So, they made me go through all that process knowing I'm from America and sent a email saying I am not allow to use the platform being from the US. Hmmmmmmmmmmm. Really?....

But, I was able to withdraw all my funds immediately well within 14 days..

So people don't give up your coins to these people. They have caused my family real bad hardship and fincial losses. I buy and sell coin locally so that was a big kick in my you know what. But here I come USA BASED EXCHANGE.

Do not give up a cent to these people. I believe like everyone says they just want to hold you off to hopefully have you say its not worth it. It took me a police report and reporting to multiple agencies and emailing them and trolling telegram support to keep escalating to get them to finally let me withdraw.  

They have very little worth I looked up and I believe it was a delay tactic to take my coin and or they didn't have it to withdraw. If you get slammed by there KYC do not give up........

This site may be on the brink to destruction as I cannot label this a SCAM I can say became full and do not give up.......

Ohh when I say trolled telegram support. I mean I asked them to non stop escalate my tickets. What got me kicked was replying to there messages and asking questions. Me trolling to have them escalate my ticket every hour did not get me kicked once.just want to clarify.

Appreciate the support and there was a reason I chose to go with hitbtc. It was because of the bitchoin cash for qnd they promised to pay the tokens out fast which would have been a good chunk. As I said would but, they did pay them out and at the time trading worth was higher at hitbtc but, I did end up loosing my butt trading because I believe at that time bots were upping the price then crashing it. Took me for a decent size ride lol but they paid them and I really had no other option at that point. I mean I wasn't new to bitcoin I been with btc since it went past 200$ but, I wasn't familiar with other crypto and how to claim so I opted for easy and worth more.

In the long run they always treated me good till this so. Im hoping this gets fixed.

So I was denied of course but, was told to send proof of address as I said last update. Well guess what. Everything I went to upload it I had a error up untill now when I reached out by making a new telegram account. Well I just submitted 2 more address proofs which include another valid government letter and a bank statement. So I have high hopes for this to go through finally.

Either way I will be reporting here qnd qs stated upon completion I will edit and rename thanks for all your support.

I think it is valuable that people post whats going on because the smallest change could be between getting locked out or unlocked. In this case my small change was making a new telegram to message there support so let's see what happens.

I hope this thread helps someone in the same situation. Unfortunately, I been there for years didn't think this would happen so, you know. But, i had people telling me your money is gone off bat not even knowing the company and it brought nothing but fear and mental breakdown. I just wish I would have hit the forums before I actually started asking people who have nothing better else to do then to run there negative thoughts on to you to make you feel how they do. Its sad.

