I think you need to post this in the META section, not services.
How exactly is a problem with the service e-coin related to the forum (that's what the meta section is for, discussions about the forum itself in general)?
Service discussion however would be a better fitting section.
None here will be abled to help you much,
you've contacted their support already, best thing you can do now is waiting for them to get back at you.
My apologies.
I'm not 100% sure if this post had any influence on it but my deposit has just cleared.
A moderator can do as he/she wishes with this post and I will keep in mind for next time to put this in it's appropriate place.
Cheers,
Syleron