(SOLVED) Scam Accusation: HITBTC WITHDRAW KYC DECOY

[REDSCARFACE]

Hitbtc has possibly scammed me after 3 years of service using KYC to not let me withdraw. Of course the issue is still ongoing and I will change the Aquisation upon the outcome of the current issue.

I have sent multiple documents by email, support tickets, and even KYC and they were all legal and valid documents. I even sent my wife's documents just incase. I had a old ID which is also still valid to December 1st 2020 I sent them also. Well they keep denying it with its outdated. But, I sent a valid document i just went to bmv to get today and they denied it twice so far saying its outdated.

On there rules and identification list, the document is not 3 months old and is valid.

So what happened to cause this after 3 years?

Well I went on hitbtc to exchange some coins to another so I grabbed my deposit address with 0 issue. Next I go to receive my payment qnd give the address. I then go to convert coin in the exchange and get a odd error so, I try withdrawing qnd get another odd error. Like whats going on.

Well you haven't identified your self for awhile and its a long standing account we need you to reverie. Reverie why? I mean I use the same email and 2fa I always did let alone, I sent all the documents I have and today even new documents stamped by the government. Everything I used to get at other places. Well I try talking to support in email and I keep getting the same reply we will se what we can do.

I offered them to reverse the last transaction if they don't believe but why would I send coin to a account that isn't mine and risk loosing it whats the point?

I offered them to let me just withdraw my account and close it but of course no reply.

I write in a different email address a ticket guess what a reply.

So here is one ticket I wrote from another email and sent my identification.  Ticket#595361 and Ticket#594705. Now I ask why do they keep kicking me off telegram support when I'm asking questions and there saying there escalating but 0 response just a kick off telegram group.

It's suspicious because I sent everything they needed. Everything is valid. I mean I have about 15 documents in my kyc all valid. What else? I mean this is not right and it needs tookcare of. All I basically have is crypto I even get paid in it. I have never had issues till now with them.

Email after email qnd nothing not even a courtesy reply. I mean help me don't just say you will do something. It had me to the point of snapping in a break down thats how bad. There really affecting my family. I mean I spent what I had to renew a valid license just because of the date and now they still said the date isn't correct ill add all there responses and proof if this is not token care of soon but, it does sound like it may be a possible scam so I'm opening a aquasation.



THE LAST POST OM HERE IS THE CONCLUSION

[REDSCARFACE]

https://pasteboard.co/JxueuT6.jpg

https://pasteboard.co/JxueUTr.jpg

Both proof of VALID KYC document. Also, the license document had a lot more information below it because of covid my old license is still valid to December 1st which I also sent but they denied even though I sent a link that proves its valid. But this paper I got today its temporary but valid and usable. The email is what they sent after sending what they asked for.

[Twinkledoe]

Hi Redscarface, first, can you edit your title to "Scam Accusation" not Acquisaton. I thought I was reading something different here.  

HitBTC has been known to have existing issues with its clients. If you will check the trustpilot - https://www.trustpilot.com/review/hitbtc.com , there are unresolved issues. Even here in the forum, their reputation is not that good though.

You can also check the trust summary of the hitbtc account here - https://bitcointalk.org/index.php?action=trust;u=194708

[janggernaut]

You can also check the trust summary of the hitbtc account here - https://bitcointalk.org/index.php?action=trust;u=194708

There is no any benefit for OP reading all hitbtc's trust summary, it won't bring his account back. And plus, Hitbtc also hasn't been active since 2 months ago,nothing much you can do with that, even if you will send him a pm.

OP, your hitbtc account already verified or not before you deposit your money? What was hitbtc replied to you when they asked your KYC? Did you use multiple accounts?

[Slow death]

It's suspicious because I sent everything they needed. Everything is valid.

Hitbtc is a very shady exchange that became very popular for freezing people's funds, unbelievable that years ago this was something that yobit liked to do and for the past 1 and a half years Hitbtc has replaced yobit in this type of things freeze funds of people. I don't know how much money you have deposited but I advise you to stay very calm and not have any hope that you will get your money back. never deposit a lot of money on these unreliable exchanges and even on the exchange like Binance always put funds that you know that if you lose it will not be a big problem.

