My whole issue if that after 1am on Tuesday they did not respond to over 20 emails and 5 voice mails...if they had responded I would be in a different frame of mind

RESOLVED - WILL HESITATE TO USE THEM GOING FORWARD THOUGH....

just sent all the screenshots to Charlie so if he resolves then I will not need to, but I have a plethora of screenshots

No I did not begin the communication this way. I started very very civil asking for help but then did not get anywhere and finally they stopped communicating.  I emailed over 20 times, called 5 times and left messages and spent numerous hours deciphering the blockchain info....

It shows one payment not both

I have been trying to communicate with Bitintstant since Tuesday night when I made 2 separate deposits for $500 each and they decided to keep one for themselves. They communicated with me that evening, telling me they had paid it, without showing me any proof.  I the sent them numerous screenshots and emails asking for proof and stating the simple fact that my money NEVER went into my account.  If I did something wrong in the process, they need to show me.  either way, at the end of the day, $1008 sent, $480 received by me.  

****EDIT-just received my BTC's so apparently the starting point for CS is this board.  Shame because I have had great service from them up until now.****