Hello,

      If the site had been through proper QA you would not be asking us how it works.  I could see asking for transaction types etc but not how did you order as guest.  The links all go to the same form.... 

      Has everyone from Tuesday actually gotten their money?  I am being asked if we should start pulling recommendations from the deep web forums to save newbies.  Based on what I have read it seems like not everyone has their cash or coin.  Please correct me if I am wrong.

I did finally receive my funds.  Thank you for that.  Please hire an experienced customer service manager.  The way this was handled was lacking to put it as nicely as I can.  If you need help finding the right people, I can recommend customer service analysts to you.  They will get you started on the right track.

Have a great day.

Still no money or eta?

     So has anyone gotten their order fixed? From the dates and times of the others here I am one of the first.  Also Ursay emailed me asking how I placed my order as well. LOL.

     I have asked for an eta even after the decree of processing and still have not gotten btc or an eta.

     Ursay, when you emailed me, I took the time to give you the answer to your questions.  Why is it that you are not giving me the same respect?

Please advise as to an eta on my order.

Michael Peterson
Subject: new.BI transaction


JUN 11, 2013  |  04:53PM EDT
Seth replied:

As you can imagine, with our new site launching today, we've been experiencing a few hiccups with functionality. We definitely have your case in the queue and we're working on responding to your issue as quickly and efficiently as possible. We appreciate your patience while we work on resolving the issues that you are experiencing today and we apologize that things are taking a little longer than usual to respond to.
Best,

Seth


JUN 11, 2013  |  04:41PM EDT
Original message
Michael wrote:

06/11/13 13:05

4f0cd68e-16b9-4320-a779-3b5b189d1577

Local Cash Deposit (700k Locations)

$115.21

says transfer error and I have not recieved my funds. Please fix thanks!


Amount to Pay: $123.95
Account Number: 349120642

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

So they guy that orders 2 hours ago gets service but I have waited 48 hours and still have received none?  Hey so anyone know more about this coinbase or any other good services?  Honestly I am pretty amazed at this situation and will probably need a new btc vendor.

Hello,

   I do not understand why you are worried about duplicate tickets.  All the trouble transactions are seemingly flagged as pending in your database.  All those transactions that are pending and paid for are each issues.  It seems like one would sort by date and time and then cross refer the zipzap refund requests to ensure you do not pay people that requested refunds.  Then you should process what is left?  I'm not trying to be a jerk, but it would be nice to email back the auctioneer and tell them I can send the bitcoins I paid for.

Hello,

    It is coming up on 48 hours and I have not seen an eta on a fix.  This has been a learning lesson.  I received an mail this morning stating the item I won is going to be re-auctioned because I failed to send the btc.  I am pretty bummed at this point.  I have been a longstanding customer; however, I guess that means nothing as I did request help from support and have received none.  I am completely unsatisfied with the way this has gone down.  

BitInstant

Yesterday near New York, NY.



We're happy to announce that our new website is now live and cash deposits are turned back on! Again, we apologize for the inconvenience and thank you for your patience. Things don't always run smoothly when implementing new technology with third-party providers involved, so thanks for standing by!


I still have not seen my coins:(

06/11/13 13:05 4f0cd68e-16b9-4320-a779-3b5b189d1577 Local Cash Deposit (700k Locations) $115.21 pending

Please help!  Thanks!

If your order does get fixed please post in chat so everyone knows.  If 250 orders a day went bad that's a lot of paper work they have to do.  Processing refunds seems like it would make it worse.  I am not going to do so.  I will post when mine gets fixed.

Hello,

      At this point, there seems to be many people that have been waiting 24 hours for their money.  I am one of them.  Is there any way we can get some kind of update?  I had one email 6 hours into this yesterday.  I would really like to know where we are at with this and what kind of eta to expect.  I realize things are probably hectic with the new website; however, updating your customers would help create satisfaction were there currently is none.

I hope this finds you having a great day!

Date    Number    Deposit From    Amt    Status
06/11/13 13:05    4f0cd68e-16b9-4320-a779-3b5b189d1577    Local Cash Deposit (700k Locations)    $115.21    pending
Transaction Details
Fee    $4.79    Origin    Local Cash Deposit (700k Locations)
Amt Paid    $120.00    Origin Acct #    N/A
Amt Recieved    $115.21    Destination    MtGox


Hello,

My money never made it.  I have asked for help from support hours ago to no avail.  Is there any eta on a fix?

Thank you for all you do!

Just wanted to say that customer support did fix me up!

I hope you guys have a great day!

Hello,

I still do not have my funds from my transfer and have not heard from support.  Email I received is below, it seems like I was supposed to get a code this time; however, one was not provided.

Please put funds in my account or provide code for me to do so thanks!


what i recieved:


support@bitinstant.com via amazonses.com 



Hey there,
 
This is to notify you that your order has been updated, please find the details below:
 

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
 In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.
 

OrderID: a90da0f5-18c3-4146-9445-d2becf943cfc
 EventID: f08e34b9-ccfa-4ae5-a635-374d88c2ecf3
 DestAccount: 165789
 QuoteID: afb18302-6df2-4fb1-a6dd-05dd7e100006
 User: SYSTEM
 DestExchange: mtgox
 eventtype: Order executed
 EventSentAt: 1363630380.96
 APIResponse: None
 GoxCoupon: {u'error': u'Must be logged in'}
 FundsSent: $129.6135 USD
 


If you have any questions, feedback or need some help, please do not hesitate to contact us!
 support@bitInstant.com
 Telephone: 1.716.712.4846
 Fax: 1.347.223.5251
 
Feedback is important to us, please leave us a 2 minute review!
 http://www.resellerratings.com/store/survey/BitInstant
 
Thanks!
 
The team @ Bitinstant

Sorry for multiple posts here is my order info:




Account #
 206010043


Amount (USD)
 $119.95

Amount to Pay
Monto a pagar
 

$119.95
 

Hello,

I have not recieved my coins and I paid Saturday.  I have forwarded my zipzap info to customer support and I am getting pretty frustrated at ths point.

Hello,