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Do you have an Order issue?
Hi Charlie, I was nice and patient for the first 8 or 9 failed transfers - Rachel and Seth were nice about it, but it's always 10 to 30 hours to get a transfer put through. (All good pre - December 2012 - within seconds. Nobody explains why they are all failing - just "I'm sorry, I put it through.") YES, I have an issue. I transferred $3000 20 hours ago. And I sent at least 8 requests stating how long this is taking. Order ID 4c665339-a23f-48c6-8f1c-d301b7cf870d Quote ID e054db04-8f06-43ca-9e73-17d03ff0abd5 Event ID c057ddef-94b6-444a-8720-3c73a531d788 Yes, see if you can put it through - but ALSO clue us in as to why this is happening (transfers have failed in times of high volume, low volume, all times of the day and night). If you are interested I can pull up all the screenshots of all the transfers - and send you all the responses as to when they were manually processed. Hey, Thanks for being an awesome customer of ours! The reason your order failed is because you violated our TOS by transferring over $500 limit, you sent $3000 Under the confirm box it says "limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20" If you email me confirmation you still want this processed, I can process it. Charlie My transactions are always 2000, 2500 or 3000 never less. Here are the last few: 2013/03/18 18:38:22 deposit $2,940.30000 $2,967.64272 Transfer from bitinstant: BitInstant transfer 2013/02/28 14:15:32 deposit $2,450.25000 $2,459.81636 Transfer from bitinstant: BitInstant transfer 2013/02/08 14:15:59 deposit $1,960.20000 $3,001.75816 Dude the limits he referred to have been in place for a very long time, maybe you were getting them through but you shouldn't have been. |
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Do you have an Order issue?
Hi Charlie, I was nice and patient for the first 8 or 9 failed transfers - Rachel and Seth were nice about it, but it's always 10 to 30 hours to get a transfer put through. (All good pre - December 2012 - within seconds. Nobody explains why they are all failing - just "I'm sorry, I put it through.") YES, I have an issue. I transferred $3000 20 hours ago. And I sent at least 8 requests stating how long this is taking. Order ID 4c665339-a23f-48c6-8f1c-d301b7cf870d Quote ID e054db04-8f06-43ca-9e73-17d03ff0abd5 Event ID c057ddef-94b6-444a-8720-3c73a531d788 Yes, see if you can put it through - but ALSO clue us in as to why this is happening (transfers have failed in times of high volume, low volume, all times of the day and night). If you are interested I can pull up all the screenshots of all the transfers - and send you all the responses as to when they were manually processed. Hey, Thanks for being an awesome customer of ours! The reason your order failed is because you violated our TOS by transferring over $500 limit, you sent $3000 Under the confirm box it says "limits 500 for all transfers, 1000 for cash bank deposits, 2000 per per day, minimal order 20" If you email me confirmation you still want this processed, I can process it. Charlie My transactions are always 2000, 2500 or 3000 never less. Here are the last few: 2013/03/18 18:38:22 deposit $2,940.30000 $2,967.64272 Transfer from bitinstant: BitInstant transfer 2013/02/28 14:15:32 deposit $2,450.25000 $2,459.81636 Transfer from bitinstant: BitInstant transfer 2013/02/08 14:15:59 deposit $1,960.20000 $3,001.75816 Sorry to jack this thread, but I never rec'd a response about this question, I asked twice. "I used my "account no." (ex: M1234567) because that's verbatim what is written on the BitInstant site. What they're really looking for is the EXCHANGE ACCOUNT, which is a 6-digit number or your MtGox username. I guess this is the reason why I still don't have my money, and it frustrates me. FYI if you don't mind spending a bit more you can buy bitcoins on ebay. There are a few reputable sellers that will have coins to your btc address within 1 hour." Here's my question: It seems crazy, that if true, this isn't made clear on the site! I've previously used the account number displayed on the Mt. Gox homepage more times than I care to count, so if now something has changed it amazes me they (BitInstant) have not provided clarification. I guess for now I'll continue to use my MP to BTC guy for 5% ... Kind Regards David |
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I used my "account no." (ex: M1234567) because that's verbatim what is written on the BitInstant site. What they're really looking for is the EXCHANGE ACCOUNT, which is a 6-digit number or your MtGox username. I guess this is the reason why I still don't have my money, and it frustrates me.
FYI if you don't mind spending a bit more you can buy bitcoins on ebay. There are a few reputable sellers that will have coins to your btc address within 1 hour.
It seems crazy, that if true, this isn't made clear on the site! I've previously used the account number displayed on the Mt. Gox homepage more times than I care to count, so if now something has changed it amazes me they (BitInstant) have not provided clarification. I guess for now I'll continue to use my MP to BTC guy for 5% ... |
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I don't know why you guys are having so many issues. I just made my 3rd successful deposit in to my Mt.Gox account this week. Each time the money hit my Mt.Gox account within 1 minute of the MoneyGram going thru. I don't know about the other options but I can assure you the MoneyGram -> Mt.Gox is working just fine. I will say that when I fill out my form with Bitinstant that I use my Mt.Gox account name and not my account number and I have never had an issue. The only time I have ever had an issue with Bitinstant was going MoneyGram -> Btc.e.com and that was due to low reserves. Never had an issue MoneyGram -> Mt.Gox.
