I placed an order through bitinstant using moneygram to purchase bitcoins through Zip zap inc for BTC-e.  Zip zap received the payment, but the bitcoins never showed up in my BTC-e account. When I checked my order status, the event log says that the order execution failed.  I have sent numerous emails to bitinstant since I discovered that the order failed yesterday, but have received no communication other than the information provided on the order status page. Has anyone had a similar experience using bit instant? If so, how were you able to resolve this? Thank you.