I placed an order through bitinstant using moneygram to purchase bitcoins through Zip zap inc for BTC-e. Zip zap received the payment, but the bitcoins never showed up in my BTC-e account. When I checked my order status, the event log says that the order execution failed. I have sent numerous emails to bitinstant since I discovered that the order failed yesterday, but have received no communication other than the information provided on the order status page. Has anyone had a similar experience using bit instant? If so, how were you able to resolve this? Thank you.
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