Is this true? Why does it specifically ask for Account #? Anyone from Support have time to respond? |
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Okay. i received this email almost 12 hours ago. Still not seeing the funds in my Mt.Gox account. Mt.Gox told me to contact BitInstant. Being that we're in the weekend, should I expect a delay before seeing the funds?:
Hey there,
This is to notify you that your order has been updated, please find the details below:
We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order.
OrderID: 160f7bdc-beb6-4051-8abf-eb7bc5fa4977
EventID: dd7caf4f-9696-4636-bda8-32b1e66d41b7
DestAccount: XXXXXX
QuoteID: a8f0fb4b-2a35-4251-8f10-bbe2991ee42a
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363981825.76
APIResponse: MTGOX-USD-2PVWS-NVDNE-GAZAM-FCB37
FundsSent: $....... USD
yep , i got the same , and still no funds in my mtgox. i wonder what this means? anyway heres my id again for support just in case  order id 3b3bce78-6765-4667-8ea6-a8c315b848fb quote id 5cfd4f18-9300-4261-aee7-7e9c63bc88b2 Thanks for posting guys, I was just about to make a cash deposit. This happened to me last weekend and Rachel resolved it first thing Monday. What troubles me is no comments (that I've seen) about this issue from any of the BitInstant staff. I'm done with BitInstant, I've found a vendor who does MoneyPak to BTC for 5%, it's faster than BitInstant, and none of these shenanigans. They've made enough profit from me as far as I'm concerned, if you're going to run a 24/7 site they should have 24/7 support. They get away with it because there really isn't a lot of good competition, I'm sure that will change at some point ... |
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So I was told I should post my concern on here,:
Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..
So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.
The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"
I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..
my orderid is:
OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097
Confirmed, exact same issue as me. Same problem too, I PM'd Yankee and the other guy my info. Same problem with me too! Support team please help me out, under the GoxCoupon field on my bitinstant e-mail it reads "GoxCoupon: {u'error': u'Must be logged in'}". Can you provide me with the correct redeem code? or direct deposit the money? Order id: 63b81125-8c45-4d1d-80fd-25d23e74e98d Funds are now in my Mt. Gox account, thanks guys. |
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So I was told I should post my concern on here,:
Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..
So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.
The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"
I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..
my orderid is:
OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097
Confirmed, exact same issue as me. |
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Is it not possible to transfer gox coupon to BTC-E? The option seems to be present on the BTC-E site when you select Deposit USD, but there's nothing on the bitinstant site...
I have USD in Gox (well, now it's a bitinstant coupon) that's in limbo now...
Did you actually receive a code, I got an email saying go to Mt. Gox, select add funds, etc., and then to enter a code. The problem is there was no code in the email! It just says "GoxCoupon: {u'error': u'Must be logged in'}" Zip Zap confirmed with an email, the new "check status" feature on BitInstant shows the order as complete. I'm hoping someone from BitInstant will see this and help me. OrderID: 0d6ed0f9-9d64-423f-990e-ac3360abd863 |
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Hi. I have used your service several times but after making my payment yesterday. 3/14/2013. My funds still have not showed up on Bitstamp.
Normally deposits have been instant but this one has been over 27 hours and still no funds. My account number was correct and I got confirmation from ZipZap.
Any help?
name: mitchfultz
email: mitchfultz @ gmail.com
Order ID: ceb226f2-b969-4ba9-b28f-624cc588d283
Same thing happened to me today. Did you get an email from BitInstant telling you to add the funds with a Mt. Gox Code? I did, but there is no code! Order ID: 0d6ed0f9-9d64-423f-990e-ac3360abd863 Come on guys, please get this sorted out. Edit: I see you used Bitstamp, different but probably related issue. |
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Site seems to be back up !!!
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For what it's worth, I emailed someone at ZipZap and she replied that they don't expect BitInstant to be back up anytime soon. I know many of you have pending orders that I trust are being sorted out, but for those looking to get BTC I would start looking elsewhere.
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what time will bitinstant be up?
Who the hell knows, no updates is lame. I found some vendors who will trade MoneyPak for BTC (with very reasonable commissions) . But these are guys I've dealt with for some time and trust. If I can help it I'll never use BitInstant again. Many vendors were upset when their site was down b/c they felt they weren't being updated appropriately, I feel the same. I've given these guys a ton of business and this just isn't right. |
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An update would be nice ... I'm hedging with Dwolla and I might not be back.
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Id like refunded. Is that possible with cash deposit? How will I be refunded?
Give me a few to research the best way to refund - our system is not 100% operational right now until monday otherwise we'd refund to an exchange account. Hi - I'm in no super urgent need for BTC at the moment but are you quite sure the site will be back up tomorrow? |
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Update 7:17 PM (19:00) EST
We are back with full ZipZap and Moneygram Support.
John Doe is dead.
-Charlie
This is great news. |
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Hey All,
Quick update – we’re turning off our cash deposits until late Friday (Dec. 7). We apologize for the inconvenience this causes, but we need to fix some processing errors that have been causing problems for customers today.
If you already have a cash deposit payment slip, feel free to complete the order as normal, we’re just halting the creation of any new cash deposits. We’ll update this post tomorrow when the deposits are turned back on.
Thank you very much for your patience!
Charlie
Will existing ones work? I don't quite understand ... |
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We are investigating and working on the issue, I am sorry for the delay this is causing.
Will update soon
Please do! |
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