OP, your hitbtc account already verified or not before you deposit your money?

as I understand it, OP had a Hitbtc account verified 3 years ago, and did not use that account for 3 years and now that he went to make a deposit, when it was time to make a trade gave error and he decided to withdraw the funds and also gave error and when He contacted support, the support told him to do KYC again. Is this OP or did I get it wrong too?

[M-BTC]

While this report is a year old, it suggests that HitBTC is highly illiquid and is using this KYC strategy to stall time: https://www.cointelligence.com/content/is-hitbtc-insolvent-coinfirm-analysis-and-research-by-cointelligence-paint-a-disturbing-picture/

HitBTC has been called out for dodgy behaviour for years now, which is why I wouldn't even come close to using them.

[REDSCARFACE]

Hi Redscarface, first, can you edit your title to "Scam Accusation" not Acquisaton. I thought I was reading something different here.  

HitBTC has been known to have existing issues with its clients. If you will check the trustpilot - https://www.trustpilot.com/review/hitbtc.com , there are unresolved issues. Even here in the forum, their reputation is not that good though.

You can also check the trust summary of the hitbtc account here - https://bitcointalk.org/index.php?action=trust;u=194708

Hi unfortunately I been with them for years and just about 3 or 4 months ago I lost my 2fa and had to verify to u lock it but I ended up finding it and canceled so I recently verified also. They just denied me again this morning saying my documents are out of date lol but I got it yesterday.

I figure after 3 years of business we would be ok.I never used used multiple accounts. I had the same account for years. When I contact support the email is the same reply we will see what we can do but nothing after that. Let alone I have over 24 documents on my kyc and I can't delete any off. I even had my wife verify since we're married.

By the way telegram support keeps banning me when I ask about my tickets to escalate. I have all communications.

Does anyone know if the two addresses for them are correct on there website and I'm it just a p.o box type pleace or a actually business? I have though about going after my money im chile and Hong Kong because what they took would definitely cover the trips. I mean who does this to people.

Who ever told me to change title I figure I may keep like how it is it stands out!!!!!

[REDSCARFACE]

So i received another reply after they sent me a email saying they can only accept government documents.  Well I sent the proof that was a government document and what they gave for me to use to validate myself legally.

They email me saying they can't see my face but yet its right there real big on the paper. How can they not see my face matches my name? I am getting a different answer each time. I believe it may be a stall ticket to let me have whats in my wallet. Can they not cash me out for my little amount? I'm not a billionaire yet!!!!

[janggernaut]

Who ever told me to change title I figure I may keep like how it is it stands out!!!!!

He just told you to change the title since it would mislead other people. The correct should be Scam Accusation.

So i received another reply after they sent me a email saying they can only accept government documents.  Well I sent the proof that was a government document and what they gave for me to use to validate myself legally.

They email me saying they can't see my face but yet its right there real big on the paper. How can they not see my face matches my name? I am getting a different answer each time. I believe it may be a stall ticket to let me have whats in my wallet. Can they not cash me out for my little amount? I'm not a billionaire yet!!!!

Hmm your situation kinda difficult, i also have my account locked on hitbtc since i've lost my 2FA too (that was clearly my mistake), when i emailed them tru support, they asked me about like 14-15 questions and it was really annoy for me. How can i answer all of their questions and need to send my KYC too, since that, i abandon my hitbtc account.

[REDSCARFACE]

Who ever told me to change title I figure I may keep like how it is it stands out!!!!!

He just told you to change the title since it would mislead other people. The correct should be Scam Accusation.

So i received another reply after they sent me a email saying they can only accept government documents.  Well I sent the proof that was a government document and what they gave for me to use to validate myself legally.

They email me saying they can't see my face but yet its right there real big on the paper. How can they not see my face matches my name? I am getting a different answer each time. I believe it may be a stall ticket to let me have whats in my wallet. Can they not cash me out for my little amount? I'm not a billionaire yet!!!!