So here is some positive vibes.... enjoy while we wait.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~P~~~~~O~~~~~S~~~~~~~
~~~~~~~~I~~~~~T~~~~~I~~~~~~~~
~~~~~~~~~~V~~~~~E~~~~~~~~~~~
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~~~~~~~~W~~~~~A~~~~~V~~~~~~~
~~~~~~~~~~~E~~~~~~S~~~~~~~~~

^^^^^^^^IT ACTUALLY TOOK 20 MINUTES TO DO THAT ^^^^^^^^

From my heart goes a ballerina slipper to shoe off them Energy Suckling Vampires. From my mouth goes the stinkiest garlic smelling breath to Push Them Away. And out my butt, goes a toot to grab there fang tooth. Now we have ourselves a full time worker. I'll protect you!!

First, I appreciate the suggestion I didn't think of it that way.

Next, don't give up 1 cent of what you own to anyone ever. Your situations is easy for 2fa. I actually went through that process 3 months ago which is why I'm so upset. You have to basically do a kyc to support email. I canceled mine after sending my info qs I found my 2fa.

Next, I will never do anything but tell the truth, right. Now support has took my account and are doing q more extensive review on my identification after providing multiple messages along with proof there valid to support and there legal department. Now I won't say this is not a stall deploy but they sent a email stating it may take more time to do q intensive review. Which is great by the way because they kept denying valid documents. If I took a picture you would see over 20+ documents along with proof of being valid.

So, good news and still upsetting that I can't get in it yet. I just hope this means they have heard me. Of course I will be reporting the outcome and changing titles and feedback upon case resolution.

But to you qnd other people I am going to post there telegram support qnd legal department information so maybe you qnd others can go after whats yours.

Legal@hitbtc.com
https://www.google.com/url?sa=t&source=web&rct=j&url=https://t.me/EN_HitBTC&ved=2ahUKEwjFyNOqutfsAhWKWc0KHTIaD2AQFjAAegQIIhAC&usg=AOvVaw1XDrWH5Gah04OEjUaekxKT

By the way, telegram support has banned me out for asking multiple questions saying I'm spreading FUD or spamming chat when I was just answering and asking questions but, I do believe by me not dropping my situation qnd having them escalate my tickets may have done something.


Update: while reading this they are now just asking for address proof so, maybe this is it... I won't change what I wrote above for documentation.

So i received another reply after they sent me a email saying they can only accept government documents.  Well I sent the proof that was a government document and what they gave for me to use to validate myself legally.

They email me saying they can't see my face but yet its right there real big on the paper. How can they not see my face matches my name? I am getting a different answer each time. I believe it may be a stall ticket to let me have whats in my wallet. Can they not cash me out for my little amount? I'm not a billionaire yet!!!!

Hi unfortunately I been with them for years and just about 3 or 4 months ago I lost my 2fa and had to verify to u lock it but I ended up finding it and canceled so I recently verified also. They just denied me again this morning saying my documents are out of date lol but I got it yesterday.

I figure after 3 years of business we would be ok.I never used used multiple accounts. I had the same account for years. When I contact support the email is the same reply we will see what we can do but nothing after that. Let alone I have over 24 documents on my kyc and I can't delete any off. I even had my wife verify since we're married.

By the way telegram support keeps banning me when I ask about my tickets to escalate. I have all communications.

Does anyone know if the two addresses for them are correct on there website and I'm it just a p.o box type pleace or a actually business? I have though about going after my money im chile and Hong Kong because what they took would definitely cover the trips. I mean who does this to people.

Who ever told me to change title I figure I may keep like how it is it stands out!!!!!

https://pasteboard.co/JxueuT6.jpg

https://pasteboard.co/JxueUTr.jpg

Both proof of VALID KYC document. Also, the license document had a lot more information below it because of covid my old license is still valid to December 1st which I also sent but they denied even though I sent a link that proves its valid. But this paper I got today its temporary but valid and usable. The email is what they sent after sending what they asked for.

Hitbtc has possibly scammed me after 3 years of service using KYC to not let me withdraw. Of course the issue is still ongoing and I will change the Aquisation upon the outcome of the current issue.

I have sent multiple documents by email, support tickets, and even KYC and they were all legal and valid documents. I even sent my wife's documents just incase. I had a old ID which is also still valid to December 1st 2020 I sent them also. Well they keep denying it with its outdated. But, I sent a valid document i just went to bmv to get today and they denied it twice so far saying its outdated.

On there rules and identification list, the document is not 3 months old and is valid.

So what happened to cause this after 3 years?

Well I went on hitbtc to exchange some coins to another so I grabbed my deposit address with 0 issue. Next I go to receive my payment qnd give the address. I then go to convert coin in the exchange and get a odd error so, I try withdrawing qnd get another odd error. Like whats going on.

