition, we require you to confirm your account details, and agree to our new Terms of Service in order to ensure an uninterrupted experience. This information will be requested after you sign in to your Kraken account.
Please note that if you have already provided this information, no further action is required from you.
Using the button below, simply sign in to your Kraken account as soon as possible and complete the quick questionnaire.
Complete Questionnaire
If you do not complete this by November 1st, your open positions will be closed and trading will be restricted until you complete the re-verification process. Completion of the questionnaire will be required in order to maintain your account.
If you have any questions, please don't hesitate to contact Kraken Support who are available to help 24/7/365.
Thank you for choosing Kraken
The Kraken team