Hmm your situation kinda difficult, i also have my account locked on hitbtc since i've lost my 2FA too (that was clearly my mistake), when i emailed them tru support, they asked me about like 14-15 questions and it was really annoy for me. How can i answer all of their questions and need to send my KYC too, since that, i abandon my hitbtc account.

First, I appreciate the suggestion I didn't think of it that way.

Next, don't give up 1 cent of what you own to anyone ever. Your situations is easy for 2fa. I actually went through that process 3 months ago which is why I'm so upset. You have to basically do a kyc to support email. I canceled mine after sending my info qs I found my 2fa.

Next, I will never do anything but tell the truth, right. Now support has took my account and are doing q more extensive review on my identification after providing multiple messages along with proof there valid to support and there legal department. Now I won't say this is not a stall deploy but they sent a email stating it may take more time to do q intensive review. Which is great by the way because they kept denying valid documents. If I took a picture you would see over 20+ documents along with proof of being valid.

So, good news and still upsetting that I can't get in it yet. I just hope this means they have heard me. Of course I will be reporting the outcome and changing titles and feedback upon case resolution.

But to you qnd other people I am going to post there telegram support qnd legal department information so maybe you qnd others can go after whats yours.

Legal@hitbtc.com
https://www.google.com/url?sa=t&source=web&rct=j&url=https://t.me/EN_HitBTC&ved=2ahUKEwjFyNOqutfsAhWKWc0KHTIaD2AQFjAAegQIIhAC&usg=AOvVaw1XDrWH5Gah04OEjUaekxKT

By the way, telegram support has banned me out for asking multiple questions saying I'm spreading FUD or spamming chat when I was just answering and asking questions but, I do believe by me not dropping my situation qnd having them escalate my tickets may have done something.


Update: while reading this they are now just asking for address proof so, maybe this is it... I won't change what I wrote above for documentation.

[XZERO1]

Sorry about your experience with this exchange, I know that it can be very frustrating to deal with these exchanges support to get any kind of problem relating to the account and specially KYC resolved, the real problem started when you registered and decided to use this shady exchange out of all the good exchanges that were available at the time, I really hope your problem will be solved soon since you already done all the verifications needed and I think with the delay and asking for more detailed information and documents they are trying to convince you that it is not worth the effort to withdraw your funds so that they get some free money out of it so keep doing what you doing now that your came all this way.

HitBTC as far as I remember was always a shady exchange even when it was just in the start of the way 3-4 years ago, I had only one experience with this exchange a few years ago and it was so terrible that as a part-time trader at that time I never used them again, they had problems such as huge withdrawal fees, laggy and slow interface and a significant made up(fake) volume on all of their pairs which by itself was good enough indication that I should stay away from that exchange.

You can also read this 16 pages thread about scam accusations against HitBTC and maybe you can get some useful information out of other users experience with them: https://bitcointalk.org/index.php?topic=2556342.0

[REDSCARFACE]

So I was denied of course but, was told to send proof of address as I said last update. Well guess what. Everything I went to upload it I had a error up untill now when I reached out by making a new telegram account. Well I just submitted 2 more address proofs which include another valid government letter and a bank statement. So I have high hopes for this to go through finally.

Either way I will be reporting here qnd qs stated upon completion I will edit and rename thanks for all your support.

I think it is valuable that people post whats going on because the smallest change could be between getting locked out or unlocked. In this case my small change was making a new telegram to message there support so let's see what happens.

I hope this thread helps someone in the same situation. Unfortunately, I been there for years didn't think this would happen so, you know. But, i had people telling me your money is gone off bat not even knowing the company and it brought nothing but fear and mental breakdown. I just wish I would have hit the forums before I actually started asking people who have nothing better else to do then to run there negative thoughts on to you to make you feel how they do. Its sad.