Well you haven't identified your self for awhile and its a long standing account we need you to reverie. Reverie why? I mean I use the same email and 2fa I always did let alone, I sent all the documents I have and today even new documents stamped by the government. Everything I used to get at other places. Well I try talking to support in email and I keep getting the same reply we will se what we can do.

I offered them to reverse the last transaction if they don't believe but why would I send coin to a account that isn't mine and risk loosing it whats the point?

I offered them to let me just withdraw my account and close it but of course no reply.

I write in a different email address a ticket guess what a reply.

So here is one ticket I wrote from another email and sent my identification.  Ticket#595361 and Ticket#594705. Now I ask why do they keep kicking me off telegram support when I'm asking questions and there saying there escalating but 0 response just a kick off telegram group.

It's suspicious because I sent everything they needed. Everything is valid. I mean I have about 15 documents in my kyc all valid. What else? I mean this is not right and it needs tookcare of. All I basically have is crypto I even get paid in it. I have never had issues till now with them.

Email after email qnd nothing not even a courtesy reply. I mean help me don't just say you will do something. It had me to the point of snapping in a break down thats how bad. There really affecting my family. I mean I spent what I had to renew a valid license just because of the date and now they still said the date isn't correct ill add all there responses and proof if this is not token care of soon but, it does sound like it may be a possible scam so I'm opening a aquasation.



THE LAST POST OM HERE IS THE CONCLUSION

This company is trying to scam me. I have sent valid dated identification and there just automatically denying it. Over and over. I have the same email the same 2fa key and everything. I went today to bmv just to get a new license print out which is a paper they give while they send the card, that is valid information. As stated on there site, it must be valid within 3 months old and i got the document today. I even had my wife verify. Not only this but, they have all my money including what I feed my kids with. There making users like me think twice about using crypto anymore in substitute for hard cash. I get paid in crypto I decided to swap it out and with no warning 2 minute after I deposit, I go to withdraw and get a error. They say i need to do kyc which i sent all valid documents even my old license was still valid till December 1st because of the covid. But I provided all legal and valid documents. They keep not answering through email support or anything. They kick me out of there telegram group because i ask questions because im worried about my money.. This is ridiculous. I'm sure they know who I am I have about 70 tickets in because they keep not doing anything for me after a day or so.  I also submitted all my proof in a ticket and they won't answer so I'm going to post the ticket in here I did on another email which in it links my information to my account. Ticket#595361 let alone the other tickets they don't care to answer. How can you hold my money when I gave you proper identification that is not expired. Even the temporary ID shows the valid date. I want my money. You guys are creating hardship in my family and don't care about it. I will post proof here along with all there replies. If its OK to post my id here I'll do that too just so they know they are doing stuff wrong. Even the paper print out is stamped and says it must be carried and used for identification purposes. But as I said my old id was still valid and I sent them the bmv link. They don't care and our doing nothing. There replies and way they treat me is wrong.


Just opened Scam Aquisation untill this issue is fixed because of what there doing is very suspicious. My documents are enough to prove who I am and then some no reason to deny it. I currently keep resubmitted the kyc but there so many documents there I don't know whats going on with them.
https://bitcointalk.org/index.php?topic=5284630.msg55459505#msg55459505

RESERVED- Issues and bounty

1GAC86Hj11unRY5bZkPQoKYtjtst3pAtbY

thanks

1Epw52KmobKLrdSJcXE4MYFjJiw8xa1tjo

hope it is still open could really use some bitcoin about now. Life is always complicated. good lcuk!

I want to shine in on this also. As they are falsely advertising the referral bonus. I completed a total transaction of $52 and even on there website it says totaling $50 or more to receive bonus. I did talk to 2 people which 1 being a very ignorant person name Eduardo Gomez what ever his name is who said no it dont count because of some bs reason that is not mentioned anywhere on the site. Then i go to make a $10 transaction because some lady said that all i needed to get it and guess what another lie!. I should have received it because my total purchase was $52. Honestly i do not feel like screen shot because its not worhth the time but just wanted to add my cents. You can look up my name on there which is Manic and i too was caught in there scam. I refereed people also, which i feel bad did. These guys are bs and i hope they get what they deserve. they better get ready.

I AM REQUESTING TO DELETE THIS THREAD UNTIL I GET THE TIME TO POST EVERYTHING. IN A DAY OR SO WHEN I GET A CHANCE, I WILL HAVE EVERYTHING UP ON A WEBSITE I WILL LINK TO A DIFFERENT THREAD. SORRY TO THOSE THAT I DID NOT HAVE THE THREAD PROPER IN THE FIRST PLACE. THIS WAS VERY IGNORANT AND UNSUITABLE OF ME. I HAVE MOST THE STUFF TOGETHER AND AM AWAITING TO RECEIVE MY FORMER ROOMMATES COPY OF A LETTER TO POST. I WILL HOWEVER POST THE RUDENESS AND SCAMMING OF BETCOIN SOON. THANK YOU!! 

Please if posting referral links use the main page contact to get a hold of us.

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