I placed an order through bitinstant using moneygram to purchase bitcoins through Zip zap inc for BTC-e. Zip zap received the payment, but the bitcoins never showed up in my BTC-e account. When I checked my order status, the event log says that the order execution failed. I have sent numerous emails to bitinstant since I discovered that the order failed yesterday, but have received no communication other than the information provided on the order status page. Has anyone had a similar experience using bit instant? If so, how were you able to resolve this? Thank you.
It just means bitinstant ran out of funds at btc-e. Their support usually responds very quickly (within a couple of hours.) But lately they have taken a few days to answer.