So here is some positive vibes.... enjoy while we wait.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~P~~~~~O~~~~~S~~~~~~~
~~~~~~~~I~~~~~T~~~~~I~~~~~~~~
~~~~~~~~~~V~~~~~E~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~W~~~~~A~~~~~V~~~~~~~
~~~~~~~~~~~E~~~~~~S~~~~~~~~~

^^^^^^^^IT ACTUALLY TOOK 20 MINUTES TO DO THAT ^^^^^^^^

From my heart goes a ballerina slipper to shoe off them Energy Suckling Vampires. From my mouth goes the stinkiest garlic smelling breath to Push Them Away. And out my butt, goes a toot to grab there fang tooth. Now we have ourselves a full time worker. I'll protect you!!

[REDSCARFACE]

Sorry about your experience with this exchange, I know that it can be very frustrating to deal with these exchanges support to get any kind of problem relating to the account and specially KYC resolved, the real problem started when you registered and decided to use this shady exchange out of all the good exchanges that were available at the time, I really hope your problem will be solved soon since you already done all the verifications needed and I think with the delay and asking for more detailed information and documents they are trying to convince you that it is not worth the effort to withdraw your funds so that they get some free money out of it so keep doing what you doing now that your came all this way.

HitBTC as far as I remember was always a shady exchange even when it was just in the start of the way 3-4 years ago, I had only one experience with this exchange a few years ago and it was so terrible that as a part-time trader at that time I never used them again, they had problems such as huge withdrawal fees, laggy and slow interface and a significant made up(fake) volume on all of their pairs which by itself was good enough indication that I should stay away from that exchange.

You can also read this 16 pages thread about scam accusations against HitBTC and maybe you can get some useful information out of other users experience with them: https://bitcointalk.org/index.php?topic=2556342.0

Appreciate the support and there was a reason I chose to go with hitbtc. It was because of the bitchoin cash for qnd they promised to pay the tokens out fast which would have been a good chunk. As I said would but, they did pay them out and at the time trading worth was higher at hitbtc but, I did end up loosing my butt trading because I believe at that time bots were upping the price then crashing it. Took me for a decent size ride lol but they paid them and I really had no other option at that point. I mean I wasn't new to bitcoin I been with btc since it went past 200$ but, I wasn't familiar with other crypto and how to claim so I opted for easy and worth more.

In the long run they always treated me good till this so. Im hoping this gets fixed.

[REDSCARFACE]

So, they made me go through all that process knowing I'm from America and sent a email saying I am not allow to use the platform being from the US. Hmmmmmmmmmmm. Really?....

But, I was able to withdraw all my funds immediately well within 14 days..

So people don't give up your coins to these people. They have caused my family real bad hardship and fincial losses. I buy and sell coin locally so that was a big kick in my you know what. But here I come USA BASED EXCHANGE.

Do not give up a cent to these people. I believe like everyone says they just want to hold you off to hopefully have you say its not worth it. It took me a police report and reporting to multiple agencies and emailing them and trolling telegram support to keep escalating to get them to finally let me withdraw.  

They have very little worth I looked up and I believe it was a delay tactic to take my coin and or they didn't have it to withdraw. If you get slammed by there KYC do not give up........

This site may be on the brink to destruction as I cannot label this a SCAM I can say became full and do not give up.......

Ohh when I say trolled telegram support. I mean I asked them to non stop escalate my tickets. What got me kicked was replying to there messages and asking questions. Me trolling to have them escalate my ticket every hour did not get me kicked once.just want to clarify.

[numanoid]

~snip

But, I was able to withdraw all my funds immediately well within 14 days..

How come? You said they have denied all of your KYC because it doesn't match between your face and the document you have uploaded to them. You said they told you about your KYC has been expired already, so on what reason they told you to able withdraw your money in the next 14 days?

[Potato Chips]

So, they made me go through all that process knowing I'm from America and sent a email saying I am not allow to use the platform being from the US. Hmmmmmmmmmmm. Really?....

It's their way of confirming you're actually a citizen there.

So people don't give up your coins to these people....

Do not give up a cent to these people....

I'd like to say the same but if someone has the luxury of abandoning their account along with the money on it---losing that amount wont greatly affect your living, then doit 'cause it's not worth giving bunch of your personal info/documents to hitbtc.

Also, since your old ID is expiring this december 1st, it isn't valid for 3 months anymore which is their requirement, so on that part, they were right to consider it outdated.